Top 10 Helpdesk 365 Alternatives & Competitors

Top 10 Alternatives to Helpdesk 365 Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,834)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Helpdesk 365, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with Helpdesk 365:
Help Desk
Customer Self-Service

Jira Service Management
By Atlassian
4.3/5
(975)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Helpdesk 365, Jira Service Management is:
Slower to reach roi
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Freshservice
By Freshworks
4.6/5
(1,331)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Helpdesk 365, Freshservice is:
Slower to reach roi
Easier to admin
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk
Help Desk
Customer Self-Service

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Zoho Desk
By Zoho
4.4/5
(7,560)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Helpdesk 365, Zoho Desk is:
Slower to reach roi
Categories in common with Helpdesk 365:
Help Desk
Customer Self-Service

ServiceNow IT Service Management
By ServiceNow
4.5/5
(1,846)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to Helpdesk 365, ServiceNow IT Service Management is:
Slower to reach roi
More expensive
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk

Atera
By Atera
4.6/5
(1,121)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Helpdesk 365, Atera is:
Slower to reach roi
Easier to admin
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Autotask
By Kaseya
4.3/5
(565)
Product Description
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
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Reviewers say compared to Helpdesk 365, Autotask is:
Slower to reach roi
More expensive
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(775)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to Helpdesk 365, SolarWinds Service Desk is:
Slower to reach roi
Easier to admin
Categories in common with Helpdesk 365:
IT Service Management (ITSM) Tools
Service Desk

LiveAgent
By QualityUnit
4.5/5
(1,537)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Helpdesk 365, LiveAgent is:
Slower to reach roi
Easier to admin
Categories in common with Helpdesk 365:
Help Desk
Customer Self-Service