UJET Discussions

UJET

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UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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# What is UJET used for? What is UJET used for? ##### Post Metadata

- Posted at: about 2 years ago - Author title: Pinned by G2 as a common question

# How difficult is it to achieve this level of perfection with a software so easy to use and very handy? How long did it take for the developers to complete such a software/tool like Ujet that can easily provide communication between customers and companies . ##### Post Metadata

- Posted at: almost 5 years ago

- Net upvotes: 2

# Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee ? ##### Post Metadata

- Posted at: over 6 years ago - Author title: Customer S Rep

- Net upvotes: 2

# Does UJET offer a Service Level Agreement (SLA)? Availability ##### Post Metadata

- Posted at: almost 8 years ago

- Net upvotes: 2

# Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it ##### Post Metadata

- Posted at: over 3 years ago

- Net upvotes: 1

# Can I use this for sms? How can I use this to send messages to customers? Can I also send images to all customers? and how can I do it? ##### Post Metadata

- Posted at: over 3 years ago - Author title: Team Leader

- Net upvotes: 1

# How to get the contact information of calls in waiting that are not coming through to live agents? Calls are being kept waiting in the line and there are no details to get back to those customers. ##### Post Metadata

- Posted at: over 3 years ago

- Net upvotes: 1

# H ##### Post Metadata

- Posted at: over 3 years ago

- Net upvotes: 1

# Will there be a possibilty that it can be upgrade. dfgfsgddfgdf It will be better if you can add a feature where not just a CSAT is showing up but also the feedback of the customer ##### Post Metadata

- Posted at: over 3 years ago

- Net upvotes: 1

# Can we add features like the customer can verify their information via IVR Before the customer answered by the representative they can verify their information via IVR so their information will be auto populate to us. ##### Post Metadata

- Posted at: almost 4 years ago

- Net upvotes: 1

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