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At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$79.00 Per Month
No pricing available
CallTrackingMetrics
Star Rating
(751)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in call analytics, particularly with its high ratings in Call Recording (9.8) and Call Analysis (9.1), while Twilio Flex, although strong, has lower ratings in these areas, indicating that CallTrackingMetrics may provide more robust insights for businesses focused on call performance.
- Reviewers mention that CallTrackingMetrics offers superior ease of use (8.6) and setup (8.4) compared to Twilio Flex, which has lower scores in these categories (8.3 for both), suggesting that users may find CallTrackingMetrics more accessible for quick implementation and daily operations.
- G2 users highlight CallTrackingMetrics' strong support quality (9.0) as a significant advantage, while Twilio Flex's support quality (8.3) is perceived as less responsive, indicating that businesses may prefer CallTrackingMetrics for better customer service experiences.
- Users on G2 emphasize the importance of multi-channel capabilities, where CallTrackingMetrics shines with high ratings in Voice (9.6) and Mobile SMS (8.8), while Twilio Flex's ratings are comparatively lower, suggesting that CallTrackingMetrics may better serve businesses needing diverse communication channels.
- Reviewers say that CallTrackingMetrics' advanced features like Automatic Call Distribution (9.6) and IVR (9.6) are standout functionalities, whereas Twilio Flex, while offering similar features, does not match the same level of user satisfaction, indicating a potential gap in user experience.
- Users report that CallTrackingMetrics provides better marketing operations tools, with high ratings in Data Collection (9.1) and ROI Tracking (8.5), compared to Twilio Flex, which may not offer the same depth in marketing analytics, making CallTrackingMetrics a more appealing choice for marketing-focused teams.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Twilio Flex
No pricing availableFree Trial
CallTrackingMetrics
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
9.1
626
8.3
25
Ease of Use
8.6
632
8.2
25
Ease of Setup
8.4
529
7.2
9
Ease of Admin
8.6
528
7.5
8
Quality of Support
9.0
581
8.2
23
Has the product been a good partner in doing business?
9.2
523
8.6
7
Product Direction (% positive)
9.1
626
7.1
24
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.9
44
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
7.7
5
|
Verified
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
8.3
16
|
Verified
9.4
47
|
Verified
8.2
17
|
Verified
9.5
43
|
Verified
8.6
14
|
Verified
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
7.3
5
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
8.2
15
|
Verified
9.7
47
|
Verified
8.6
11
|
Verified
9.2
50
|
Verified
8.1
16
|
Verified
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
6.0
5
|
Verified
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
265
Not enough data
9.0
227
Not enough data
8.9
228
Not enough data
Analytics
9.0
294
Not enough data
9.3
297
Not enough data
8.7
267
Not enough data
8.4
100
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
136
Not enough data
Administration
8.6
84
Not enough data
9.2
131
Not enough data
9.1
147
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.0
56
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Twilio Flex are categorized as Contact Center and UCaaS Platforms
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, and AI Voice Assistants
Twilio Flex is categorized as VoIP Providers and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.4%
Internet
6.3%
Consumer Services
3.9%
Construction
3.9%
Hospital & Health Care
3.7%
Other
43.9%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Twilio Flex has no discussions with answers
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