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Compare CloudTalk and Convoso 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansConvoso
Star Rating
(249)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Convoso excels in ease of use, with users highlighting its intuitive interface and seamless integration with other applications. This has significantly improved their workflow, allowing teams to focus on more critical tasks rather than getting bogged down in manual processes.
- Users say that CloudTalk offers robust dialing features, particularly the Smart Dialer and Power Dialer, which are essential for automating repetitive tasks. This functionality helps eliminate data silos and enhances overall productivity, making it a favorite among small businesses.
- According to verified reviews, Convoso's reporting and analytics capabilities stand out, with users praising its real-time tracking of KPIs like contact rates and talk times. This feature is particularly beneficial for teams looking to optimize their outreach strategies and improve performance metrics.
- Reviewers mention that while CloudTalk provides a stable and flexible platform, some users have experienced challenges with the initial setup process. However, once configured, the system is noted for its excellent connection rates across various regions, making it a reliable choice for international operations.
- G2 reviewers highlight that Convoso's advanced lead and campaign management features allow for effective call matching, which enhances customer interactions. This capability is particularly appreciated by mid-market users who require more sophisticated tools to manage their outreach efforts.
- Users report that CloudTalk's overall performance is solid, but it slightly lags behind Convoso in terms of quality of support. While both platforms offer good support, Convoso users have noted a more positive experience, feeling that their needs are better addressed and that the product is a strong partner in their business operations.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Convoso
No pricing availableFree Trial
CloudTalk
Free Trial is available
Convoso
No trial information availableRatings
Meets Requirements
8.7
1,397
9.2
215
Ease of Use
9.1
1,425
9.4
222
Ease of Setup
8.9
1,038
9.2
121
Ease of Admin
8.9
606
9.4
66
Quality of Support
8.8
1,266
9.1
206
Has the product been a good partner in doing business?
8.9
607
9.6
65
Product Direction (% positive)
8.8
1,359
9.0
221
Features by Category
Dialing Options
8.6
232
|
Verified
9.1
136
|
Verified
8.5
224
|
Verified
8.8
141
|
Verified
8.4
23
8.6
6
Agent Tools
8.1
204
|
Verified
9.1
129
|
Verified
8.2
210
|
Verified
8.9
148
|
Verified
8.9
236
|
Verified
9.3
149
|
Verified
Automation
8.3
200
|
Verified
8.8
125
|
Verified
8.3
196
|
Verified
8.7
117
|
Verified
8.2
198
|
Verified
8.8
116
|
Verified
Agentic AI - Auto Dialer
6.9
20
8.7
5
7.8
20
9.3
5
AI Capabilities - Auto Dialer
7.9
19
9.0
5
8.1
18
9.0
5
7.6
19
9.3
5
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
637
|
Verified
9.2
117
|
Verified
7.8
506
8.4
88
7.6
489
8.4
80
|
Verified
7.9
525
|
Verified
8.6
87
|
Verified
7.8
488
8.7
84
|
Verified
Generative AI
7.6
279
9.4
8
Functions
8.5
571
|
Verified
9.1
102
|
Verified
8.4
573
|
Verified
9.0
105
|
Verified
8.6
562
|
Verified
9.3
111
|
Verified
8.2
510
8.9
84
8.2
515
|
Verified
9.4
111
|
Verified
8.5
519
|
Verified
9.1
89
|
Verified
8.4
534
|
Verified
9.0
107
|
Verified
8.4
525
|
Verified
9.2
104
Agentic AI - Contact Center
7.8
143
9.2
6
8.4
147
8.6
7
8.2
142
9.0
7
8.1
141
9.4
6
Administrative
8.5
581
|
Verified
9.2
111
|
Verified
8.8
587
|
Verified
9.4
112
|
Verified
8.7
621
|
Verified
9.0
127
|
Verified
8.8
577
|
Verified
9.3
111
8.3
514
|
Verified
9.2
100
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
228
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
89
Not enough data
7.4
89
Not enough data
Calling
9.0
466
Not enough data
8.1
398
Not enough data
8.5
425
Not enough data
8.8
442
Not enough data
8.2
101
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
402
Not enough data
Insights
8.4
416
Not enough data
8.4
406
Not enough data
8.3
383
Not enough data
7.1
345
Not enough data
7.5
350
Not enough data
7.9
94
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Convoso are categorized as Auto Dialer and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Convoso has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Insurance
43.4%
Marketing and Advertising
7.4%
Financial Services
7.4%
Telecommunications
5.7%
Real Estate
4.5%
Other
31.6%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
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