Top 10 Helpdesk 365 Alternatives & Competitors

(180)4.7 out of 5

Explore the best alternatives to Helpdesk 365 for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking powerful, popular software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to Helpdesk 365 include customer service and response time. The best overall Helpdesk 365 alternative is Zendesk for Customer Service - AC. Other similar apps like Helpdesk 365 are Jira Service Management, Freshdesk, ServiceNow IT Service Management, and Zoho Desk. Helpdesk 365 alternatives can be found in Service Desk Software but may also be in Help Desk Software or IT Service Management Tools.

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Best Paid & Free Alternatives to Helpdesk 365

Zendesk for Customer Service - AC
Jira Service Management
Freshdesk
ServiceNow IT Service Management
Zoho Desk
Freshservice
Atera
Autotask

Top 10 Alternatives to Helpdesk 365 Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Helpdesk 365 stacks up to the competition, check reviews from current & previous users in industries like Insurance, Computer Software, and Manufacturing, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Helpdesk 365, Zendesk for Customer Service - AC is:

Slower to reach roi

Categories in common with Helpdesk 365:

Help Desk

Customer Self-Service