# Close vs Kommo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user-friendliness, with many users highlighting its intuitive interface that simplifies pipeline management and customer responses. One user noted, "Close is very easy to learn and use as a CRM," which contributes to its higher overall satisfaction ratings.
- **Users say** that Kommo stands out for its automation features, which help streamline tasks and manage conversations effectively. Reviewers appreciate how the platform centralizes everything in one place, making it easier to keep track of leads and sales pipelines.
- **According to verified reviews** , Close offers a smoother setup experience, with users mentioning that the initial implementation was very easy. This quick onboarding process is a significant advantage for teams looking to get started without delays.
- **Reviewers mention** that while Kommo is praised for its customer support, with users noting fast response times, it still faces challenges in matching specific workflow needs. Some users have pointed out configuration difficulties that can arise during setup.
- **G2 reviewers highlight** that Close's forecasting feature is particularly valuable for sales teams, allowing for better planning and strategy. Users have expressed appreciation for how this feature enhances their ability to manage customer relationships effectively.
- **Users report** that Kommo's API and integration capabilities are strong points, enabling seamless connections with other tools. This flexibility is often mentioned as a key benefit, helping users to customize their workflows and enhance productivity.



| | Close | Kommo | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,045 | 61 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (81.6% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | $15.00 | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (818 reviews)
- Helpful (440 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | Close | Kommo | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1759 reviews) | 8.4 (40 reviews) | 
  | **Ease of Use** | 9.2 (1804 reviews) | 8.3 (42 reviews) | 
  | **Ease of Setup** | 9.0 (1141 reviews) | 7.9 (29 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.9 (19 reviews) | 
  | **Quality of Support** | 9.3 (1574 reviews) | 8.3 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 8.3 (19 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1773 reviews) | 8.5 (40 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1531 |
| **Kommo** | 7.6/10 | 42 |

#### Sales Force Automation

| Feature | Close | Kommo | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1368 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1367 reviews) ✓ Verified | 8.5 (34 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1396 reviews) ✓ Verified | 8.2 (32 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1167 reviews) | 7.5 (22 reviews) | 
| **Desktop Integration** | 9.1 (1312 reviews) ✓ Verified | 8.2 (27 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 6.7 (22 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1132 reviews) | 6.6 (21 reviews) | 
| **Customer Contract Management** | 8.4 (1163 reviews) | 7.9 (21 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Kommo | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 8.1 (22 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | 7.9 (21 reviews) | 
| **Lead Management** | 9.2 (1346 reviews) | 9.0 (32 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1134 reviews) | Feature Not Available | 

#### Customer Support

| Feature | Close | Kommo | 
|---|---|---|
| **Case Management** | 8.7 (1217 reviews) ✓ Verified | 7.5 (22 reviews) | 
| **Customer Support Portal** | 8.7 (1227 reviews) ✓ Verified | 7.4 (21 reviews) | 
| **Knowledge Base** | 8.7 (1261 reviews) ✓ Verified | 6.9 (18 reviews) | 
| **Call Center Features** | 8.7 (1255 reviews) ✓ Verified | 7.0 (16 reviews) | 
| **Support Analytics** | 8.6 (1201 reviews) ✓ Verified | 6.9 (18 reviews) | 

#### Reporting & Analytics

| Feature | Close | Kommo | 
|---|---|---|
| **Reporting** | 8.7 (1264 reviews) ✓ Verified | 7.4 (26 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1284 reviews) ✓ Verified | 7.6 (25 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1143 reviews) | 7.2 (20 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Kommo | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1076 reviews) | 6.7 (17 reviews) ✓ Verified | 
| **Social Network Integration** | 7.9 (1099 reviews) | 7.7 (20 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1090 reviews) | 7.1 (21 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Kommo | 
|---|---|---|
| **Customization** | 8.7 (1198 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1218 reviews) ✓ Verified | 7.9 (15 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1198 reviews) | 7.6 (15 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1125 reviews) | 8.2 (11 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (1071 reviews) ✓ Verified | 6.8 (11 reviews) | 
| **Document & Content Mgmt.** | 8.4 (1098 reviews) | 6.8 (10 reviews) | 
| **Performance and Reliability** | 9.1 (1219 reviews) ✓ Verified | 8.1 (14 reviews) ✓ Verified | 
| **Output Document Generation** | 8.5 (1117 reviews) | 6.8 (10 reviews) | 

#### Integration

| Feature | Close | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1124 reviews) ✓ Verified | 7.3 (14 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1126 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1061 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | Kommo | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.9 (6 reviews) | 

#### Agentic AI - CRM

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (83 reviews) | 8.3 (6 reviews) | 
| **Multi-step Planning** | 8.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (82 reviews) | 8.0 (5 reviews) | 
| **Adaptive Learning** | 8.6 (82 reviews) | 8.0 (5 reviews) | 
| **Natural Language Interaction** | 8.7 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (81 reviews) | Not enough data | 
| **Decision Making** | 8.7 (81 reviews) | 8.8 (8 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Kommo** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | Kommo | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (134 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (134 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (141 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (135 reviews) | Not enough data | 

#### Organization

| Feature | Close | Kommo | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (137 reviews) | Not enough data | 
| **Data Entry** | 8.9 (134 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (134 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | Kommo | 
|---|---|---|
| **Coaching ** | 8.2 (128 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (135 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | Kommo | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (135 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (135 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.4 (83 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (83 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 9.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (10 reviews) | Not enough data | 
| **Decision Making** | 9.8 (9 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Kommo** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | Kommo | 
|---|---|---|
| **Task Management** | 9.1 (221 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (224 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (216 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (213 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (218 reviews) | Not enough data | 
| **Calendar** | 9.0 (222 reviews) | Not enough data | 
| **Shared Records** | 8.9 (221 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | Kommo | 
|---|---|---|
| **Content Management** | 8.6 (216 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (216 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (207 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (205 reviews) | Not enough data | 
| **Gamification** | 7.8 (202 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | Kommo | 
|---|---|---|
| **Lead Prioritization** | 8.2 (195 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (198 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (191 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (199 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (197 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.0 (198 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (33 reviews) | Not enough data | 
| **Decision Making** | 8.9 (33 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.1/10 | 156 |
| **Kommo** | N/A | N/A |

#### Dialing Options

| Feature | Close | Kommo | 
|---|---|---|
| **Preview Dialing** | 9.1 (151 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (152 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | Kommo | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (147 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (143 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (148 reviews) | Not enough data | 

#### Automation

| Feature | Close | Kommo | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (142 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (143 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (143 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Kommo | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 313 |
| **Kommo** | N/A | N/A |

#### Text Messaging

| Feature | Close | Kommo | 
|---|---|---|
| **Bulk SMS** | 8.8 (266 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (288 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (283 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (268 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (253 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (258 reviews) | Not enough data | 
| **Personalization** | 8.9 (257 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | Kommo | 
|---|---|---|
| **Reporting** | 9.0 (281 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (277 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.1 (264 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.1 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (16 reviews) | Not enough data | 
| **Decision Making** | 8.6 (16 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Kommo** | N/A | N/A |

#### Channels

| Feature | Close | Kommo | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (107 reviews) | Not enough data | 
| **Open Listening** | 8.6 (108 reviews) | Not enough data | 
| **Physical Media** | 8.0 (108 reviews) | Not enough data | 

#### Design

| Feature | Close | Kommo | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (110 reviews) | Not enough data | 
| **Create Content** | 7.9 (107 reviews) | Not enough data | 
| **Personalization** | 8.9 (108 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (107 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (104 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.3 (104 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (103 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Kommo** | N/A | N/A |

#### Platform

| Feature | Close | Kommo | 
|---|---|---|
| **Omnichannel** | 8.6 (38 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (39 reviews) | Not enough data | 
| **Queue Management** | 9.2 (39 reviews) | Not enough data | 
| **Call Routing** | 9.3 (39 reviews) | Not enough data | 
| **Call Back** | 9.2 (38 reviews) | Not enough data | 
| **IVR** | 8.6 (38 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Kommo | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (38 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | Kommo | 
|---|---|---|
| **Call Monitoring** | 9.3 (39 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (38 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (10 reviews) | Not enough data | 

#### Administrative

| Feature | Close | Kommo | 
|---|---|---|
| **Call Recording** | 9.7 (41 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (40 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Automation

| Feature | Close | Kommo | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Close | Kommo | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Close | Kommo | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Close | Kommo | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Kommo** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (18 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | Kommo | 
|---|---|---|
| **Data Sourcing** | 8.5 (164 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (164 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (164 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.8 (168 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (162 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | Kommo | 
|---|---|---|
| **Lead Scoring** | 8.6 (161 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (161 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (157 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (159 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | Kommo | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (162 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (158 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (158 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (162 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Kommo** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (25 reviews) | Not enough data | 

#### Calling

| Feature | Close | Kommo | 
|---|---|---|
| **Record Calls** | 9.2 (666 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (646 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (661 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (32 reviews) | Not enough data | 

#### Contacts

| Feature | Close | Kommo | 
|---|---|---|
| **Personalization** | 8.8 (657 reviews) | Not enough data | 
| **Information Locater** | 8.7 (619 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (654 reviews) | Not enough data | 

#### Insights

| Feature | Close | Kommo | 
|---|---|---|
| **Notes** | 9.3 (677 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (631 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (593 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (654 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (632 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (30 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Close | Kommo | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Close | Kommo | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Close | Kommo | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Close | Kommo | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Close | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Close (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Close | Kommo | 
|---|---|---|
| **Small-Business** | 79.2% | 81.6% | 
| **Mid-Market** | 20.2% | 8.2% | 
| **Enterprise** | 0.6% | 10.2% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.0%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.4%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14703 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9673 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (642 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1544 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-kommo)