Introducing G2.ai, the future of software buying.Try now
Compare Chameleon Software and Fin by Intercom 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FAQ Ally
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
At a Glance
Market Segments
Mid-Market (58.7% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free
$0.99 1 Resolution
Chameleon
Star Rating
(327)4.4 out of 5
Market Segments
Mid-Market (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chameleon. Users appreciate its ability to save time and keep customer conversations organized, highlighting the value of its detailed Content and Guidance docs.
- Users say that Fin by Intercom offers a more intuitive and user-friendly experience, with many praising its straightforward setup process. Reviewers have noted that monitoring and making improvements is easy, which enhances daily usability.
- According to verified reviews, Chameleon shines in its flexibility and adaptability, allowing users to create tailored experiences without extensive production releases. This feature is particularly beneficial for onboarding processes, as noted by users who value its segmentation tools.
- Reviewers mention that while Chameleon has a clean and user-friendly design, it falls slightly behind Fin by Intercom in terms of ease of use and setup. Users have expressed that they find Fin's functionality to be simpler and more effective for their daily tasks.
- G2 reviewers highlight that both products have strong support features, but Chameleon edges out with a higher quality of support rating. Users appreciate the responsive assistance they receive, which is crucial for resolving issues quickly.
- Users report that Fin by Intercom's robust data analysis capabilities and AI text summarization features provide significant advantages, making it easier to derive insights from customer interactions. In contrast, Chameleon's data analysis features are seen as less effective, which may impact users looking for in-depth analytics.
Pricing
Entry-Level Pricing
Chameleon
Demos Free
Free
Create unlimited Interactive Demos with Chameleon.
- Chapters, CTAs, email capture
- On-brand design
- Engagement tracking
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Chameleon
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
293
8.8
2,827
Ease of Use
8.2
299
8.9
2,857
Ease of Setup
8.2
177
8.4
1,466
Ease of Admin
8.6
142
8.6
1,312
Quality of Support
9.0
257
8.6
2,723
Has the product been a good partner in doing business?
9.2
136
8.8
1,309
Product Direction (% positive)
8.9
288
8.8
2,678
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.4
149
8.6
140
7.0
151
8.4
157
User Support
7.9
162
9.1
167
6.7
111
8.1
119
7.7
142
8.8
151
Walkthrough Type
7.9
136
8.9
136
8.6
158
9.0
146
Platform Basics - Digital Adoption Platform
8.4
19
Not enough data
7.9
19
Not enough data
Analytics - Digital Adoption Platform
7.3
19
Not enough data
Functions - Digital Adoption Platform
7.1
18
Not enough data
7.9
21
Not enough data
Agentic AI - Digital Adoption Platform
7.1
11
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Prospect Engagement
8.5
9
Not enough data
9.3
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
Demo Management
Feature Not Available
Not enough data
8.5
10
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
10
Not enough data
8.5
9
Not enough data
Generative AI
7.0
9
Not enough data
Agentic AI - Demo Automation
7.4
7
Not enough data
7.6
7
Not enough data
7.5
6
Not enough data
7.1
7
Not enough data
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
7.2
84
8.2
94
Self-Service Experience
8.3
123
8.9
652
8.3
121
8.9
651
6.8
102
Feature Not Available
6.5
99
8.2
490
8.5
121
8.4
535
Self-Service Platform
8.6
126
8.7
530
7.9
109
8.7
534
6.8
97
8.4
475
8.3
118
8.6
519
Agentic AI - Customer Self-Service
Feature Not Available
7.4
46
6.9
8
7.8
45
6.9
7
7.4
46
7.4
7
7.8
47
7.3
8
8.1
50
6.7
8
7.4
47
6.9
8
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chameleon and Fin by Intercom are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Chameleon is categorized as Demo Automation and Personalization
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Chameleon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.6%
Information Technology and Services
15.1%
Financial Services
5.3%
Marketing and Advertising
4.7%
Computer & Network Security
2.2%
Other
38.1%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
Is it possible to create templates when you are using the different screens, as different User may have different preferences.
1 Comment
PA
Yes, you can create templates that you can re-use when creating Tour Steps. That allows you to set different styles or basic configurations to enable you to...Read more
What is the best way to create survey with up more that 3 questions
1 Comment
JB
Surveys are conducted to know people's opinions by asking some questions. Most well-known companies in the united states, Canada, the UK, Mexico, and other...Read more
Chameleon has no more discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
