Compare Salesforce Service Cloud Software and Prokeep
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,320)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Prokeep
Star Rating
(30)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Prokeep
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Prokeep. Users appreciate its flexibility, noting that it allows for customization to meet both current and future business needs.
- Users say that Salesforce Service Cloud offers a user-friendly interface that makes it easy to navigate and adapt to, which is particularly beneficial for teams looking to streamline their customer communication processes. In contrast, while Prokeep has a slightly higher star rating, it has fewer reviews, which may limit the reliability of its feedback.
- Reviewers mention that Salesforce Service Cloud provides robust multi-channel coverage, allowing businesses to manage communications across various platforms effectively. This is a key advantage for organizations that require comprehensive customer engagement strategies.
- According to verified reviews, Prokeep shines in its ease of setup and administration, with users highlighting the quick implementation process and the ability to communicate directly with customers via text. This feature is particularly praised for enhancing customer interactions, although it may not offer the same breadth of functionality as Salesforce Service Cloud.
- Users report that Salesforce Service Cloud's support quality is commendable, with many finding the assistance helpful and responsive. However, Prokeep users also commend the speed of support, indicating that both platforms prioritize customer service, albeit with different levels of overall satisfaction.
- Reviewers note that while Prokeep is particularly effective for small businesses, Salesforce Service Cloud is better suited for mid-market companies, providing a more comprehensive solution for larger teams that require advanced features and scalability.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Prokeep
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Prokeep
Free Trial is available
Ratings
Meets Requirements
8.6
2,841
8.9
28
Ease of Use
8.4
5,452
9.2
28
Ease of Setup
7.9
4,206
9.3
7
Ease of Admin
8.2
1,558
9.2
8
Quality of Support
8.3
2,617
9.1
23
Has the product been a good partner in doing business?
8.7
1,539
9.4
9
Product Direction (% positive)
8.3
2,790
9.6
28
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1224
|
Verified
Not enough data
8.4
1272
|
Verified
Not enough data
8.3
1181
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1154
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.7
180
Not enough data
Agentic AI - Help Desk
8.6
75
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
Not enough data
8.6
1215
|
Verified
Not enough data
8.2
862
Not enough data
8.0
810
|
Verified
Not enough data
8.1
770
Not enough data
Platform
7.8
557
|
Verified
Not enough data
8.3
822
|
Verified
Not enough data
8.6
699
|
Verified
Not enough data
8.3
639
|
Verified
Not enough data
8.2
1160
|
Verified
Not enough data
8.2
1177
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
219
Not enough data
Generative AI
7.6
152
Not enough data
Text Messaging
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
7.7
5
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
128
7.4
17
8.4
120
7.5
17
7.6
119
7.5
17
Design
8.4
118
7.7
15
8.0
119
8.1
15
8.3
121
7.0
15
8.4
121
7.2
16
8.5
116
7.3
15
Generative AI
7.5
113
8.3
15
7.6
112
8.0
15
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
Not enough data
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
Not enough data
Self-Service Experience
8.6
597
Not enough data
8.3
580
Not enough data
8.3
529
Not enough data
8.0
216
Not enough data
8.4
227
Not enough data
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
Not enough data
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Prokeep are categorized as Customer Communications Management
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prokeep
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.2%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Wholesale
60.0%
Electrical/Electronic Manufacturing
10.0%
Building Materials
10.0%
Retail
6.7%
Machinery
3.3%
Other
10.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Prokeep has no discussions with answers
