# Agentforce 360 Platform (formerly Salesforce Platform) vs FlowForma Process Automation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that the Agentforce 360 Platform excels in user satisfaction, with a significantly higher overall score compared to FlowForma Process Automation. Users appreciate its ability to facilitate customer interactions and lead capture through its intuitive interface.
- **Users say** that while both platforms are easy to set up, Agentforce 360 Platform stands out for its quick implementation process. Recent feedback highlights how non-technical users can swiftly build and deploy sophisticated AI agents, enhancing productivity and collaboration.
- **According to verified reviews** , FlowForma Process Automation shines in customer support, receiving high praise for its outstanding service. Users feel comfortable and supported during meetings, which contributes positively to their overall experience with the product.
- **Reviewers mention** that both platforms offer solid ease of use, but Agentforce 360 Platform is noted for its customization capabilities. Users find it easy to tailor the platform to their evolving business needs, making it a versatile choice for long-term use.
- **G2 reviewers highlight** that while FlowForma Process Automation is effective for specific tasks, such as inputting safety information for construction projects, Agentforce 360 Platform provides a broader range of features that cater to various business processes, enhancing its appeal to a wider audience.
- **Users report** that both platforms have strong workflow management capabilities, but Agentforce 360 Platform's higher ratings in this area suggest a more robust solution for managing complex workflows, as evidenced by its ability to drive conversations towards lead processes effectively.



| | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,001 | 104 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Mid-Market (57.3% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | Starting at €2,067.00 Per Month | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1639 reviews)
- Features (799 reviews)

Cons:
- Learning Curve (574 reviews)
- Complexity (539 reviews)

### FlowForma Process Automation

Pros:
- Ease of Use (18 reviews)
- Automation (16 reviews)

Cons:
- Learning Curve (8 reviews)
- Difficult Learning (5 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2366 reviews) | 8.7 (76 reviews) | 
  | **Ease of Use** | 8.5 (3134 reviews) | 8.7 (76 reviews) | 
  | **Ease of Setup** | 8.4 (1913 reviews) | 8.4 (58 reviews) | 
  | **Ease of Admin** | 8.5 (804 reviews) | 8.2 (60 reviews) | 
  | **Quality of Support** | 8.5 (2110 reviews) | 9.2 (74 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (799 reviews) | 9.3 (61 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2329 reviews) | 9.2 (73 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### FlowForma Process Automation

#### Entry-Level Pricing

Plan: Essentials

Price: Starting at €2,067.00 Per Month

Description: For automating up to 3 processes

Key Features:
- Forms 
- Workflow
- Document generation

[Browse all 3 editions](https://www.g2.com/products/flowforma-process-automation/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **FlowForma Process Automation** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | 9.2/10 | 6 |

#### Setup

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Activities** | Not enough data | Not enough data | 
| **Flows** | Not enough data | 9.2 (6 reviews) | 
| **Dependencies** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Updates** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 370 |
| **FlowForma Process Automation** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Workflow Automation** | 9.0 (321 reviews) | Not enough data | 
| **Workflow Mapping** | 8.9 (307 reviews) | Not enough data | 
| **Real-Time Updates** | 9.1 (314 reviews) | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | 
| **Collaborative Development** | 9.0 (265 reviews) | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 348 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Self-registration and self-service** | 8.6 (301 reviews) | Not enough data | 
| **Authentication** | 9.1 (318 reviews) | Not enough data | 
| **Scalability** | 9.2 (315 reviews) | Not enough data | 
| **Consent and preference management** | 8.9 (306 reviews) | Not enough data | 
| **Social login** | 8.6 (291 reviews) | Not enough data | 
| **Customer data linking** | 9.1 (321 reviews) | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Adaptive MFA** | 9.3 (10 reviews) | Not enough data | 
| **Anomaly Detection** | 8.8 (11 reviews) | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (11 reviews) | Not enough data | 
| **Adaptive Authentication Policies** | 9.2 (8 reviews) | Not enough data | 
| **Risk-Based Authentication** | 9.2 (11 reviews) | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Behavioral Biometric Analysis** | 8.1 (9 reviews) | Not enough data | 
| **Liveness Detection** | 8.3 (10 reviews) | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Account Recovery Assistants** | 8.9 (11 reviews) | Not enough data | 
| **Constraint Enforcement** | 8.0 (9 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | 

### Document Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Data Sources

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Software** | Not enough data | Not enough data | 
| **Spreadsheets** | Not enough data | Not enough data | 
| **Documents** | Not enough data | Not enough data | 

#### Generation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 

#### Delivery

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Workflow** | Not enough data | Not enough data | 
| **Schedule** | Not enough data | Not enough data | 
| **Batch** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Document Generation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | 8.7/10 | 31 |

#### Digital Workflows

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 8.5 (25 reviews) | 
| **No-Code Or Low-Code** | Not enough data | 8.8 (24 reviews) ✓ Verified | 
| **Document Management** | Not enough data | 9.0 (20 reviews) ✓ Verified | 

#### Forms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Mapping** | Not enough data | 8.5 (18 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.5 (19 reviews) ✓ Verified | 
| **Mobile-Friendly Forms** | Not enough data | 8.5 (19 reviews) | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.3 (25 reviews) | 
| **Workflow Mapping** | Not enough data | 8.2 (19 reviews) | 
| **Real-Time Updates** | Not enough data | 9.2 (20 reviews) ✓ Verified | 
| **Robotic Process Automation** | Not enough data | 8.6 (12 reviews) ✓ Verified | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **FlowForma Process Automation** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Onboarding Setup

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 

#### Project Tracking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Resources** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Tasks** | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 

#### Customer Engagement

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Portal** | Not enough data | Not enough data | 
| **Engagement** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Visibility** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **App complexity** | 7.9 (73 reviews) | Not enough data | 
| **App Variety** | 8.4 (68 reviews) | Not enough data | 
| **Customized Branding** | 8.6 (66 reviews) | Not enough data | 
| **Application Templates** | 8.4 (66 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Migration** | 8.5 (65 reviews) | Not enough data | 
| **Data Synchronization** | 8.6 (67 reviews) | Not enough data | 
| **Data Security** | 9.0 (67 reviews) | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Adaptive Learning** | 8.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (21 reviews) | Not enough data | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |
| **FlowForma Process Automation** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Ease of Use** | 9.0 (138 reviews) | Not enough data | 
| **File Management** | 8.8 (131 reviews) | Not enough data | 
| **Multi-Language Support** | 8.7 (122 reviews) | Not enough data | 
| **Customization** | 9.1 (130 reviews) | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (129 reviews) | Not enough data | 
| **Help Guides** | 8.8 (124 reviews) | Not enough data | 
| **Patching & Updates** | 9.0 (122 reviews) | Not enough data | 

### Business Process Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | 8.9/10 | 73 |

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Process Overview** | Not enough data | 8.7 (48 reviews) | 
| **Process Analysis** | Not enough data | 8.3 (41 reviews) | 
| **Real-Time Process Monitoring** | Not enough data | 8.6 (42 reviews) | 
| **Unstructured Processes** | Not enough data | 8.5 (14 reviews) | 
| **API Connection** | Not enough data | 8.5 (12 reviews) | 
| **Intelligence** | Not enough data | 8.6 (15 reviews) | 
| **Document Approval** | Not enough data | 9.4 (21 reviews) | 

#### Customization

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Document Generation** | Not enough data | 8.9 (48 reviews) | 
| **Process Design** | Not enough data | 8.9 (51 reviews) | 
| **Process Repository** | Not enough data | 8.5 (43 reviews) | 
| **No-Code App Development** | Not enough data | 9.2 (44 reviews) | 
| **Low-Code App Development** | Not enough data | 8.9 (41 reviews) | 

#### Collaboration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Permissions for Sharing** | Not enough data | 8.9 (48 reviews) | 
| **Data Unification** | Not enough data | 8.6 (39 reviews) | 
| **Accessibility** | Not enough data | 9.0 (49 reviews) | 
| **Process Routing** | Not enough data | 8.9 (48 reviews) | 

#### Agentic AI - Business Process Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Process Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Process Routing** | Not enough data | 9.0 (24 reviews) | 

### Intelligent Document Processing (IDP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Data Capture

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Multi-format Support** | Not enough data | Not enough data | 
| **OCR Capabilities** | Not enough data | Not enough data | 

#### Data Extraction

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Entity Recognition** | Not enough data | Not enough data | 
| **Text Classification** | Not enough data | Not enough data | 

#### Data Validation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Accuracy Checking** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Batch Processing** | Not enough data | Not enough data | 
| **Process Integration** | Not enough data | Not enough data | 

#### Document Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Search Functionality** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 

#### Machine Learning

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Custom Model Training** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Semantic Analysis

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Contextual Understanding** | Not enough data | Not enough data | 

#### Data Integration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **API Support** | Not enough data | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Compliance Standards** | Not enough data | Not enough data | 
| **Data Encryption** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **FlowForma Process Automation** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | Not enough data | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 356 |
| **FlowForma Process Automation** | N/A | N/A |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **UI Code Extending** | 8.6 (228 reviews) | Not enough data | 
| **Programming Code Extending** | 8.6 (230 reviews) | Not enough data | 
| **Customized Branding** | 8.7 (250 reviews) | Not enough data | 
| **Application Templates** | 8.6 (240 reviews) | Not enough data | 
| **Workflows** | 8.9 (271 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Migration** | 8.8 (262 reviews) | Not enough data | 
| **Data Synchronization** | 8.9 (263 reviews) | Not enough data | 
| **Data Security** | 9.2 (261 reviews) | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Application Deployment** | 8.9 (236 reviews) | Not enough data | 
| **Platform Compatability** | 8.9 (248 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (233 reviews) | Not enough data | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Adaptive Learning** | 9.0 (42 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (41 reviews) | Not enough data | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 824 |
| **FlowForma Process Automation** | N/A | N/A |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Application Deployment** | 8.7 (587 reviews) | Not enough data | 
| **Development Tools** | 8.6 (568 reviews) | Not enough data | 
| **Development Environment** | 8.6 (519 reviews) | Not enough data | 
| **Language Support** | 8.6 (546 reviews) | Not enough data | 
| **Testing** | 8.5 (513 reviews) | Not enough data | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Database Management** | 9.0 (566 reviews) | Not enough data | 
| **Analytics** | 8.8 (658 reviews) | Not enough data | 
| **Auto Scaling** | 8.5 (505 reviews) | Not enough data | 
| **Backup / Recovery** | 8.6 (551 reviews) | Not enough data | 
| **Storage** | 8.6 (604 reviews) | Not enough data | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Networking** | 8.5 (555 reviews) | Not enough data | 
| **Virtual Machines** | 8.1 (515 reviews) | Not enough data | 
| **Security** | 9.1 (588 reviews) | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |
| **FlowForma Process Automation** | 8.6/10 | 49 |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | 7.5 (21 reviews) | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | 8.3 (25 reviews) | 
| **App Templates** | 8.7 (154 reviews) ✓ Verified | 8.5 (20 reviews) ✓ Verified | 
| **Workflow Management** | 9.1 (156 reviews) ✓ Verified | 9.2 (32 reviews) ✓ Verified | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | 9.0 (20 reviews) ✓ Verified | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | 8.4 (25 reviews) ✓ Verified | 
| **Data Security** | 9.1 (155 reviews) ✓ Verified | 8.3 (24 reviews) ✓ Verified | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | 8.7 (26 reviews) ✓ Verified | 
| **Platform Compatibility** | 8.9 (146 reviews) | 8.7 (26 reviews) | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | 8.9 (23 reviews) ✓ Verified | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **FlowForma Process Automation** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (13):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to FlowForma Process Automation (7):** [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Business Process Management Software](https://www.g2.com/categories/business-process-management), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Document Generation Software](https://www.g2.com/categories/document-generation), [Intelligent Document Processing (IDP) Software](https://www.g2.com/categories/intelligent-document-processing-idp), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Decision-Making Software](https://www.g2.com/categories/decision-making)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | FlowForma Process Automation | 
|---|---|---|
| **Small-Business** | 20.5% | 16.7% | 
| **Mid-Market** | 45.6% | 57.3% | 
| **Enterprise** | 33.8% | 26.0% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### FlowForma Process Automation

- **Construction:** 20.7%
- **Government Administration:** 7.6%
- **Hospital & Health Care:** 7.6%
- **Information Technology and Services:** 6.5%
- **Non-Profit Organization Management:** 5.4%
- **Oil & Energy:** 4.3%
- **Mining & Metals:** 4.3%
- **Civil Engineering:** 3.3%
- **Telecommunications:** 3.3%
- **Accounting:** 2.2%
- **Other:** 34.8%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1423 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (533 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (404 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1052 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3268 reviews)

### Alternatives to FlowForma Process Automation

- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (533 reviews)
- [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (486 reviews)
- [Ninox](https://www.g2.com/products/ninox/reviews) — 4.7/5 stars (362 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3268 reviews)
- [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1088 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (404 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) — 4.5/5 stars (402 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### FlowForma Process Automation

- Title: [What is FlowForma Process Automation used for?](https://www.g2.com/discussions/what-is-flowforma-process-automation-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "FlowForma provides enterprise-class, no code business process automation tools that empower your workforce to rapidly digitalize a wide range of..."
- Title: [Can FlowForm import / use BPMN Diagrams?](https://www.g2.com/discussions/can-flowform-import-use-bpmn-diagrams) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your question Matt. FlowForma was designed to turn your documented workflows into real solutions, quickly, without the need for technical..."
- Title: [No code?](https://www.g2.com/discussions/no-code) — 1 comment, 1 upvote
  > **Top comment:** "uses logic rather than system codes"
- Title: [We’re still using InfoPath – would transitioning to FlowForma be difficult?](https://www.g2.com/discussions/migrating-infopath-to-flowforma) — 1 comment, 1 upvote
  > **Top comment:** "Hi,
We have Customers actively migrating from InfoPath to FlowForma. Please reach out and we will be more than happy to discuss with you.

Regards,
Gary"
- Title: [Can I access forms on mobile?](https://www.g2.com/discussions/mobile-app-13ce4327-d95e-4406-a60b-1bcf16565c46) — 1 comment, 1 upvote
  > **Top comment:** "Yes, via the Flowforma mobile app"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-flowforma-process-automation)