Introducing G2.ai, the future of software buying.Try now
Compare Aircall and Dialpad Support 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Leaptree Optimize
Visit Website
At a Glance
Market Segments
Small-Business (55.0% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$15.00 1 Organizer Month
Aircall
Star Rating
(1,472)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Aircall and Dialpad Support excel in ease of use, each scoring 9.1, making them user-friendly options for teams. However, Aircall shines with its intuitive interface that many users find particularly easy to navigate.
- Reviewers mention that while both platforms offer solid call recording features, Aircall has a slight edge with a score of 9.3 compared to Dialpad's 9.4. Users appreciate Aircall's seamless integration of call recording into their workflow, making it easy to access and review calls.
- G2 users highlight that Aircall's call routing capabilities score 9.0, outperforming Dialpad's 8.7. Reviewers appreciate Aircall's advanced call routing options, which allow for more customized and efficient call handling.
- Users on G2 report that Dialpad Support excels in quality of support, scoring 8.9 compared to Aircall's 8.5. Many users mention that Dialpad's customer service is responsive and helpful, which is crucial for businesses needing quick resolutions.
- Reviewers say that Aircall's voice quality is rated at 9.2, while Dialpad's is slightly lower at 8.8. Users frequently mention that Aircall provides clearer call quality, which is essential for effective communication.
- Users report that both platforms have similar pricing structures, but Aircall's entry-level price of $30 per user per month is significantly higher than Dialpad's $15. This price difference is a critical factor for small businesses looking for cost-effective solutions.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
Aircall
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.7
1,195
8.9
441
Ease of Use
9.2
1,207
9.1
450
Ease of Setup
8.9
681
9.0
238
Ease of Admin
8.6
443
8.8
196
Quality of Support
8.5
1,106
8.9
412
Has the product been a good partner in doing business?
8.2
432
9.1
193
Product Direction (% positive)
8.8
1,157
9.0
416
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
45
Not enough data
8.7
46
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.6
16
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Agent Performance Management
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
8.8
150
Feature Not Available
8.3
114
Feature Not Available
Feature Not Available
8.0
363
8.4
130
7.9
436
|
Verified
Feature Not Available
Generative AI
7.8
231
8.3
36
Functions
8.8
562
|
Verified
8.9
127
8.7
545
|
Verified
8.6
132
8.8
530
|
Verified
8.4
129
Feature Not Available
8.1
139
8.7
468
|
Verified
8.5
108
8.9
488
|
Verified
8.6
120
8.8
512
|
Verified
8.5
128
8.8
468
|
Verified
8.6
122
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
93
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
555
|
Verified
8.5
134
8.9
560
|
Verified
8.7
122
8.8
580
|
Verified
8.5
135
9.1
506
|
Verified
8.7
140
Feature Not Available
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
8.3
188
8.0
40
8.7
211
8.8
47
8.8
208
8.6
53
9.0
215
8.7
59
9.0
220
8.9
57
8.8
205
8.5
42
8.9
204
8.7
51
Generative AI
7.5
114
8.5
19
Workforce Management
9.0
208
8.9
61
8.9
205
8.7
57
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
9.0
64
8.9
219
8.4
60
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
348
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
226
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
9.4
90
8.7
402
8.7
73
9.2
442
9.0
83
9.2
450
8.9
86
8.4
47
Not enough data
Contacts
8.9
436
8.6
81
8.7
415
8.6
79
Feature Not Available
8.4
72
Insights
8.6
432
8.3
80
8.7
419
8.7
85
Feature Not Available
8.5
78
7.7
364
7.0
31
Feature Not Available
6.9
31
7.6
47
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
Aircall and Dialpad Support are categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Unique Categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
