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At a Glance
Market Segments
Mid-Market (43.1% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
Chatmeter
Star Rating
(353)4.5 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterPodium
Star Rating
(2,047)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in user satisfaction, boasting a significantly higher G2 Score compared to Chatmeter. Users appreciate Podium's ability to consolidate messages from various platforms like Google Business Profile and social media into a single feed, making communication management seamless.
- According to verified reviews, Podium's implementation process is praised for its ease, with many users highlighting the intuitive onboarding experience. In contrast, while Chatmeter offers a user-friendly navigation experience, it lacks the same level of acclaim for setup, which some users find less straightforward.
- Reviewers mention that Podium's features for online reviews and reputation management are particularly effective, with automated review invitations sent via SMS after service. This functionality is a standout for users looking to enhance their online presence, whereas Chatmeter, while providing actionable data, does not have a comparable feature set that garners the same level of enthusiasm.
- Users say that Podium's user interface is clear and easy to navigate, contributing to a positive day-to-day experience. In comparison, Chatmeter's interface is also noted for its ease of use, but it does not receive the same level of praise for overall user experience as Podium does.
- Reviewers highlight that while Chatmeter has an exceptional support system, being described as a true partner, Podium also offers solid support, though it does not match the same level of personalized service that some users have experienced with Chatmeter.
- According to recent feedback, Podium's Text-to-Pay feature is particularly well-received, allowing customers to make payments easily, which enhances the overall customer experience. Chatmeter, while strong in support and actionable insights, does not have a feature that directly competes with this level of customer engagement.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Chatmeter
No trial information availablePodium
No trial information availableRatings
Meets Requirements
8.9
283
9.1
1,731
Ease of Use
9.0
286
9.3
1,750
Ease of Setup
8.7
162
9.1
1,083
Ease of Admin
8.8
168
9.3
881
Quality of Support
9.1
278
9.0
1,609
Has the product been a good partner in doing business?
9.2
168
9.2
898
Product Direction (% positive)
8.9
269
9.0
1,717
Features by Category
Social Analytics
8.7(won by default)
68
Not enough data
8.7(won by default)
52
Not enough data
8.6(won by default)
60
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
50
Not enough data
8.0(won by default)
19
Not enough data
8.8(won by default)
23
Not enough data
Reports & Dashboards
8.4(won by default)
65
Not enough data
8.7(won by default)
66
Not enough data
8.8(won by default)
63
Not enough data
8.2(won by default)
13
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
160
Not enough data
7.7
208
Not enough data
9.1
224
Not enough data
Feature Not Available
Channels
Not enough data
7.9
214
Not enough data
8.6
223
Not enough data
9.3
238
Not enough data
Feature Not Available
Not enough data
8.0
197
Customers
Not enough data
8.3
155
Not enough data
8.4
156
Not enough data
8.5
224
Not enough data
8.3
224
Not enough data
8.5
224
Agentic AI - Conversational Marketing
Not enough data
4.8
14
Not enough data
4.9
14
Not enough data
4.6
14
Not enough data
4.9
13
Not enough data
5.2
14
Not enough data
5.4
14
Not enough data
5.2
14
Business Tools
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Customer Tools
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
231
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
214
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
234
|
Verified
Not enough data
8.5
217
|
Verified
SMS Platform
Not enough data
8.5
224
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.3
25
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Listing Management
8.7
101
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
118
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
Performance
8.3
123
|
Verified
Not enough data
8.7
128
|
Verified
Not enough data
Local Search Optimization
8.6
60
|
Verified
Not enough data
9.2
60
|
Verified
Not enough data
9.1
64
Not enough data
9.4
67
|
Verified
Not enough data
8.5
46
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
Content & Collaboration
8.7
48
Not enough data
8.4
44
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
9.0
49
Not enough data
7.5
21
Not enough data
Social Management
8.5
69
Not enough data
8.4
59
Not enough data
8.4
52
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
8.3
18
Not enough data
7.8
10
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
9.1
16
Automation - AI Agents
Not enough data
8.8
16
Not enough data
8.8
18
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.9
17
Platform
Not enough data
9.2
16
Not enough data
8.9
17
Not enough data
9.3
16
Autonomy - AI Agents
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.8
16
Not enough data
8.0
15
Generative AI
Not enough data
8.6
15
Not enough data
8.8
15
Responses
Not enough data
8.9
33
Not enough data
8.4
34
Not enough data
8.9
34
Not enough data
Feature Not Available
Not enough data
8.2
33
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
8.8
33
Not enough data
9.0
32
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
295
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
179
Support Automation
Not enough data
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Generative AI
Not enough data
7.5
152
Not enough data
7.5
154
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
701
|
Verified
Not enough data
9.0
726
|
Verified
Not enough data
8.1
512
Not enough data
9.0
667
|
Verified
Not enough data
7.4
297
Internal Use
Not enough data
8.2
616
|
Verified
Not enough data
8.9
680
|
Verified
Not enough data
8.6
649
|
Verified
Not enough data
8.6
631
|
Verified
Not enough data
8.8
637
|
Verified
Not enough data
8.5
602
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
8.9
196
|
Verified
9.1
630
|
Verified
8.3
194
|
Verified
8.4
519
8.4
206
|
Verified
8.5
560
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
175
|
Verified
8.4
525
|
Verified
8.8
220
|
Verified
8.9
649
|
Verified
Media Monitoring
8.2
168
|
Verified
8.5
519
8.0
157
|
Verified
7.3
200
Feature Not Available
8.3
512
In-House Management
Feature Not Available
8.6
504
8.6
151
8.6
504
|
Verified
Generative AI
7.6
23
7.5
138
Agentic AI - Online Reputation Management
6.3
5
5.2
11
6.3
5
5.3
11
6.3
5
5.9
11
7.0
5
5.8
11
6.7
5
5.6
11
6.7
5
5.6
11
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Podium are categorized as Online Reputation Management
Unique Categories
Chatmeter is categorized as Store Locator, Local Listing Management, Local SEO, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.6%
Restaurants
17.3%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.7%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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