Compare Atera and N-able MSP Manager
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,123)4.6 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
N-able MSP Manager
Star Rating
(33)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP Manager
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, with many praising its intuitive interface and customizable dashboard. Users appreciate how easy it is to manage patching and tickets without a large team, highlighting the platform's ability to solve problems proactively.
- According to verified reviews, Atera's implementation process is notably quick and straightforward. Recent users have mentioned that the initial setup was extremely easy, allowing them to get started without significant hurdles, which contrasts with N-able MSP Manager's more complex setup experience.
- Users say that Atera's support quality is a standout feature, with many highlighting the responsive and helpful nature of the support team. In comparison, N-able MSP Manager has received mixed feedback regarding support, with some users feeling that it could be improved.
- Reviewers mention that Atera's pricing model is favorable for MSPs, as it counts by technician rather than by endpoint. This structure allows for more affordable growth, which is a significant advantage over N-able MSP Manager, where users have not highlighted similar flexibility.
- Users appreciate N-able MSP Manager's all-in-one approach, particularly its integration of client account management, billing, and service tickets. However, they also note that while it is accessible from various devices, it lacks the same level of user-friendliness and automation features that Atera offers.
- According to recent feedback, Atera's ticketing system is highly regarded, with users praising the ticket creation and response experience. In contrast, N-able MSP Manager's ticketing features are seen as less efficient, with some users expressing a desire for more streamlined processes.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableFree Trial
Atera
Free Trial is available
N-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.8
897
7.4
28
Ease of Use
9.2
999
7.9
28
Ease of Setup
9.2
851
7.3
23
Ease of Admin
9.0
595
7.7
21
Quality of Support
9.0
853
7.4
28
Has the product been a good partner in doing business?
9.2
587
8.2
21
Product Direction (% positive)
9.4
882
6.1
27
Features by Category
Ticket and Case Management
8.6
305
7.0
11
|
Verified
8.6
304
7.6
11
|
Verified
8.5
302
7.0
11
|
Verified
8.3
294
7.3
10
|
Verified
8.2
287
6.3
10
8.3
292
6.7
11
8.3
292
7.4
11
|
Verified
8.2
286
6.5
10
|
Verified
Generative AI
7.2
236
Not enough data
7.3
237
Not enough data
Agentic AI - Help Desk
8.2
31
Not enough data
8.4
31
Not enough data
8.4
31
Not enough data
Communication Channels
8.2
289
7.3
11
|
Verified
8.7
287
7.3
11
|
Verified
8.1
283
5.4
9
6.4
269
Feature Not Available
6.2
266
Feature Not Available
Platform
7.2
297
5.8
8
|
Verified
7.8
306
6.2
10
|
Verified
8.4
304
7.0
10
|
Verified
8.1
307
7.4
9
|
Verified
8.2
312
6.5
11
|
Verified
8.5
308
7.1
11
|
Verified
Administration
8.1
156
Not enough data
8.3
160
Not enough data
8.7
163
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
156
Not enough data
8.7
154
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.4
21
Not enough data
6.8
21
Not enough data
6.9
21
Not enough data
6.8
21
Not enough data
7.4
21
Not enough data
7.1
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
624
|
Verified
Not enough data
8.1
92
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
642
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
549
|
Verified
Not enough data
8.7
616
|
Verified
Not enough data
8.2
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
103
Not enough data
Service Management
9.1
618
|
Verified
Not enough data
8.8
89
Not enough data
8.7
120
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.0
96
Not enough data
7.4
78
Not enough data
7.9
83
Not enough data
7.6
77
Not enough data
7.8
78
Not enough data
7.6
82
Not enough data
7.4
78
Not enough data
Scope
7.0
32
Not enough data
7.9
34
Not enough data
Security
8.0
34
Not enough data
7.3
32
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.9
29
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
8.0
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
Functionality
8.9
284
Not enough data
8.9
290
Not enough data
8.2
273
Not enough data
8.6
264
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
38
Not enough data
8.9
35
Not enough data
Management
8.4
260
Not enough data
8.4
262
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
35
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
35
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
29
Not enough data
7.6
28
Not enough data
7.6
29
Not enough data
7.3
28
Not enough data
7.5
29
Not enough data
7.4
29
Not enough data
7.6
29
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
8.0
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.4
9
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.7
10
Not enough data
9.6
9
Not enough data
Administration
8.7
441
Not enough data
8.4
438
Not enough data
7.3
383
Not enough data
8.9
443
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
389
Not enough data
Device Support
7.4
391
Not enough data
8.2
397
Not enough data
8.2
393
Not enough data
Performance
8.2
426
Not enough data
Generative AI
7.2
282
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
211
8.0
14
8.5
214
7.9
14
8.8
207
8.5
14
8.2
212
6.5
13
8.1
204
7.1
11
Reporting
8.6
213
7.3
15
8.4
209
7.7
15
7.8
202
7.4
11
Access & Usability
7.4
209
7.2
12
8.5
205
7.1
15
8.0
202
8.1
9
8.3
198
7.7
11
Agentic AI - Service Desk
8.4
26
Not enough data
8.1
26
Not enough data
8.1
25
Not enough data
8.0
25
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
77
Not enough data
Platform
7.8
78
Not enough data
8.8
82
Not enough data
8.1
77
Not enough data
8.3
82
Not enough data
8.5
81
Not enough data
Security
8.3
81
Not enough data
8.9
84
Not enough data
7.4
79
Not enough data
8.2
80
Not enough data
8.1
77
Not enough data
Agentic AI - Enterprise IT Management
8.5
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and N-able MSP Manager are categorized as Service Desk and Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
N-able MSP Manager has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.1%
Manufacturing
3.5%
Consumer Services
3.5%
Telecommunications
3.0%
Other
47.9%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
N-able MSP Manager has no discussions with answers
