Compare Atera and Helpdesk 365 
At a Glance
Market Segments
Small-Business (60.7% of reviews)
Mid-Market (76.7% of reviews)
Entry-Level Pricing
Free Trial
Starting at $11.99
Atera
Star Rating
(1,068)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansHelpdesk 365
Star Rating
(202)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, particularly with its intuitive interface and easy setup process. Users appreciate the ability to manage patching and tickets efficiently without a large team, highlighting that the learning curve is reasonable.
- Users say Helpdesk 365 shines in its customization capabilities, allowing for extensive configuration options. Reviewers mention that the platform simplifies IT ticketing with an intuitive interface and automated workflows, enhancing communication between teams and reducing resolution times.
- According to verified reviews, Atera has a significantly higher G2 Score, indicating overall user satisfaction. Users commend its licensing structure, which counts by technician rather than endpoint, making it a cost-effective choice for growing businesses.
- Reviewers mention that Helpdesk 365 provides a strong focus on team collaboration, with features that enhance communication and streamline ticket management. Users appreciate the detailed analytics that support better decision-making, which is crucial for mid-market companies.
- G2 reviewers highlight Atera's robust support quality, with many users noting the helpfulness of the support team. This is contrasted with Helpdesk 365, where users have reported a slightly lower satisfaction with support, indicating room for improvement in this area.
- Users report that while Atera has a broader appeal to small businesses, Helpdesk 365 is tailored more towards mid-market needs, which may limit its flexibility for smaller organizations. However, Helpdesk 365's strong focus on ticket response and workflow management is a notable advantage for teams looking for efficiency.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Free Trial
Atera
Free Trial is available
Helpdesk 365
Free Trial is available
Ratings
Meets Requirements
8.8
874
9.2
62
Ease of Use
9.2
951
9.4
197
Ease of Setup
9.1
803
9.2
119
Ease of Admin
9.0
595
8.7
30
Quality of Support
9.0
830
9.7
61
Has the product been a good partner in doing business?
9.2
587
9.3
29
Product Direction (% positive)
9.4
861
9.8
60
Features by Category
Ticket and Case Management
8.6
301
9.2
10
8.6
300
8.8
10
8.5
299
9.3
9
8.3
290
9.1
9
8.2
283
9.4
8
8.3
289
8.8
10
8.2
290
9.3
9
8.1
284
8.3
7
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
9.0
8
8.7
285
9.0
10
8.1
280
7.2
9
6.4
267
7.1
8
6.2
264
6.9
7
Platform
7.2
294
8.7
9
7.8
304
9.1
9
8.4
302
9.7
10
8.0
305
8.3
9
8.2
309
8.7
9
8.5
304
8.3
9
Administration
8.1
156
9.2
6
8.3
159
7.8
6
8.7
162
8.9
6
Service Desk
8.6
158
9.4
6
8.3
156
9.4
6
8.4
155
8.6
6
Management
8.6
154
8.1
6
8.8
153
8.3
6
8.7
151
8.1
6
8.4
151
7.5
6
8.1
146
7.2
6
Functionality
8.4
156
8.9
6
8.5
151
8.1
6
8.9
155
7.2
6
8.7
153
7.8
6
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
Not enough data
8.3
80
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
615
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.6
597
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
600
|
Verified
Not enough data
8.7
86
Not enough data
8.6
109
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
8.9
32
8.5
212
9.3
32
8.8
205
9.2
32
8.2
210
8.8
30
8.1
202
9.0
30
Reporting
8.6
211
8.9
31
8.4
207
8.6
30
7.8
200
8.3
30
Access & Usability
7.4
207
8.2
30
8.5
203
9.0
33
8.0
200
9.1
30
8.3
196
8.7
29
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Helpdesk 365 are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
Helpdesk 365 is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Hospital & Health Care
3.1%
Telecommunications
3.1%
Other
47.7%
Insurance
11.9%
Computer & Network Security
8.5%
Information Technology and Services
7.5%
Computer Software
5.0%
Non-Profit Organization Management
4.0%
Other
63.2%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
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