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Compare ChurnZero and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ChurnZero
Star Rating
(1,547)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in customer support, with users highlighting the platform's high-quality assistance. One user mentioned, "I appreciate that the automations allow you to quickly communicate with many customers," showcasing how support enhances user experience.
- Users say that ChurnZero's ease of use is a significant advantage, with a score of 8.5. Reviewers appreciate features like automatic meeting logging and a centralized information hub, making it easier to manage customer relationships effectively.
- According to verified reviews, Qualtrics Customer Experience shines in its data collection capabilities, allowing users to gather feedback from multiple channels seamlessly. One user noted, "The platform makes it easy to capture customer feedback from multiple channels in one place," which is crucial for comprehensive insights.
- Reviewers mention that while Qualtrics offers a robust dashboard for reporting, some users find it less intuitive compared to ChurnZero. A user remarked on the flexibility of ChurnZero, stating, "I like that ChurnZero is versatile and can be set up in a number of ways," indicating a preference for its user-friendly design.
- Users highlight that ChurnZero's implementation process is notably quick and efficient, with one reviewer praising the "Devless integration" that allows for rapid setup. This contrasts with Qualtrics, where some users have expressed challenges in getting started.
- G2 reviewers indicate that while both platforms have strong features, ChurnZero's focus on mid-market solutions resonates well with its user base, as evidenced by its higher percentage of mid-market reviews. This suggests that ChurnZero may be better suited for smaller to mid-sized businesses compared to Qualtrics, which is more geared towards enterprise clients.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
ChurnZero
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.0
1,261
8.6
598
Ease of Use
8.5
1,269
8.4
600
Ease of Setup
7.9
585
7.6
357
Ease of Admin
8.5
520
7.9
349
Quality of Support
9.5
1,176
8.5
567
Has the product been a good partner in doing business?
9.6
525
8.5
341
Product Direction (% positive)
9.4
1,197
8.6
575
Features by Category
Customer Information
8.9
1010
|
Verified
Not enough data
9.1
989
|
Verified
Not enough data
8.9
983
|
Verified
Not enough data
8.7
943
|
Verified
Not enough data
9.1
1007
|
Verified
Not enough data
8.7
925
|
Verified
Not enough data
8.5
828
|
Verified
Not enough data
Predictions
8.6
972
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
994
|
Verified
Not enough data
8.5
894
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
905
|
Verified
Not enough data
8.9
968
|
Verified
Not enough data
8.6
937
|
Verified
Not enough data
9.0
903
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
962
|
Verified
Not enough data
9.1
918
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
9.1
111
8.7
193
8.8
108
8.4
155
8.8
105
7.5
128
7.7
61
Customization
8.4
156
8.4
95
7.5
116
8.4
101
8.1
115
8.6
95
8.0
122
8.4
92
Generative AI
8.1
93
8.3
11
8.1
92
7.7
11
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
ChurnZero is categorized as Client Onboarding, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.3%
Other
35.9%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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