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Compare Aircall and PhoneBurner 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial Per Month
Aircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansPhoneBurner
Star Rating
(274)4.7 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in customer support, with users highlighting the quick response times and dedicated assistance from the support team. Many users appreciate the personalized approach, noting that support staff are readily available to help with any issues.
- Users say that Aircall offers a highly user-friendly interface, making it easy to navigate and use for daily tasks. Reviewers mention that the platform is integral to their customer service operations, allowing for seamless communication with partners and colleagues.
- According to verified reviews, PhoneBurner stands out for its ease of implementation, with many users finding it simple to integrate into their workflows. The onboarding process is praised for being intuitive, helping users become comfortable with the software quickly.
- Reviewers mention that while Aircall has a solid feature set, some users feel it lacks the advanced automation capabilities that PhoneBurner offers. Users appreciate PhoneBurner's automation features, which help streamline their calling processes and improve efficiency.
- G2 reviewers highlight that PhoneBurner has a strong focus on small businesses, with a significant portion of its user base coming from this segment. This focus allows PhoneBurner to tailor its features and support to meet the specific needs of smaller organizations.
- Users report that while Aircall has a good overall experience, it sometimes struggles with call quality compared to PhoneBurner. Reviewers have noted that PhoneBurner provides reliable connections, which is crucial for maintaining effective communication.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
Aircall
Free Trial is available
PhoneBurner
Free Trial is available
Ratings
Meets Requirements
8.8
1,215
9.4
233
Ease of Use
9.2
1,228
9.3
236
Ease of Setup
8.9
702
9.1
132
Ease of Admin
8.7
449
9.1
88
Quality of Support
8.6
1,125
9.6
235
Has the product been a good partner in doing business?
8.2
437
9.6
85
Product Direction (% positive)
8.8
1,177
9.4
222
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.3
161
|
Verified
Not enough data
9.3
145
|
Verified
Not enough data
7.1
7
Agent Tools
Not enough data
8.2
92
Not enough data
8.9
136
|
Verified
Not enough data
9.3
138
|
Verified
Automation
Not enough data
Feature Not Available
Not enough data
8.2
97
|
Verified
Not enough data
8.9
119
Agentic AI - Auto Dialer
Not enough data
7.5
8
Not enough data
9.1
9
AI Capabilities - Auto Dialer
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
6.7
6
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
587
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
368
Not enough data
7.9
440
|
Verified
Not enough data
Generative AI
7.8
236
Not enough data
Functions
8.8
566
|
Verified
Not enough data
8.7
549
|
Verified
Not enough data
8.8
536
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
473
|
Verified
Not enough data
8.9
494
|
Verified
Not enough data
8.8
516
|
Verified
Not enough data
8.8
473
|
Verified
Not enough data
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
561
|
Verified
Not enough data
8.9
564
|
Verified
Not enough data
8.8
586
|
Verified
Not enough data
9.1
511
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Platform Basics - VoIP Providers
8.9
19
Not enough data
8.9
19
Not enough data
8.6
18
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
350
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Not enough data
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Advanced Features
8.1
268
Not enough data
Feature Not Available
Not enough data
8.8
303
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
7.5
48
8.9
6
7.8
47
8.9
6
Calling
9.3
450
9.1
115
8.7
403
8.8
103
9.2
444
9.2
116
9.2
452
9.4
95
8.4
48
10.0
7
Contacts
8.9
437
9.4
128
8.7
417
9.1
119
Feature Not Available
9.2
119
Insights
8.6
434
9.4
131
8.7
420
9.5
132
Feature Not Available
9.6
131
7.7
365
9.1
123
Feature Not Available
9.1
124
7.7
48
8.6
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and PhoneBurner are categorized as Outbound Call Tracking and Auto Dialer
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
PhoneBurner is categorized as Email Tracking and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Financial Services
16.1%
Insurance
15.0%
Real Estate
10.1%
Marketing and Advertising
7.9%
Information Technology and Services
6.4%
Other
44.6%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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