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At a Glance
Market Segments
Enterprise (50.6% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,605)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(55,340)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,647
9.2
42,285
Ease of Use
8.7
14,697
9.1
42,421
Ease of Setup
8.4
2,910
9.1
13,575
Ease of Admin
8.5
2,597
9.0
12,261
Quality of Support
8.5
11,715
8.7
31,229
Has the product been a good partner in doing business?
8.7
2,491
9.1
11,443
Product Direction (% positive)
7.8
14,106
8.3
39,773
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
983
9.0
6558
|
Verified
9.0
964
9.1
6758
|
Verified
8.9
942
8.8
6012
|
Verified
Collaboration
8.8
899
8.6
5115
|
Verified
9.0
978
9.1
6752
|
Verified
9.0
971
9.0
6508
|
Verified
8.8
875
8.7
4981
|
Verified
9.2
1000
9.3
7102
|
Verified
Functionality
8.8
881
8.5
5069
|
Verified
9.0
980
9.0
6319
|
Verified
8.9
882
8.7
4827
|
Verified
Agentic AI - Virtual Classroom
7.8
20
8.1
107
Business Instant Messaging
8.6
941
8.6
500
8.8
1045
8.7
517
8.5
959
8.5
499
Business Instant Messaging
9.0
1011
9.0
499
8.9
954
9.2
505
Business Instant Messaging
8.7
902
8.9
496
8.8
962
8.9
502
8.7
869
8.5
495
Generative AI - Business Instant Messaging
8.2
55
8.5
174
AI - Business Instant Messaging
8.2
56
8.4
171
8.2
55
8.4
171
8.2
55
8.3
170
7.8
55
8.2
170
Agentic AI - Business Instant Messaging
7.8
37
7.7
82
7.7
36
7.6
77
Visual Tools
8.7
68
Not enough data
8.6
64
Not enough data
8.5
65
Not enough data
8.4
67
Not enough data
Office Customization
8.8
66
Not enough data
8.8
64
Not enough data
8.6
63
Not enough data
Guest Tools
8.5
61
Not enough data
8.7
62
Not enough data
8.8
58
Not enough data
Collaboration Tools
8.6
64
Not enough data
8.9
66
Not enough data
9.1
65
Not enough data
8.9
64
Not enough data
Agentic AI - Virtual Workspaces
7.8
30
Not enough data
7.6
30
Not enough data
Grammar
Not enough data
8.9
72
Not enough data
8.6
72
Not enough data
8.9
73
Formatting
Not enough data
8.6
71
Not enough data
8.4
69
Not enough data
8.5
70
Content
Not enough data
8.6
70
Not enough data
8.4
69
Not enough data
8.6
69
Product Type
Not enough data
8.9
69
Not enough data
8.8
68
Generative AI
Not enough data
8.8
65
Not enough data
9.0
68
Design Tools
8.8
362
8.5
288
8.8
361
8.5
285
8.6
316
8.2
277
8.7
323
8.3
280
8.8
339
8.6
282
Communication Tools
8.9
340
8.7
280
9.0
362
8.9
288
Integrations
8.7
292
8.2
274
9.0
360
8.7
277
Software Offering
8.8
357
8.5
278
9.2
394
9.3
284
9.0
380
8.8
280
Agentic AI - Collaborative Whiteboard
8.1
23
7.9
77
8.1
23
7.9
77
8.3
23
7.8
75
Presenter Tools
8.9
4897
9.0
16924
8.5
4254
|
Verified
8.6
12635
|
Verified
8.8
4606
|
Verified
8.7
13557
|
Verified
8.9
5120
|
Verified
8.9
17369
|
Verified
Conferencing Options
9.0
5263
|
Verified
9.1
19373
|
Verified
9.0
5489
|
Verified
9.2
19516
|
Verified
9.0
5402
|
Verified
9.3
21485
|
Verified
Application Tools
8.8
4346
|
Verified
8.9
16003
|
Verified
8.8
4905
|
Verified
9.1
19201
|
Verified
8.7
4873
8.8
16117
|
Verified
Agentic AI - Screen Sharing
7.7
49
7.4
235
Platform Basics
Not enough data
9.1
401
Not enough data
9.1
403
Not enough data
7.8
379
Platform Content
Not enough data
8.1
375
Not enough data
7.8
373
Not enough data
9.0
392
Platform Additional Functionality
Not enough data
8.4
394
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.6
137
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Collaboration
9.1
34
Not enough data
8.7
34
Not enough data
8.7
34
Not enough data
8.9
34
Not enough data
Hardware
8.6
33
Not enough data
8.5
33
Not enough data
Security
9.1
34
Not enough data
8.8
34
Not enough data
Agentic AI - Visual Collaboration Platforms
7.0
15
Not enough data
7.4
15
Not enough data
Platform Basics
Not enough data
8.7
26
Not enough data
8.9
27
Not enough data
8.6
29
Platform Content
Not enough data
8.5
26
Not enough data
8.0
26
Platform Interoperability
Not enough data
8.5
28
Platform Additional Functionality
Not enough data
8.4
29
Not enough data
8.1
28
Not enough data
8.5
25
Agentic AI - Digital Signage
Not enough data
6.9
9
Collaboration Tools
9.0
10151
|
Verified
9.2
30662
|
Verified
9.1
2955
|
Verified
Feature Not Available
8.8
2638
|
Verified
Feature Not Available
9.0
3181
|
Verified
9.1
14717
|
Verified
9.0
3030
9.1
14803
|
Verified
Meeting Coordination
8.7
9142
8.9
28051
|
Verified
8.7
8633
|
Verified
9.0
27150
|
Verified
8.7
9006
|
Verified
8.9
27459
|
Verified
8.8
3160
|
Verified
9.0
15171
|
Verified
Software Type
8.6
7736
|
Verified
8.9
26488
|
Verified
8.8
3098
|
Verified
8.8
13937
|
Verified
9.0
3243
|
Verified
9.2
15844
|
Verified
Agentic AI - Video Conferencing
7.8
89
7.8
443
7.8
84
7.9
442
7.9
86
7.9
438
Calendar View
Not enough data
8.3
391
Not enough data
8.5
400
Shared Calendar
Not enough data
8.5
382
Not enough data
8.3
389
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
378
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
44
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
42
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.3
44
Not enough data
9.1
44
Not enough data
8.9
40
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
24
Integrations
Not enough data
7.7
644
Not enough data
8.6
669
Not enough data
8.9
669
Not enough data
7.7
637
Not enough data
7.6
630
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
656
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.4
165
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
9.2
39
8.5
119
9.3
40
8.8
124
9.4
40
8.5
123
Meeting Automation - AI Meeting Assistants
9.4
38
9.0
136
9.1
41
8.7
123
9.2
39
8.7
123
Meeting Insights - AI Meeting Assistants
9.1
40
8.3
122
9.1
41
8.4
120
9.3
40
9.0
128
Accessibility - AI Meeting Assistants
9.1
40
8.3
118
9.1
39
8.6
125
9.3
38
8.3
115
Agentic AI - AI Meeting Assistants
9.3
14
7.8
77
9.2
14
7.8
77
9.3
14
8.1
77
9.2
14
7.9
77
Platform Basics - VoIP Providers
8.9
11
Not enough data
8.9
11
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
8.2
10
Not enough data
Basic Communication
8.8
242
Not enough data
8.7
228
Not enough data
8.6
209
Not enough data
9.0
256
Not enough data
9.0
257
Not enough data
8.6
146
Not enough data
Agentic AI - VoIP Providers
7.4
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
6.9
6
Not enough data
Access
8.3
162
Not enough data
8.4
187
Not enough data
8.4
178
Not enough data
Advanced Features
7.9
134
Not enough data
8.2
134
Not enough data
8.6
179
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
8.0
5
7.2
6
9.0
5
7.8
6
9.7
5
8.6
6
9.7
5
8.3
6
Extensions
9.0
146
8.9
1480
|
Verified
8.9
162
8.8
1458
|
Verified
9.0
105
8.7
1366
Features
9.0
158
8.8
1375
|
Verified
8.8
101
8.7
1328
9.0
153
8.9
1766
|
Verified
9.1
171
9.2
2009
|
Verified
9.1
153
9.3
2086
|
Verified
9.1
141
8.8
1593
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Business Scheduling, Desk Booking, Email Client, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Alternatives
Discussions
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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