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Compare Air360 and Glassbox 
Featured Products
At a Glance
Market Segments
Small-Business (64.3% of reviews)
Enterprise (78.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Air360
Star Rating
(15)4.7 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Air360Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in providing a comprehensive view of user behavior, with features like real-time session replay that allow users to quickly identify areas for improvement. This capability is highlighted by users who appreciate how it captures every digital interaction automatically, making data analysis straightforward.
- Users say that Air360 is particularly effective for uncovering hidden user behaviors, which helps businesses identify where users may be getting stuck. Reviewers have noted that its user-friendly interface makes it easy to spot areas for improvement, contributing to enhanced conversion rates.
- According to verified reviews, Glassbox stands out for its high satisfaction ratings, with users praising its ease of setup and administration. Many find the onboarding process intuitive, which allows teams to start leveraging insights quickly without extensive training.
- Reviewers mention that while Air360 has a strong focus on conversion tracking, it has fewer recent reviews compared to Glassbox, which may indicate a smaller user base or less frequent updates. This could affect the reliability of user experiences shared in the community.
- G2 reviewers highlight that Glassbox's robust analytics capabilities, such as detailed reporting and custom dashboards, are significant advantages for enterprise users. The ability to create analytical reports based on session replies is particularly valued, as it provides actionable insights for improving user experience.
- Users note that while Air360 is effective for small businesses looking to boost sales, its overall market presence is less established than Glassbox's, which is favored by a larger enterprise segment. This difference may influence the level of support and resources available to users of each platform.
Pricing
Entry-Level Pricing
Air360
No pricing availableGlassbox
No pricing availableFree Trial
Air360
No trial information availableGlassbox
Free Trial is available
Ratings
Meets Requirements
9.5
7
9.8
736
Ease of Use
9.6
8
9.7
738
Ease of Setup
8.3
5
9.8
473
Ease of Admin
Not enough data
9.8
343
Quality of Support
9.6
8
9.8
735
Has the product been a good partner in doing business?
Not enough data
9.9
347
Product Direction (% positive)
10.0
8
9.9
727
Features by Category
Metrics
9.3
7
9.9
572
9.0
7
9.9
566
9.0
7
9.9
560
9.5
7
9.9
564
9.7
6
9.9
559
9.3
7
9.9
545
9.0
7
9.9
541
9.3
7
9.9
546
9.5
7
9.9
541
Reporting
9.5
7
9.9
554
8.9
6
9.9
540
9.3
7
9.8
532
8.8
7
9.9
532
9.3
7
9.9
528
9.3
7
9.9
520
9.5
7
9.9
532
Other
9.5
7
9.9
522
Feature Not Available
9.9
505
8.9
6
9.9
503
9.2
6
9.9
497
9.5
7
9.9
490
Feature Not Available
9.8
486
Not enough data
9.9
488
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Administration
8.9
6
9.9
516
8.6
6
9.9
492
9.0
7
9.9
530
Feature Not Available
9.8
518
User Identification
Not enough data
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Tracking & Reporting
Not enough data
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
User Behavior
Not enough data
9.8
518
|
Verified
Not enough data
9.8
514
|
Verified
Not enough data
9.8
515
|
Verified
A/B Testing
Not enough data
9.8
501
|
Verified
Not enough data
9.8
506
Not enough data
9.8
526
|
Verified
Not enough data
9.9
494
|
Verified
Visitor Information
Not enough data
9.8
540
|
Verified
Not enough data
9.8
561
|
Verified
Agentic AI - Session Replay
Not enough data
8.5
11
Product Analytics
Not enough data
10.0
449
Not enough data
9.9
449
Not enough data
9.9
450
Not enough data
10.0
452
Not enough data
9.9
457
Not enough data
10.0
451
Not enough data
9.9
468
Not enough data
10.0
445
Agentic AI - Product Analytics
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Analytics
9.7
6
10.0
294
9.7
6
10.0
297
9.4
6
10.0
293
9.4
6
10.0
297
9.7
5
10.0
295
Feature Not Available
10.0
311
Administration
8.3
5
10.0
307
Not enough data
10.0
290
9.0
5
10.0
290
Generative AI
Feature Not Available
10.0
58
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Performance
Not enough data
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Platform Basics
Not enough data
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Agentic AI - Customer Journey Mapping
Not enough data
9.0
7
Platform Basics
Not enough data
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Platform Data
Not enough data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Platform Additional Functionality
Not enough data
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Reporting
Not enough data
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Variation Testing
Not enough data
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Reporting
Not enough data
10.0
459
Not enough data
10.0
456
Personalization
Not enough data
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Administration
Not enough data
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Categories
Categories
Shared Categories
Air360 and Glassbox are categorized as Session Replay, E-Commerce Analytics, Digital Analytics, Customer Journey Analytics, Customer Journey Mapping, and Mobile App Analytics
Unique Categories
Air360 has no unique categories
Reviews
Reviewers' Company Size
Air360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
28.6%
Leisure, Travel & Tourism
14.3%
Education Management
14.3%
Consumer Electronics
14.3%
Financial Services
7.1%
Other
21.4%
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Discussions
Easy
2 Comments
AS
With a lot of competitors and innovations in the field, Business growth and duration to grow are quite difficult without a helping tool. Air360 helps a lot...Read more
Air360 has no more discussions with answers
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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