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Compare BirdSeed and LiveAgent 
At a Glance
Market Segments
Small-Business (70.0% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 agent / Per Month
BirdSeed
Star Rating
(10)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BirdSeedLiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BirdSeed. Users appreciate its comprehensive features, such as automated triggers that enhance real-time customer interactions, making it a preferred choice for businesses looking to improve their online support.
- Users say that LiveAgent's ability to unify various communication channels—like emails, calls, and social media—streamlines customer service processes. This integration is highlighted as a major advantage, allowing teams to respond to support requests efficiently within a single platform.
- Reviewers mention that BirdSeed offers a user-friendly experience, particularly for agencies needing flexibility in their communication tools. Its capability to combine multiple functionalities, such as chat, contact forms, and surveys into one widget, is praised for simplifying workflows and enhancing user engagement.
- According to verified reviews, LiveAgent's implementation process is noted for being quick and intuitive, which is a significant benefit for teams looking to get up and running without extensive delays. This contrasts with BirdSeed, which, while flexible, may not have the same level of support for rapid deployment.
- Users highlight that LiveAgent's quality of support is a strong point, with many reviewers noting high satisfaction with the assistance they receive. In comparison, BirdSeed's support is rated slightly lower, indicating that while it is adequate, there may be room for improvement in responsiveness and effectiveness.
- Reviewers appreciate BirdSeed's flexibility in adapting to different operational workflows, which is beneficial for users with specific needs. However, LiveAgent's broader feature set and higher overall satisfaction ratings suggest it may be a more robust solution for businesses seeking comprehensive customer support capabilities.
Pricing
Entry-Level Pricing
BirdSeed
No pricing availableLiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
BirdSeed
No trial information availableLiveAgent
Free Trial is available
Ratings
Meets Requirements
8.6
7
8.9
1,294
Ease of Use
9.5
7
8.9
1,299
Ease of Setup
Not enough data
8.7
862
Ease of Admin
Not enough data
8.9
845
Quality of Support
8.9
6
9.1
1,233
Has the product been a good partner in doing business?
Not enough data
9.1
821
Product Direction (% positive)
10.0
6
8.9
1,258
Features by Category
Ticket and Case Management
Not enough data
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Platform
Not enough data
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
Not enough data
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Internal Use
Not enough data
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BirdSeed and LiveAgent are categorized as Live Chat
Unique Categories
BirdSeed has no unique categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
BirdSeed
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.0%
Financial Services
20.0%
Media Production
10.0%
Leisure, Travel & Tourism
10.0%
Health, Wellness and Fitness
10.0%
Other
20.0%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
BirdSeed has no discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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