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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (87.6% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
$30.00 Per Month
CallRail
Star Rating
(1,621)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansWhatConverts
Star Rating
(279)4.9 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail's Dynamic Number Insertion feature is effective for tracking calls, but WhatConverts users mention that their version is more intuitive and integrates seamlessly with various marketing platforms, leading to a higher satisfaction score.
- Reviewers mention that CallRail's Call Recording functionality is robust, but WhatConverts users appreciate the additional features like Conversation Intelligence, which provides deeper insights into customer interactions, resulting in a higher performance rating.
- G2 users highlight that CallRail offers good Multi-Channel Call Attribution, but WhatConverts excels in this area with a more user-friendly interface and better reporting capabilities, making it easier for businesses to analyze their marketing efforts.
- Users on G2 say that while CallRail provides solid Reporting features, WhatConverts stands out with its advanced Custom Reporting options, allowing for more tailored insights that meet specific business needs.
- Reviewers mention that CallRail's Quality of Support is decent, but WhatConverts users consistently rate their support as exceptional, with faster response times and more helpful resources, contributing to a better overall experience.
- Users report that CallRail's Integration capabilities are good, but WhatConverts shines with a wider range of integrations and better ease of use, making it easier for businesses to connect their existing tools and streamline workflows.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
WhatConverts
Call Tracking Plan
$30.00
Per Month
Track what marketing makes your phone ring.
- Dyanmic Number Insertion
- Call Tracking and Recording
- Instant Call Tracking Numbers
Free Trial
CallRail
Free Trial is available
WhatConverts
Free Trial is available
Ratings
Meets Requirements
9.0
1,276
9.5
247
Ease of Use
9.0
1,288
9.2
249
Ease of Setup
9.0
1,040
9.2
216
Ease of Admin
9.1
1,014
9.4
207
Quality of Support
8.8
1,151
9.9
241
Has the product been a good partner in doing business?
9.2
998
9.7
206
Product Direction (% positive)
8.9
1,227
9.7
237
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Organization
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Performance Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Sales Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
8.8
7
Not enough data
9.4
8
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
186
|
Verified
9.7
5
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
9.3
5
8.2
169
|
Verified
9.3
5
Agent Performance Management
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Channels
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
69
Not enough data
8.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
199
|
Verified
9.2
95
8.1
172
|
Verified
8.7
92
7.7
140
|
Verified
8.3
83
7.8
147
|
Verified
9.0
87
8.1
161
|
Verified
8.9
90
7.9
144
|
Verified
8.6
83
Agentic AI - Attribution
6.4
11
6.4
11
6.8
12
6.4
11
6.7
14
6.5
11
6.4
11
5.8
11
Marketing
8.0
157
|
Verified
8.9
84
8.4
163
|
Verified
9.0
84
8.7
204
|
Verified
9.4
95
8.6
200
|
Verified
9.1
100
Reporting
8.6
241
|
Verified
9.3
108
8.5
229
|
Verified
9.2
101
8.1
205
|
Verified
8.8
99
Lead Intelligence
Not enough data
9.5
19
Not enough data
9.4
18
Not enough data
9.3
18
Not enough data
8.6
18
Not enough data
7.9
17
Agentic AI - Lead Intelligence
Not enough data
8.3
9
Lead Monitoring
8.5
209
|
Verified
8.9
29
8.7
218
|
Verified
8.6
29
8.4
213
|
Verified
8.6
30
Agentic AI - Lead Capture
8.2
23
7.4
18
8.1
22
7.3
18
Data Capture
8.3
211
|
Verified
9.1
30
8.6
211
|
Verified
9.0
31
8.0
175
|
Verified
8.1
31
8.5
212
|
Verified
9.0
31
Analytics
8.5
205
|
Verified
8.8
31
8.5
227
|
Verified
8.5
31
Customization
8.3
168
|
Verified
8.2
30
8.3
174
|
Verified
7.7
30
7.8
163
|
Verified
7.9
29
8.4
198
|
Verified
8.7
30
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Lead Scoring
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
8.6
6
Attribution
Not enough data
9.2
14
Not enough data
8.2
14
Not enough data
8.5
14
Discovery
Not enough data
9.4
14
Not enough data
8.8
14
Not enough data
9.2
14
Management
Not enough data
9.2
13
Not enough data
9.0
13
Platform
Not enough data
8.8
13
Not enough data
9.0
13
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Not enough data
Contacts
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Not enough data
Insights
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
558
9.4
172
8.7
457
9.2
153
8.4
389
9.0
137
Tracking
8.6
505
9.3
164
8.9
495
9.6
167
8.6
417
9.0
151
Analytics
8.9
558
9.4
164
9.2
540
9.6
166
8.5
485
9.1
152
8.3
298
9.0
127
Call Routing
8.1
351
8.7
124
8.0
320
8.2
121
7.9
301
8.4
116
Administration
7.9
257
8.5
123
8.7
304
9.3
135
8.9
355
9.4
150
Agentic AI - Inbound Call Tracking
7.4
53
7.1
24
7.7
55
7.6
24
7.7
54
7.8
23
Marketing Operations
8.2
196
9.2
118
8.8
209
9.2
122
8.4
188
9.0
106
8.9
198
9.3
118
7.8
177
8.4
98
7.5
151
8.6
101
Campaign Activity
8.4
196
8.9
120
8.5
225
9.1
133
7.8
178
8.6
107
8.3
195
9.2
118
Feature Not Available
8.6
98
Feature Not Available
7.9
93
Agentic AI - Marketing Analytics
7.5
25
5.5
11
7.7
27
5.3
11
7.6
24
5.3
11
Categories
Categories
Shared Categories
CallRail and WhatConverts are categorized as Inbound Call Tracking, Conversation Intelligence, AI Sales Assistant, Attribution, Marketing Analytics, and Lead Capture
Unique Categories
CallRail is categorized as AI Voice Assistants, Online Form Builder, Outbound Call Tracking, Contact Center, and Live Chat
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WhatConverts
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Marketing and Advertising
68.7%
Construction
5.1%
Health, Wellness and Fitness
3.3%
Hospital & Health Care
2.2%
Consumer Services
2.2%
Other
18.5%
Alternatives
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Would it be possible, when integrating with Google Ads, to make 2 integrations? One for each form?
2 Comments
BD
The question you ask is not clear.
WC offers a good integration of Google Ads that is easy to configure.
WC sends calls and text messages as conversions...Read more
Is there any way to record the calls made by our marketing team?
2 Comments
BD
You could create a tracking number that points to your outside destination numbers and have your outbound callers dial the tracking number. But it would need...Read more
What is WhatConverts used for?
1 Comment
MC
WhatConverts is used by marketing agencies to track the result of their marketing. If you spend money on marketing and what to see what marketing converts to...Read more
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