1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Helpdesk 365 Discussions](https://www.g2.com/products/helpdesk-365/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1be0eca91210e9a7606b4bceea990275/helpdesk-365.png "Product Avatar Image") ![Reward for good Helpdesk 365 reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/28154/medal.svg "Reward for good Helpdesk 365 reviews") ](/products/helpdesk-365/reviews) [ Helpdesk 365 ](/products/helpdesk-365/reviews) (218)4.7/5 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. Show More * * * ### 83.0 Nps Score Already have Helpdesk 365? ### All Helpdesk 365 Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is HR365 - Helpdesk used for? ](/discussions/what-is-hr365-helpdesk-used-for) What is HR365 - Helpdesk used for? 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Answer a few questions to help the Helpdesk 365 community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhelpdesk-365%2Fdiscuss%3Fsmall_ask%3Dhelpdesk-365) No ## Top Contributors in Helpdesk 365 1 DK Loading... ### [Dharm K.](https://www.g2.com/users/63afbf63-ac8c-4b64-a470-2caa06e813df "Dharm K.") 1 pt