1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [UJET Discussions](https://www.g2.com/products/ujet/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77bab5567c0211630a9121dfb2bd04ed/ujet.png "Product Avatar Image") ![Reward for good UJET reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37116/medal.svg "Reward for good UJET reviews") ](/products/ujet/reviews) [ UJET ](/products/ujet/reviews) (1,129)4.7/5 UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Show More * * * ### 73 Discussions ### 76 Participants ### 82.0 Nps Score Already have UJET? ### All UJET Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is UJET used for? ](/discussions/what-is-ujet-used-for) What is UJET used for? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How difficult is it to achieve this level of perfection with a software so easy to use and very handy? ](/discussions/37192-how-difficult-is-it-to-achieve-this-level-of-perfection-with-a-software-so-easy-to-use-and-very-handy) How long did it take for the developers to complete such a software/tool like Ujet that can easily provide communication between customers and companies . [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") DD Loading... [Diamond D.](https://www.g2.com/users/ae6bf522-fbd4-4ffd-b919-c62996263dc0 "Diamond D.") • over 6 years ago Customer S Rep More Options - [ # Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee ](/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) ? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 8 years ago More Options - [ # Does UJET offer a Service Level Agreement (SLA)? ](/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) Availability [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 4 years ago More Options - [ # Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it Sometimes when the internet is not that fast, maybe 20 Mbps, it's kinda lagging and the voice during calls is not that good with high quality, I wish if you can fix it ](/discussions/sometimes-when-the-internet-is-not-that-fast-maybe-20-mbps-it-s-kinda-lagging-and-the-voice-during-calls-is-not-that-good-with-high-quality-i-wish-if-you-can-fix-it-sometimes-when-the-internet-is-not-that-fast-maybe-20-mbps-it-s-kinda-lagging-and-the-voic) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nel P.") NP Loading... [Nel P.](https://www.g2.com/users/5df11105-9329-434c-8e79-dc327d64e3b5 "Nel P.") • about 4 years ago Team Leader More Options - [ # Can I use this for sms? ](/discussions/can-i-use-this-for-sms) How can I use this to send messages to customers? Can I also send images to all customers? and how can I do it? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # How to get the contact information of calls in waiting that are not coming through to live agents? ](/discussions/how-to-get-the-contact-information-of-calls-in-waiting-that-are-not-coming-through-to-live-agents) Calls are being kept waiting in the line and there are no details to get back to those customers. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # H ](/discussions/ujet-h) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Will there be a possibilty that it can be upgrade. dfgfsgddfgdf ](/discussions/will-there-be-a-possibilty-that-it-can-be-upgrade-dfgfsgddfgdf) It will be better if you can add a feature where not just a CSAT is showing up but also the feedback of the customer [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Can we add features like the customer can verify their information via IVR ](/discussions/can-we-add-features-like-the-customer-can-verify-their-information-via-ivr) Before the customer answered by the representative they can verify their information via IVR so their information will be auto populate to us. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.&title=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UJET+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UJET+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%0aAsk+UJET+questions+and+get+answers+from+expert+users+in+our+UJET+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prev‹ Prev - 1 - [2](/products/ujet/discuss?page=2) - [3](/products/ujet/discuss?page=3) - [4](/products/ujet/discuss?page=4) - [5](/products/ujet/discuss?page=5) - [6](/products/ujet/discuss?page=6) - [7](/products/ujet/discuss?page=7) - [Next ›Next ›](/products/ujet/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ujet/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/cf86b2228585a78f2178fa888f56ef6f/ujet.svg "Product Avatar Image") ### Have you used UJET before? Answer a few questions to help the UJET community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fujet%2Fdiscuss%3Fsmall_ask%3Dujet) No ## Top Contributors in UJET 1 ![Nathan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan P.") NP Loading... ### [Nathan P.](https://www.g2.com/users/cddb84cf-8531-486c-a75c-3cf1a32cdf44 "Nathan P.") 45 pts 2 DD Loading... ### [Diamond D.](https://www.g2.com/users/ae6bf522-fbd4-4ffd-b919-c62996263dc0 "Diamond D.") Customer S Rep 1 pt 3 ![Rafael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael L.") RL Loading... ### [Rafael L.](https://www.g2.com/users/d632f93b-d172-42bd-8d53-d5e8010e2d12 "Rafael L.") Rafael QA Specialist 1 pt 4 ![Harry F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry F.") HF Loading... ### [Harry F.](https://www.g2.com/users/b5a72755-67de-4502-b4f7-cb30c57aa3c7 "Harry F.") Lead Dispatcher/Jnr Manager 1 pt 5 ![Samson O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samson O.") SO Loading... ### [Samson O.](https://www.g2.com/users/5c0535cf-104c-41d1-9855-90dad9bb1910 "Samson O.") Technical Support Engineer 1 pt