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Compare CallMiner Eureka and CloudTalk 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User Per Year
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaCloudTalk
Star Rating
(1,630)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallMiner Eureka excels in transforming customer interactions into actionable insights, with users highlighting its ability to link conversations to underlying issues, making it a powerful tool for customer service professionals.
- Users say that CloudTalk stands out for its automation capabilities, particularly with features like the Smart Dialer and Power Dialer, which help streamline workflows and eliminate data silos, enhancing overall efficiency.
- According to verified reviews, CallMiner Eureka has a higher overall satisfaction score, reflecting its strong performance in quality assurance and analytics, although some users mention it can be complex to set up compared to its competitors.
- Reviewers mention that CloudTalk offers a smoother setup experience, with many appreciating its intuitive interface and flexibility, which allows for easy management of multiple accounts without hassle.
- Users highlight that CallMiner Eureka provides exceptional support, with a high quality of assistance reported, while CloudTalk users also appreciate its support but note it may not be as robust in comparison.
- G2 reviewers indicate that while both products meet user requirements effectively, CallMiner Eureka's advanced analytics features are particularly praised for their depth, whereas CloudTalk is recognized for its user-friendly design and ease of use.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableCloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CallMiner Eureka
No trial information availableCloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
175
8.7
1,398
Ease of Use
8.3
176
9.1
1,426
Ease of Setup
7.6
107
8.9
1,039
Ease of Admin
8.1
110
8.9
607
Quality of Support
9.0
171
8.8
1,267
Has the product been a good partner in doing business?
9.4
116
8.9
608
Product Direction (% positive)
9.7
175
8.8
1,360
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Automation
Not enough data
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
8.7
63
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
Agent Performance Management
8.8
60
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
Generative AI
8.3
19
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.1
79
8.5
85
9.0
76
8.2
93
9.1
81
Engagement
8.6
92
8.7
77
8.1
93
9.2
87
8.4
87
8.7
76
Performance
8.0
74
8.9
78
8.8
91
9.1
81
Generative AI
7.7
31
8.6
22
7.7
30
8.6
32
Channels
Not enough data
8.9
638
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Generative AI
Not enough data
7.6
280
Functions
Not enough data
8.5
571
|
Verified
Not enough data
8.4
573
|
Verified
Not enough data
8.6
562
|
Verified
Not enough data
8.2
510
Not enough data
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Administrative
Not enough data
8.5
581
|
Verified
Not enough data
8.8
587
|
Verified
Not enough data
8.7
621
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Generative AI
Not enough data
7.4
106
Workforce Management
Not enough data
8.8
230
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
8.2
36
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
8.9
228
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
89
Not enough data
7.4
89
Calling
Not enough data
9.0
466
Not enough data
8.1
398
Not enough data
8.5
425
Not enough data
8.8
442
Not enough data
8.2
101
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
402
Insights
Not enough data
8.4
416
Not enough data
8.4
406
Not enough data
8.3
383
Not enough data
7.1
345
Not enough data
7.5
350
Not enough data
7.9
94
Categories
Categories
Shared Categories
CallMiner Eureka and CloudTalk are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
CallMiner Eureka is categorized as Conversation Intelligence
CloudTalk is categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Computer Software
9.8%
Information Technology and Services
9.5%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
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