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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
Free 10000 Sessions Per Month
ChurnZero
Star Rating
(1,533)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroHeap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in "Standard Event Tracking" with a score of 9.0, allowing for comprehensive tracking of user interactions, while ChurnZero's tracking capabilities, particularly in "Custom Event Tracking," scored slightly lower at 8.6, indicating a potential gap in flexibility for custom events.
- Reviewers mention that ChurnZero shines in "Customer Health Scores" with a score of 8.9, providing valuable insights into customer engagement and retention, whereas Heap | by Contentsquare's focus on "Retention" scored lower at 8.0, suggesting it may not offer as robust a solution for monitoring customer health.
- G2 users highlight that Heap | by Contentsquare's "Click Tracking" feature received an impressive score of 9.4, which reviewers say enhances the understanding of user behavior on websites, while ChurnZero's "User Segmentation" scored 9.2, indicating strong capabilities but potentially less focus on direct interaction tracking.
- Users on G2 report that ChurnZero's "Customer Monitoring" feature is highly rated at 9.2, which reviewers say helps in proactively managing customer relationships, while Heap | by Contentsquare's "User-Level Analytics" scored 8.7, suggesting it may not provide the same level of proactive engagement insights.
- Reviewers mention that Heap | by Contentsquare's "Real-Time Reporting" feature scored 8.6, which users say is crucial for immediate insights, whereas ChurnZero's reporting capabilities, particularly in "Segmentation," scored 8.4, indicating a slightly less effective approach to real-time data analysis.
- Users say that ChurnZero's "Playbooks" feature, rated at 8.7, is particularly beneficial for guiding customer interactions, while Heap | by Contentsquare's "Funnels" feature, also rated at 8.7, is noted for its effectiveness in visualizing user journeys, but may not provide the same level of actionable guidance as ChurnZero's playbooks.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableHeap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
ChurnZero
No trial information availableHeap
Free Trial is available
Ratings
Meets Requirements
9.0
1,254
8.6
857
Ease of Use
8.5
1,262
8.1
866
Ease of Setup
7.9
580
8.5
314
Ease of Admin
8.5
517
8.6
317
Quality of Support
9.5
1,169
8.7
680
Has the product been a good partner in doing business?
9.6
522
8.8
299
Product Direction (% positive)
9.4
1,190
8.7
795
Features by Category
Metrics
Not enough data
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Reporting
Not enough data
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Other
Not enough data
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Customer Information
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Not enough data
Predictions
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Not enough data
Platform
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Not enough data
Generative AI
7.7
308
Not enough data
7.8
307
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Identification
Not enough data
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Tracking & Reporting
Not enough data
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
User Behavior
Not enough data
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
A/B Testing
Not enough data
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Visitor Information
Not enough data
9.3
66
Not enough data
8.9
61
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.3
301
Not enough data
8.7
359
Not enough data
8.5
328
Not enough data
8.7
352
Not enough data
7.9
106
Not enough data
8.4
224
Not enough data
7.8
93
Not enough data
8.3
255
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Administration
Not enough data
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
9.2
30
8.7
188
9.2
31
Platform Data
8.6
190
9.1
32
8.5
181
8.7
34
9.0
200
9.2
33
8.6
182
8.9
33
Platform Additional Functionality
8.6
180
9.2
33
8.6
190
8.9
31
8.9
186
7.9
15
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Process Management
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
System Management
Not enough data
9.4
20
Not enough data
9.3
14
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Variation Testing
Not enough data
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Reporting
Not enough data
8.4
64
Not enough data
8.2
65
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Administration
Not enough data
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Categories
Categories
Shared Categories
ChurnZero and Heap are categorized as Customer Journey Analytics
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, and Customer Journey Mapping
Heap is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
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