Compare ChurnZero and Heap
Featured Products
At a Glance
Market Segments
Mid-Market (63.1% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
No pricing available
Free 10000 Sessions Per Month
ChurnZero
Star Rating
(1,587)4.7 out of 5
Market Segments
Mid-Market (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZero
Heap
Star Rating
(1,097)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in providing comprehensive visibility into customer health and engagement metrics, making it easier for teams to proactively identify risks and opportunities. Users appreciate the enhanced reporting features and health score customization, which streamline their workflow compared to previous tools.
- Users say that Heap stands out for its user-friendly interface and seamless integration of product and website data. Many find it easy to navigate, with one reviewer noting the lack of a learning curve, allowing them to focus on real projects without getting bogged down in setup.
- Reviewers mention that ChurnZero's AI Snapshot feature is particularly valuable for quickly assessing customer status, which is beneficial for preparing for quarterly business reviews. This tool enhances the overall customer journey experience by providing actionable insights at a glance.
- According to verified reviews, Heap's implementation process is praised for its simplicity, with users highlighting the intuitive onboarding that allows them to start measuring user interactions without extensive configuration. This ease of setup is a significant advantage for teams looking to get up and running quickly.
- G2 reviewers indicate that while Heap offers strong dynamic segmentation and journey optimization features, ChurnZero's overall support quality and product direction ratings are notably higher. Users appreciate ChurnZero's responsive support team and the ongoing improvements made to the platform based on user feedback.
- Users report that while both products cater well to mid-market companies, ChurnZero's recent reviews reflect a more robust user satisfaction, particularly in areas like quality of support and ease of use. This suggests that ChurnZero may be a more reliable partner for businesses seeking long-term engagement solutions.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableHeap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
ChurnZero
No trial information availableHeap
Free Trial is available
Ratings
Meets Requirements
9.0
1,275
8.6
857
Ease of Use
8.5
1,283
8.1
867
Ease of Setup
8.0
597
8.5
315
Ease of Admin
8.5
529
8.6
317
Quality of Support
9.5
1,190
8.7
680
Has the product been a good partner in doing business?
9.6
535
8.8
299
Product Direction (% positive)
9.4
1,211
8.7
796
Features by Category
Metrics
Not enough data
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Reporting
Not enough data
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Other
Not enough data
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Customer Information
8.9
1017
|
Verified
Not enough data
9.1
993
|
Verified
Not enough data
8.9
987
|
Verified
Not enough data
8.7
948
|
Verified
Not enough data
9.1
1014
|
Verified
Not enough data
8.7
929
|
Verified
Not enough data
8.5
832
|
Verified
Not enough data
Predictions
8.6
977
|
Verified
Not enough data
7.8
747
|
Verified
Not enough data
8.6
833
|
Verified
Not enough data
7.5
639
|
Verified
Not enough data
Platform
8.6
999
|
Verified
Not enough data
8.5
901
|
Verified
Not enough data
8.5
873
|
Verified
Not enough data
8.7
910
|
Verified
Not enough data
8.9
972
|
Verified
Not enough data
8.6
939
|
Verified
Not enough data
9.0
907
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
966
|
Verified
Not enough data
9.1
920
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
Feature Not Available
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Identification
Not enough data
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Tracking & Reporting
Not enough data
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
User Behavior
Not enough data
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
A/B Testing
Not enough data
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Visitor Information
Not enough data
9.3
66
Not enough data
8.9
61
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
8.8
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.3
299
Not enough data
8.7
358
Not enough data
8.5
326
Not enough data
8.7
351
Not enough data
7.9
104
Not enough data
8.4
222
Not enough data
7.8
91
Not enough data
8.3
254
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Administration
Not enough data
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
101
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
Feature Not Available
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
154
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
9.2
30
8.7
189
9.2
31
Platform Data
8.6
191
9.1
32
8.5
182
8.7
34
9.0
202
9.2
33
8.6
182
8.9
33
Platform Additional Functionality
8.6
180
9.2
33
8.7
192
8.9
31
8.9
187
7.9
15
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
214
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
Feature Not Available
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
310
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Process Management
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
System Management
Not enough data
9.4
20
Not enough data
9.3
14
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Variation Testing
Not enough data
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Reporting
Not enough data
8.4
64
Not enough data
8.2
65
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Administration
Not enough data
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Categories
Categories
Shared Categories
ChurnZero and Heap are categorized as Customer Journey Analytics
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, and Customer Journey Mapping
Heap is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.8%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.3%
Other
35.9%
Computer Software
16.5%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What is ChurnZero used for?
1 Comment
LF
ChurnZero gives our Client Success Team a tool designed for them that gives them insight into which clients are thriving, which ones need a little extra help...Read more
Best advice for not getting overwhelmed?
1 Comment
JM
This is going to sound like useless advice but really focus on one goal at a time because I often get derailed because I know other things need fixing and...Read more
What is the best visualization I can use to track the conversion rate from free trial to paid subscription?
1 Comment
GR
You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.
The ideal way to do this is to centralize Heap...Read more
How do I know the numbers I'm getting are correct
1 Comment
JG
When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show...Read more
Do you know of other platforms that provide automatic and retroactive event tracking?
1 Comment
DS
PendoRead more
