1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Twilio Flex Discussions](https://www.g2.com/products/twilio-twilio-flex/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47d3a1103e64b9c2d8d907d26f16e836/twilio-twilio-flex.png "Product Avatar Image") ](/products/twilio-twilio-flex/reviews) [ Twilio Flex ](/products/twilio-twilio-flex/reviews) (37)4.1/5 Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences. Show More * * * ### 25.0 Nps Score Already have Twilio Flex? ### All Twilio Flex Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # How good is twilio? ](/discussions/how-good-is-twilio) How good is twilio? [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.&title=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How much is twilio Flex? ](/discussions/how-much-is-twilio-flex) How much is twilio Flex? [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.&title=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is twilio Flex? ](/discussions/what-is-twilio-flex) What is twilio Flex? [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.&title=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is twilio flex used for? ](/discussions/what-is-twilio-flex-used-for) What is twilio flex used for? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.&title=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # twilio flex help!! ](/discussions/30003-twilio-flex-help) Has anyone successfully connected Instagram Dms to Twilio flex? Or been able to connect Linkedin DMs to Twilio Flex. Been trying and trying and not been able to. [ twilio flex ](https://www.g2.com/tags/twilio-flex)[ LinkedIn ](https://www.g2.com/tags/linkedin)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ VoIP Providers ](https://www.g2.com/tags/voip-providers)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software)[ Instagram ](https://www.g2.com/tags/instagram) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.&title=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Twilio+Flex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Twilio+Flex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%0aAsk+Twilio+Flex+questions+and+get+answers+from+expert+users+in+our+Twilio+Flex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/twilio-twilio-flex/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_47d3a1103e64b9c2d8d907d26f16e836/twilio-twilio-flex.png "Product Avatar Image") ### Have you used Twilio Flex before? Answer a few questions to help the Twilio Flex community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftwilio-twilio-flex%2Fdiscuss%3Fsmall_ask%3Dtwilio-twilio-flex) No