Compare Atera and Autotask 
Featured Products
At a Glance
Market Segments
Small-Business (60.7% of reviews)
Small-Business (69.3% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,069)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansAutotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in ease of use, with many users appreciating its intuitive interface and straightforward setup process. One user highlighted how the platform allows them to manage patching and tickets efficiently without a large team, making it a great choice for smaller operations.
- Users say that Autotask offers robust ticket management features, particularly its Smart Ticket Summary and Smart Resolution Summary, which help streamline workflows by summarizing ticket histories and actions taken. This capability is praised for enhancing productivity, especially in environments with high ticket volumes.
- Reviewers mention that Atera's licensing structure is particularly beneficial for managed service providers (MSPs), as it counts by technician rather than by endpoint. This flexibility allows businesses to scale affordably, a feature that many users find appealing as they grow their operations.
- According to verified reviews, Autotask is recognized for its strong ticketing system, receiving high marks for its ability to track assets and provide detailed histories. Users appreciate the comprehensive nature of the platform, which supports various billing criteria and expense tracking.
- G2 reviewers highlight that Atera's customer support is a standout feature, with many users noting the quality and responsiveness of assistance. This has contributed to a positive overall experience, especially for those who may need help navigating the platform's features.
- Users report that while Autotask has a solid feature set, it sometimes faces challenges in ease of setup compared to Atera. Some users have mentioned that the initial configuration can be more complex, which may require additional time and resources to fully implement.
Pricing
Entry-Level Pricing
Autotask
No pricing availableFree Trial
Atera
Free Trial is available
Autotask
No trial information availableRatings
Meets Requirements
8.8
874
8.5
464
Ease of Use
9.2
951
7.9
496
Ease of Setup
9.1
803
7.4
383
Ease of Admin
9.0
595
7.6
280
Quality of Support
9.0
830
8.2
431
Has the product been a good partner in doing business?
9.2
587
8.4
271
Product Direction (% positive)
9.4
861
8.4
462
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Administration
8.1
156
8.0
179
8.3
159
8.0
181
8.7
162
8.1
183
Service Desk
8.6
158
9.1
186
8.3
156
8.4
183
8.4
155
8.4
184
Management
8.6
154
8.2
181
8.8
153
8.3
182
8.7
151
8.4
179
8.4
151
7.9
177
8.1
146
7.5
172
Functionality
8.4
156
9.2
181
8.5
151
8.3
178
8.9
155
8.5
181
8.7
153
8.3
179
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
5.1
12
6.7
21
5.3
12
7.0
21
6.1
12
6.8
21
5.9
11
7.2
21
6.1
11
7.0
21
5.3
10
7.3
20
6.2
11
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
Not enough data
8.3
80
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
615
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.6
597
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
600
|
Verified
Not enough data
8.7
86
Not enough data
8.6
109
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Customer Management
Not enough data
8.0
181
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
174
|
Verified
Not enough data
7.2
181
|
Verified
Project Management
Not enough data
6.9
180
Not enough data
7.0
179
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Accounting
Not enough data
7.2
173
Not enough data
7.3
175
|
Verified
Not enough data
6.4
166
Not enough data
6.8
171
Not enough data
6.5
168
|
Verified
Portfolio Management
Not enough data
6.8
167
Not enough data
6.8
166
Not enough data
6.6
164
Not enough data
6.6
163
Analytics
Not enough data
6.7
166
|
Verified
Not enough data
7.4
175
|
Verified
Not enough data
7.4
167
|
Verified
Administration
Not enough data
7.8
184
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.0
173
|
Verified
Platform
Not enough data
8.3
174
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Generative AI
Not enough data
5.8
89
Not enough data
6.1
88
Artificial Intelligence - Professional Services Automation
Not enough data
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Agentic AI - Professional Services Automation
Not enough data
5.5
33
Not enough data
5.5
33
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
8.1
237
8.5
212
8.4
236
8.8
205
8.4
235
8.2
210
7.0
230
8.1
202
7.3
231
Reporting
8.6
211
8.7
234
8.4
207
8.8
234
7.8
200
7.4
227
Access & Usability
7.4
207
6.1
230
8.5
203
7.9
230
8.0
200
7.2
225
8.3
196
7.5
225
Agentic AI - Service Desk
8.4
25
5.6
14
8.0
25
5.6
14
8.0
24
5.2
14
8.1
24
4.4
15
8.1
25
4.0
14
7.6
25
4.5
13
8.0
25
5.1
14
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Autotask are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Help Desk, and Autonomous Endpoint Management (AEM)
Autotask is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Hospital & Health Care
3.1%
Telecommunications
3.1%
Other
47.7%
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
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