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Atera
Atera
(991)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Autotask
Autotask
(520)
4.3 out of 5
Autotask
By Kaseya
Get a quote
Optimized for quick response
At a Glance
Atera
Atera
Star Rating
(991)4.6 out of 5
Market Segments
Small-Business (61.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Autotask
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Autotask
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Autotask excels in managing ticket workflows, with users praising its ability to prioritize and assign tickets effectively. This feature enhances operational efficiency, making it a strong choice for teams that rely heavily on help desk management.
  • Users say Atera stands out for its user-friendly interface and quick implementation process. Reviewers appreciate the straightforward setup, which allows teams to start using the software with minimal hassle, making it ideal for small businesses looking for a rapid deployment.
  • According to verified reviews, Autotask's analytics and reporting capabilities are highly regarded, with users finding them helpful for tracking performance and making informed decisions. This feature is particularly beneficial for organizations that need to analyze their service desk operations closely.
  • Reviewers mention that Atera provides valuable visibility into device health, with automated monitoring thresholds that help proactively address potential outages. This proactive approach is a significant advantage for IT teams focused on maintaining system reliability.
  • G2 reviewers highlight that while Autotask has a solid ticketing system, it may not be as intuitive as Atera's overall user experience. Users have noted that Atera's AI filtering feature effectively reduces noise from repetitive alerts, which can streamline operations and improve response times.
  • Users report that Autotask's support quality is commendable, but Atera's support is often described as more responsive and helpful. This difference can be crucial for teams that require timely assistance to resolve issues quickly and maintain productivity.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Autotask
No pricing available
Free Trial
Atera
Free Trial is available
Autotask
No trial information available
Ratings
Meets Requirements
8.8
846
8.5
447
Ease of Use
9.2
893
8.0
479
Ease of Setup
9.1
746
7.5
367
Ease of Admin
9.0
583
7.7
265
Quality of Support
9.0
804
8.2
416
Has the product been a good partner in doing business?
9.2
576
8.4
257
Product Direction (% positive)
9.4
833
8.5
445
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
330
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
170
7.5
188
Administration
8.1
156
8.0
178
8.4
158
8.0
180
8.7
161
8.1
182
Service Desk
8.6
158
9.1
185
8.3
156
8.5
182
8.4
155
8.4
182
Management
8.6
153
8.2
180
8.9
152
8.3
181
8.7
150
8.4
178
8.4
149
8.0
176
8.1
145
7.5
172
Functionality
8.4
155
9.2
180
8.5
151
8.4
177
8.9
153
8.6
180
8.7
152
8.3
178
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
5.6
11
6.7
21
5.8
11
7.0
21
6.2
11
6.8
21
5.9
11
7.2
21
6.1
11
7.0
21
5.3
10
7.3
20
6.2
11
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
631
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
590
|
Verified
Not enough data
8.4
76
Not enough data
8.1
71
Not enough data
Monitoring and Management
9.1
589
|
Verified
Not enough data
8.3
543
|
Verified
Not enough data
8.3
541
|
Verified
Not enough data
8.6
582
|
Verified
Not enough data
8.3
75
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
85
Not enough data
Service Management
9.1
582
|
Verified
Not enough data
8.7
78
Not enough data
8.6
93
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
81
Not enough data
7.6
77
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
76
Not enough data
7.5
78
Not enough data
7.4
77
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
10
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Professional Services AutomationHide 35 FeaturesShow 35 Features
Not enough data
6.8
186
Customer Management
Not enough data
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Project Management
Not enough data
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Accounting
Not enough data
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Portfolio Management
Not enough data
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Analytics
Not enough data
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Administration
Not enough data
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Platform
Not enough data
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Generative AI
Not enough data
5.8
88
Not enough data
6.1
88
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Agentic AI - Professional Services Automation
Not enough data
5.6
32
Not enough data
5.6
32
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
13
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
6.7
239
Incident Management
8.4
210
8.1
237
8.5
212
8.4
236
8.8
206
8.4
235
8.2
211
7.0
230
8.1
203
7.3
231
Reporting
8.6
210
8.7
234
8.4
207
8.8
234
7.8
201
7.4
228
Access & Usability
7.4
207
6.1
230
8.5
204
7.9
230
8.0
201
7.2
225
8.3
197
7.6
223
Agentic AI - Service Desk
8.5
26
5.6
14
8.1
26
5.6
14
8.0
25
5.2
14
8.1
25
4.8
14
8.1
26
4.4
13
7.7
26
4.5
13
8.1
26
5.1
14
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Autotask
Autotask
Atera and Autotask are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Atera
Autotask
Autotask is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.5%
Mid-Market(51-1000 emp.)
34.4%
Enterprise(> 1000 emp.)
4.1%
Autotask
Autotask
Small-Business(50 or fewer emp.)
68.6%
Mid-Market(51-1000 emp.)
27.8%
Enterprise(> 1000 emp.)
3.6%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.8%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Telecommunications
3.0%
Other
47.0%
Autotask
Autotask
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
SuperOps
SuperOps
Add SuperOps
TeamViewer
TeamViewer
Add TeamViewer
Action1
Action1
Add Action1
Autotask
Autotask Alternatives
ConnectWise PSA
ConnectWise PSA
Add ConnectWise PSA
Freshservice
Freshservice
Add Freshservice
ServiceNow IT Service Management
ServiceNow IT Service Management
Add ServiceNow IT Service Management
Certinia PS Cloud
Certinia PS Cloud
Add Certinia PS Cloud
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Autotask
Autotask Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
Umair A.
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Monty the Mongoose crying
Autotask has no more discussions with answers
See all discussions
Ask Atera a QuestionContact Atera
Ask Autotask a QuestionContact Autotask

Spotlight Categories

Add Product
Atera
Atera
Optimized for quick response
Autotask
Autotask
Get a quote
Optimized for quick response