Compare Salesforce Service Cloud Software and UJET 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Contact Vendor
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,246)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansUJET
Star Rating
(1,128)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to UJET. Users appreciate its powerful AI capabilities that enhance real-time context, allowing agents to resolve issues more efficiently.
- Users say that Agentforce Service is particularly praised for its ease of use and configurability. Many find the initial setup process seamless, which is a crucial factor for teams looking to implement a robust customer service solution quickly.
- Reviewers mention that UJET shines in its versatility and integration capabilities, particularly with third-party tools and CRMs. This flexibility is highlighted by users who value its ability to streamline workflows across various communication channels, including IVR and SMS.
- According to verified reviews, UJET users appreciate its user-friendly interface, which enhances call interactions and reduces workload. This focus on usability makes it a strong contender for teams prioritizing ease of daily operations.
- G2 reviewers note that while UJET has a higher star rating, the overall volume of reviews for Agentforce Service indicates a more established user base, providing a broader perspective on its performance and reliability in diverse business environments.
- Users highlight that Agentforce Service's ability to automate routine tasks and integrate seamlessly with Salesforce data is a game-changer for many organizations, making it a preferred choice for those already invested in the Salesforce ecosystem.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.6
2,809
9.5
935
Ease of Use
8.4
5,398
9.7
936
Ease of Setup
7.9
4,153
9.6
344
Ease of Admin
8.2
1,541
9.4
235
Quality of Support
8.3
2,584
9.5
886
Has the product been a good partner in doing business?
8.7
1,522
9.6
232
Product Direction (% positive)
8.3
2,760
9.5
911
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1210
|
Verified
Not enough data
8.3
1253
|
Verified
Not enough data
8.3
1164
|
Verified
Not enough data
8.1
984
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.5
1049
|
Verified
Not enough data
Generative AI
7.7
181
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
62
Not enough data
8.4
59
Not enough data
8.3
62
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
855
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
9.3
361
|
Verified
8.6
695
|
Verified
Not enough data
8.3
622
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.2
1169
|
Verified
Not enough data
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
122
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
9.6
559
|
Verified
7.3
269
Feature Not Available
7.9
273
9.5
465
|
Verified
7.3
266
9.3
410
8.8
280
9.5
467
Generative AI
7.0
217
9.3
174
Functions
7.9
269
9.5
553
|
Verified
8.0
266
9.5
568
|
Verified
7.6
258
9.5
525
|
Verified
7.2
254
9.4
440
7.2
256
9.4
467
7.2
259
9.6
531
|
Verified
7.7
259
9.5
521
8.0
258
9.6
483
|
Verified
Agentic AI - Contact Center
9.2
6
9.7
45
9.4
6
9.8
46
8.6
6
9.8
45
9.2
6
9.7
46
Administrative
7.9
255
9.5
534
|
Verified
8.5
260
9.5
512
|
Verified
8.5
258
9.4
543
|
Verified
7.7
247
9.6
491
7.7
252
9.5
441
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.7
100
Not enough data
8.1
99
Not enough data
8.2
104
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
97
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Platform
Not enough data
9.4
193
Not enough data
9.1
206
Not enough data
9.5
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
232
Not enough data
9.7
219
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
21
Not enough data
9.9
19
Not enough data
9.7
20
Administrative
Not enough data
9.6
239
Not enough data
9.6
223
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
9.4
84
7.7
107
9.3
83
7.7
108
9.1
82
Communication
8.5
310
|
Verified
9.6
396
|
Verified
8.6
329
|
Verified
9.4
420
|
Verified
8.4
275
|
Verified
9.4
182
8.5
277
|
Verified
9.5
382
|
Verified
7.8
160
9.3
178
Internal Use
8.3
819
|
Verified
9.3
361
|
Verified
8.3
296
|
Verified
9.5
380
|
Verified
8.5
288
|
Verified
9.5
182
8.4
318
|
Verified
9.6
383
|
Verified
8.5
289
|
Verified
9.5
325
|
Verified
8.7
323
|
Verified
9.6
381
|
Verified
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and UJET are categorized as Live Chat and Contact Center
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Customer Self-Service, and Customer Service Automation
UJET is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.7%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?
2 Comments
AL
Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
