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Compare AfterShip and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (86.5% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$11.00 100 Shipments Per Month
$19.00 100 Visitors Per Month
AfterShip
Star Rating
(307)4.7 out of 5
Market Segments
Small-Business (86.5% of reviews)
Pros & Cons
Entry-Level Pricing
$11.00 100 Shipments Per Month
Free Trial is available
Browse all 4 pricing plansLiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansAfterShip vs LiveChat
When assessing the two solutions, reviewers found LiveChat easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- AfterShip and LiveChat both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that AfterShip is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AfterShip over LiveChat.
Pricing
Entry-Level Pricing
AfterShip
Essentials
$11.00
100 Shipments Per Month
Key features and integrations
- Extensive eCommerce integrations
- Integration with 1200+ carriers
- Customizable tracking page
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
AfterShip
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.1
206
9.1
691
Ease of Use
9.0
210
9.3
690
Ease of Setup
8.8
123
9.0
271
Ease of Admin
8.8
106
9.1
263
Quality of Support
9.2
197
9.1
640
Has the product been a good partner in doing business?
9.0
102
9.0
255
Product Direction (% positive)
9.4
214
8.3
684
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Labels
8.6
49
Not enough data
8.2
53
Not enough data
8.4
48
Not enough data
Order management
9.3
92
Not enough data
9.4
84
Not enough data
9.5
66
Not enough data
9.3
79
Not enough data
Carrier and rate management
9.0
52
Not enough data
9.0
54
Not enough data
8.9
48
Not enough data
Inventory management
8.5
41
Not enough data
8.5
39
Not enough data
8.6
41
Not enough data
Reports
9.1
79
Not enough data
8.8
43
Not enough data
8.9
62
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
9.1
34
Not enough data
9.2
19
Not enough data
8.9
19
Not enough data
8.9
19
Not enough data
Tracking
9.3
25
Not enough data
9.1
17
Not enough data
Transactions
8.8
20
Not enough data
8.9
20
Not enough data
9.2
22
Not enough data
9.2
19
Not enough data
Shipping Insurance
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.1
320
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
Not enough data
8.4
279
|
Verified
Not enough data
8.8
301
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
8.6
257
|
Verified
Not enough data
8.6
243
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Package Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AfterShip and LiveChat share no categories
Unique Categories
AfterShip is categorized as Shipping Insurance, Returns Management, Shipping, Package Tracking, E-Commerce Tools, and Personalization
LiveChat is categorized as Chatbots, Live Chat, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
AfterShip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.1%
Apparel & Fashion
19.4%
Consumer Goods
4.6%
Logistics and Supply Chain
4.3%
Health, Wellness and Fitness
3.6%
Other
47.0%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Alternatives
Discussions
How does AfterShip tracking work?
1 Comment
SS
AfterShip gets tracking updates from the carriers and displays them on its dashboard to let the users track all shipments in one place. Additionally, it...Read more
What is AfterShip app?
1 Comment
SS
AfterShip is a leading shipment tracking solution tailor-made for online retailers to track and trace their online orders right from inception to fulfillment...Read more
What courier does AfterShip use?
1 Comment
SS
AfterShip supports over 1000 carriers, including the likes of UPS, USPS, FedEx, EMS, Aramex, and more, to ensure users don’t need to hop from one app to...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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