Compare Aircall and Dialpad Support 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$15.00 1 Organizer Month
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and ease of setup. Users appreciate features like the transcript function, which allows them to quickly find information without listening to entire calls, making it a favorite for customer support tasks.
- Users say that Dialpad Support offers strong real-time visibility through its live dashboards, which help teams monitor availability and customer wait times. This feature is particularly beneficial for identifying bottlenecks, enhancing overall efficiency in customer service operations.
- Reviewers mention that Aircall's analytics dashboard is a standout feature, enabling managers to track team performance and productivity effectively. This capability is highlighted by users who find it essential for maintaining quality assurance and optimizing call handling.
- According to verified reviews, Dialpad Support provides a more budget-friendly entry point with its lower pricing, making it an attractive option for smaller businesses. Users appreciate the affordability while still receiving essential features like AI-driven transcripts for clarity in conversations.
- G2 reviewers highlight that Aircall's call recording feature is top-notch, receiving perfect scores from users. This functionality is crucial for training and quality assurance, as it allows teams to review calls and improve their service delivery.
- Users report that while Dialpad Support has a solid quality of support, Aircall's overall satisfaction ratings are higher, indicating a more favorable experience for users. Many Aircall users express that the platform feels like a true partner in their business operations, enhancing their customer support capabilities.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
Aircall
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.8
1,242
8.9
449
Ease of Use
9.2
1,256
8.9
526
Ease of Setup
8.9
731
8.9
248
Ease of Admin
8.7
453
8.8
200
Quality of Support
8.6
1,152
8.8
420
Has the product been a good partner in doing business?
8.2
441
9.0
197
Product Direction (% positive)
8.9
1,202
9.0
425
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
46
Not enough data
8.7
47
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.7
17
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
81
9.7
5
8.2
92
Not enough data
Not enough data
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
611
|
Verified
8.8
154
Feature Not Available
8.3
114
Feature Not Available
Feature Not Available
8.1
370
8.4
130
7.9
441
|
Verified
Feature Not Available
Generative AI
7.8
237
8.3
36
Functions
8.8
570
|
Verified
8.9
128
8.7
554
|
Verified
8.6
134
8.8
537
|
Verified
8.4
130
Feature Not Available
8.1
139
8.8
475
|
Verified
8.5
108
8.9
495
|
Verified
8.6
120
8.8
517
|
Verified
8.5
128
8.8
479
|
Verified
8.6
122
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
8.0
5
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
8.6
135
8.9
566
|
Verified
8.7
123
8.8
594
|
Verified
8.5
136
9.1
516
|
Verified
8.7
141
Feature Not Available
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
8.3
189
8.0
40
8.7
212
8.8
47
8.8
209
8.6
53
9.0
216
8.7
59
9.0
221
8.9
57
8.8
206
8.5
42
8.9
205
8.7
51
Generative AI
7.5
116
8.5
19
Workforce Management
9.0
209
8.9
61
8.9
206
8.7
57
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
9.0
64
9.0
220
8.4
60
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
355
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
228
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Not enough data
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
9.4
91
8.7
404
8.7
74
9.2
444
9.0
83
9.2
452
8.9
86
8.4
49
Not enough data
Contacts
8.9
437
8.6
81
8.7
417
8.6
80
Feature Not Available
8.4
72
Insights
8.6
434
8.3
80
8.6
421
8.7
85
Feature Not Available
8.5
78
7.7
365
7.0
31
Feature Not Available
6.9
31
7.7
51
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
Aircall and Dialpad Support are categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Unique Categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
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