Compare Close and Sugar Sell 
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
$9.00 1 Seat Per Month
$19.00 Per Month
Close
Star Rating
(2,030)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(776)3.8 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user-friendliness, with many users highlighting its intuitive interface and ease of learning. One user mentioned, "Close is very easy to learn and use as a CRM," which is crucial for teams needing quick adoption.
- Users say that Sugar Sell offers impressive customization capabilities, allowing businesses to tailor the CRM to their unique workflows. A user praised its "unlimited, no-code customization feature," which is particularly beneficial for specialized processes.
- Reviewers mention that Close's setup process is notably smooth, with one user stating, "The initial setup was very easy, making it a smooth start." This contrasts with Sugar Sell, where some users have reported challenges in configuration.
- According to verified reviews, Close shines in its support quality, receiving high marks for responsiveness and helpfulness. Users appreciate the support resources, with one noting the value of its forecasting feature for pipeline management.
- G2 reviewers highlight that Sugar Sell provides a unified view of customer interactions, which users find essential for managing cross-channel promotional efforts. One user remarked on its ability to coordinate all customer touchpoints effectively.
- Users report that while Sugar Sell has a clean interface, it sometimes lacks the overall performance and reliability that Close offers, as evidenced by Close's higher ratings in performance metrics and user satisfaction.
Pricing
Entry-Level Pricing
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Close
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
9.1
1,750
8.0
613
Ease of Use
9.2
1,791
7.6
649
Ease of Setup
9.0
1,129
7.2
346
Ease of Admin
9.0
568
7.6
319
Quality of Support
9.3
1,565
7.7
556
Has the product been a good partner in doing business?
9.3
563
7.8
303
Product Direction (% positive)
9.5
1,762
7.0
600
Features by Category
Sales Force Automation
9.0
1357
|
Verified
8.2
502
|
Verified
Feature Not Available
7.6
322
9.0
1362
|
Verified
7.8
469
|
Verified
9.0
1389
|
Verified
7.7
487
|
Verified
8.3
1166
7.2
358
|
Verified
9.1
1307
|
Verified
7.4
412
|
Verified
8.4
1123
7.3
346
|
Verified
8.3
1130
7.4
348
|
Verified
8.4
1161
7.7
376
|
Verified
Marketing Automation
8.7
1263
7.1
354
|
Verified
8.5
1218
7.2
361
|
Verified
9.2
1340
7.9
427
|
Verified
8.2
1133
7.0
312
|
Verified
Customer Support
8.7
1216
|
Verified
7.9
386
|
Verified
8.7
1226
|
Verified
7.6
348
|
Verified
8.7
1260
|
Verified
7.7
358
|
Verified
8.7
1252
|
Verified
7.4
292
8.6
1199
|
Verified
7.7
313
|
Verified
Reporting & Analytics
8.6
1262
|
Verified
7.7
470
|
Verified
8.8
1283
|
Verified
8.0
476
|
Verified
8.2
1142
7.4
367
|
Verified
Mobile & Social
8.2
1075
7.2
269
|
Verified
7.9
1098
7.2
267
|
Verified
8.2
1088
7.4
331
|
Verified
Platform
8.7
1195
|
Verified
8.2
260
|
Verified
8.8
1213
|
Verified
7.8
255
|
Verified
8.9
1196
8.1
268
|
Verified
8.5
1123
7.9
168
|
Verified
8.0
1070
|
Verified
8.2
214
|
Verified
8.4
1097
7.5
216
|
Verified
9.1
1214
|
Verified
7.6
257
|
Verified
8.4
1113
7.2
199
|
Verified
Integration
8.8
1123
|
Verified
7.6
260
|
Verified
8.7
1125
|
Verified
7.7
202
|
Verified
8.5
1059
|
Verified
7.3
198
|
Verified
Generative AI
Feature Not Available
6.3
28
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
82
Not enough data
8.7
82
Not enough data
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
206
Not enough data
8.3
204
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
106
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
495
Not enough data
9.2
495
Not enough data
8.8
520
Not enough data
8.6
476
Not enough data
9.2
518
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
167
Not enough data
8.6
161
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
156
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
157
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
644
Not enough data
9.3
659
Not enough data
8.8
31
Not enough data
Contacts
8.8
655
Not enough data
8.7
617
Not enough data
9.0
652
Not enough data
Insights
9.3
675
Not enough data
9.0
629
Not enough data
8.7
591
Not enough data
9.0
652
Not enough data
8.8
630
Not enough data
9.0
29
Not enough data
Categories
Categories
Shared Categories
Close and Sugar Sell are categorized as CRM
Unique Categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.7%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.1%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
What is Close used for?
2 Comments
TH
CRMRead more
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
MP
I feel that it's easier to use than SalesForce and still offers a lot of power.Read more
Why is sugar a CRM?
1 Comment
EM
Because it's a specialized software that allows an organization to manage communication and other matters with their clientsRead more
What is sugar sell?
1 Comment
AO
Sugar Sell is a customer relationship management (CRM) system of software.Read more
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