# Acquire vs Crisp Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp excels in overall user satisfaction, boasting a higher G2 Score compared to Acquire. Users appreciate the **great value** in features provided for the subscription price, highlighting the **excellent customer support** and responsive service.
- **According to verified reviews** , Crisp has a significantly larger number of reviews, indicating a more reliable consensus on its performance. With 182 reviews compared to Acquire's 42, users feel more confident in the feedback they receive about Crisp's capabilities.
- **Users say** that Crisp's user interface is both **clean and powerful** , supporting a wide range of functions that cater to various business needs. In contrast, while Acquire offers a smooth-looking interface, some users feel it may not be as versatile for complex requirements.
- **Reviewers mention** that Crisp's implementation process is quick and intuitive, making it easier for businesses to get started. Users specifically highlight the **chat plugin** and the ability to track conversations, which enhances their customer engagement efforts.
- **According to recent feedback** , Crisp users appreciate the platform's **customizability** , allowing them to tailor features to fit specific needs. While Acquire also offers customization options, some users feel that Crisp provides a more comprehensive feature set for small businesses.
- **G2 reviewers note** that Crisp outperforms Acquire in terms of support quality, with users praising the **responsiveness** and **friendliness** of the support team. In comparison, Acquire's support has received mixed feedback, with some users wishing for more robust assistance.



| | Acquire | Crisp | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 43 | 197 | 
| **Largest Market Segment** | Small-Business (54.8% of reviews) | Small-Business (87.9% of reviews) | 
| **Entry Level Price** | Contact Us | Free | 

---
## Top Pros & Cons

### Acquire

**Not enough data**

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Acquire | Crisp | 
|---|---|---|
  | **Meets Requirements** | 8.9 (35 reviews) | 8.8 (154 reviews) | 
  | **Ease of Use** | 8.4 (35 reviews) | 9.0 (159 reviews) | 
  | **Ease of Setup** | 8.7 (27 reviews) | 8.9 (132 reviews) | 
  | **Ease of Admin** | 8.7 (27 reviews) | 8.8 (104 reviews) | 
  | **Quality of Support** | 8.4 (35 reviews) | 9.1 (154 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (27 reviews) | 8.9 (104 reviews) | 
  | **Product Direction (% positive)** | 8.2 (33 reviews) | 9.1 (147 reviews) | 

---
## Pricing

### Acquire

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: For companies just starting their digital engagement journey or those with very simple existing workflows

Key Features:
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy

[Browse all 3 editions](https://www.g2.com/products/acquire/pricing)

#### Free Trial

No

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | 8.7/10 | 116 |

#### Ticket and Case Management

| Feature | Acquire | Crisp | 
|---|---|---|
| **Ticket creation user experience** | Feature Not Available | 8.6 (45 reviews) | 
| **Ticket response user experience** | Feature Not Available | 8.8 (46 reviews) ✓ Verified | 
| **Workflow** | Feature Not Available | 8.6 (47 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (45 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 7.7 (38 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.9 (46 reviews) ✓ Verified | 
| **Ticket Collaboration** | Feature Not Available | 8.9 (46 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (24 reviews) | 

#### Agentic AI - Help Desk

| Feature | Acquire | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Acquire | Crisp | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 9.1 (44 reviews) ✓ Verified | 
| **Email to Case** | Feature Not Available | 9.2 (44 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.6 (51 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.2 (45 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.2 (35 reviews) | 

#### Platform

| Feature | Acquire | Crisp | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Customization ** | 8.2 (16 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (56 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (51 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (51 reviews) ✓ Verified | 
| **Dashboards** | 8.0 (5 reviews) | 8.5 (52 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | N/A | N/A |

#### Channels

| Feature | Acquire | Crisp | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Acquire | Crisp | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | 8.2/10 | 17 |

#### Productivity Tools

| Feature | Acquire | Crisp | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (16 reviews) | 
| **Internal Discussion** | Not enough data | 8.4 (16 reviews) | 
| **Assignments and Tasks** | Not enough data | 7.9 (16 reviews) | 
| **Workflows** | Not enough data | 8.5 (16 reviews) | 
| **Templates** | Not enough data | 8.5 (16 reviews) | 
| **Integrations** | Not enough data | 8.3 (16 reviews) | 
| **Tagging System** | Not enough data | 8.5 (16 reviews) | 

#### Analytics

| Feature | Acquire | Crisp | 
|---|---|---|
| **Trends** | Not enough data | 7.4 (16 reviews) | 
| **Performance Tracking** | Not enough data | 7.9 (16 reviews) | 
| **Email Tracking** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Acquire | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | N/A | N/A |

#### Responses

| Feature | Acquire | Crisp | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Acquire | Crisp | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | N/A | N/A |

#### Administration

| Feature | Acquire | Crisp | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 
| **Web Page Navigation** | Not enough data | Not enough data | 
| **Real Time Assistance** | Not enough data | Not enough data | 

#### Security

| Feature | Acquire | Crisp | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data Masking** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | 7.8/10 | 7 |
| **Crisp** | N/A | N/A |

#### Conversational Platform

| Feature | Acquire | Crisp | 
|---|---|---|
| **Personalization** | 8.3 (6 reviews) | Not enough data | 
| **Omnichannel** | 7.7 (5 reviews) | Not enough data | 
| **Contextual Engagement** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Engagement** | Feature Not Available | Not enough data | 

#### Support Automation

| Feature | Acquire | Crisp | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | 8.1 (6 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | 8.7/10 | 24 |
| **Crisp** | 8.6/10 | 124 |

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (38 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (34 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.1 (35 reviews) | 

#### Communication

| Feature | Acquire | Crisp | 
|---|---|---|
| **Pop-up Chat** | 9.2 (23 reviews) ✓ Verified | 9.3 (102 reviews) ✓ Verified | 
| **Notifications** | 8.7 (23 reviews) ✓ Verified | 9.2 (100 reviews) ✓ Verified | 
| **Targeted Emails** | 8.5 (9 reviews) ✓ Verified | 8.4 (75 reviews) ✓ Verified | 
| **In-App Messaging** | 8.7 (15 reviews) ✓ Verified | 9.3 (88 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (9 reviews) ✓ Verified | 8.7 (61 reviews) ✓ Verified | 

####  Internal Use

| Feature | Acquire | Crisp | 
|---|---|---|
| **Customization ** | 8.2 (16 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (20 reviews) ✓ Verified | 8.8 (92 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (14 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (12 reviews) ✓ Verified | 8.7 (86 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (15 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | 
| **Customer Profiles** | 8.1 (15 reviews) ✓ Verified | 8.9 (91 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | 7.8/10 | 50 |

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (24 reviews) | 

#### Self-Service Experience

| Feature | Acquire | Crisp | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (46 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (45 reviews) | 
| **Community Forums** | Feature Not Available | 6.7 (36 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (31 reviews) | 
| **Personalization** | Feature Not Available | 7.9 (35 reviews) | 

#### Self-Service Platform

| Feature | Acquire | Crisp | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (34 reviews) | 
| **Automation** | Not enough data | 7.9 (35 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.0 (32 reviews) | 
| **Integrations** | Not enough data | 8.4 (36 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Acquire | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | 8.8/10 | 21 |

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (7 reviews) | 

#### Process

| Feature | Acquire | Crisp | 
|---|---|---|
| **Mentions** | Not enough data | 8.1 (16 reviews) | 
| **Tickets** | Not enough data | 8.2 (14 reviews) | 
| **Macros** | Not enough data | 8.7 (14 reviews) | 

#### Channels

| Feature | Acquire | Crisp | 
|---|---|---|
| **Email** | Not enough data | 9.1 (18 reviews) | 
| **Social** | Not enough data | 9.4 (18 reviews) | 
| **Live Chat** | Not enough data | 9.6 (19 reviews) | 
| **Phone** | Not enough data | 7.6 (11 reviews) | 
| **Text** | Not enough data | 8.8 (12 reviews) | 

#### Insight

| Feature | Acquire | Crisp | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (12 reviews) | 
| **Reporting** | Not enough data | 8.6 (15 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (18 reviews) | 
| **Help Desk** | Not enough data | 9.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Acquire** | N/A | N/A |
| **Crisp** | 7.9/10 | 12 |

#### Generative AI

| Feature | Acquire | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (12 reviews) | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Acquire (4):** [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Crisp (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Acquire | Crisp | 
|---|---|---|
| **Small-Business** | 54.8% | 87.9% | 
| **Mid-Market** | 40.5% | 12.1% | 
| **Enterprise** | 4.8% | 0% | 

### By Industry

#### Acquire

- **Computer Software:** 16.7%
- **Information Technology and Services:** 9.5%
- **Banking:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Hospital & Health Care:** 7.1%
- **Insurance:** 4.8%
- **Higher Education:** 4.8%
- **Apparel & Fashion:** 2.4%
- **Architecture & Planning:** 2.4%
- **Building Materials:** 2.4%
- **Other:** 35.7%

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

---
## Alternatives

### Alternatives to Acquire

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3857 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3857 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Acquire

No discussions available for this product.

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/acquire-vs-crisp)