Compare CTM (formerly CallTrackingMetrics) and Dixa 
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
$79.00 Per Month
$39.00 1 Per agent / Per Month
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansDixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in overall user satisfaction, reflected in its higher G2 Score compared to Dixa. Users appreciate the platform's adaptability, with one reviewer noting, "CallTrackingMetrics serves as the cornerstone of our attribution mechanics," highlighting its reliability for various business needs.
- Users say that Dixa offers a user-friendly experience, particularly with its unified interface that simplifies managing phone, email, and chat. This feature reduces the need to switch between tools, making it easier for teams to connect with customers quickly, as one user mentioned, "Dixa’s unified interface makes it easy to manage...".
- Reviewers mention that CallTrackingMetrics provides superior API integrations, especially with Google Ads, which enhances its functionality for businesses that rely on these tools. One user noted, "I appreciate that the API integrations with CallTrackingMetrics function better overall," indicating a strong preference for its capabilities over competitors.
- According to verified reviews, Dixa shines in its skill-based routing and queue management features, which help ensure customers are connected to the right agent quickly. Users have found this functionality to significantly improve their customer support experience, stating, "It has made life so much easier for both our team, and our end users."
- G2 reviewers highlight that CallTrackingMetrics has a strong focus on reporting and analytics, with users praising its detailed dashboards and session recording features. One reviewer emphasized, "CallTrackingMetrics serves as the cornerstone of our attribution mechanics," showcasing its effectiveness in tracking performance metrics.
- Users report that while both platforms are easy to use, Dixa has a slight edge in ease of setup, with many finding it intuitive and straightforward. One user remarked, "Every team member that we have introduced to it has found it easy to use," suggesting a smooth onboarding process that benefits new users.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Dixa
Free Trial is available
Ratings
Meets Requirements
9.1
631
8.3
346
Ease of Use
8.6
637
8.6
348
Ease of Setup
8.4
534
8.6
188
Ease of Admin
8.6
530
8.8
181
Quality of Support
9.0
586
8.7
333
Has the product been a good partner in doing business?
9.2
525
9.0
186
Product Direction (% positive)
9.1
630
8.6
340
Features by Category
Ticket and Case Management
Not enough data
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Generative AI
Not enough data
7.6
7
Not enough data
7.9
7
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Platform
Not enough data
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
Not enough data
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Quality Assurance
Not enough data
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Engagement
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Performance
Not enough data
7.7
11
Not enough data
8.2
12
Generative AI
Not enough data
7.5
8
Not enough data
8.1
8
Knowledge Pages
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Knowledge Dissemination
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
32
|
Verified
8.4
98
|
Verified
8.7
22
7.9
89
|
Verified
9.2
19
|
Verified
8.5
96
|
Verified
9.0
29
|
Verified
7.3
53
|
Verified
9.0
21
9.1
105
|
Verified
Generative AI
7.9
7
7.3
22
Functions
9.3
50
|
Verified
8.4
152
|
Verified
9.4
47
|
Verified
8.6
164
|
Verified
9.5
43
|
Verified
8.2
120
|
Verified
9.2
21
Feature Not Available
9.4
18
|
Verified
Feature Not Available
9.7
27
|
Verified
8.1
72
|
Verified
9.5
22
|
Verified
7.6
75
|
Verified
9.5
22
|
Verified
8.0
72
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
8.5
156
|
Verified
9.7
47
|
Verified
8.7
145
|
Verified
9.2
50
|
Verified
7.7
164
|
Verified
9.8
21
|
Verified
8.2
74
|
Verified
9.4
19
|
Verified
8.0
75
|
Verified
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Conversational Platform
Not enough data
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Support Automation
Not enough data
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Generative AI
Not enough data
7.6
11
Not enough data
7.0
11
Generative AI
Not enough data
8.0
10
Not enough data
8.2
10
Not enough data
7.9
11
Communication
Not enough data
8.3
36
Not enough data
8.0
43
Not enough data
Feature Not Available
Not enough data
8.1
36
Not enough data
Feature Not Available
Internal Use
Not enough data
7.7
85
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.7
10
Self-Service Experience
Not enough data
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Self-Service Platform
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
8.3
7
Not enough data
7.8
6
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Dixa are categorized as Contact Center
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
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