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Compare Acquire and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
Contact Us
Free
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, boasting a higher G2 Score compared to Acquire. Users appreciate the great value in features provided for the subscription price, highlighting the excellent customer support and responsive service.
- According to verified reviews, Crisp has a significantly larger number of reviews, indicating a more reliable consensus on its performance. With 182 reviews compared to Acquire's 42, users feel more confident in the feedback they receive about Crisp's capabilities.
- Users say that Crisp's user interface is both clean and powerful, supporting a wide range of functions that cater to various business needs. In contrast, while Acquire offers a smooth-looking interface, some users feel it may not be as versatile for complex requirements.
- Reviewers mention that Crisp's implementation process is quick and intuitive, making it easier for businesses to get started. Users specifically highlight the chat plugin and the ability to track conversations, which enhances their customer engagement efforts.
- According to recent feedback, Crisp users appreciate the platform's customizability, allowing them to tailor features to fit specific needs. While Acquire also offers customization options, some users feel that Crisp provides a more comprehensive feature set for small businesses.
- G2 reviewers note that Crisp outperforms Acquire in terms of support quality, with users praising the responsiveness and friendliness of the support team. In comparison, Acquire's support has received mixed feedback, with some users wishing for more robust assistance.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Acquire
No trial information availableCrisp
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.8
149
Ease of Use
8.4
35
9.0
152
Ease of Setup
8.7
27
8.9
126
Ease of Admin
8.7
27
8.8
101
Quality of Support
8.4
35
9.1
149
Has the product been a good partner in doing business?
8.9
27
8.9
102
Product Direction (% positive)
8.2
33
9.3
142
Features by Category
Ticket and Case Management
Feature Not Available
8.6
45
Feature Not Available
8.8
45
|
Verified
Feature Not Available
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Feature Not Available
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.1
44
|
Verified
Feature Not Available
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
8.2
16
|
Verified
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
8.0
5
8.5
52
|
Verified
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
Feature Not Available
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Communication
9.2
23
|
Verified
9.3
101
|
Verified
8.7
23
|
Verified
9.2
100
|
Verified
8.5
9
|
Verified
8.4
75
|
Verified
8.7
15
|
Verified
9.3
88
|
Verified
8.7
9
|
Verified
8.7
61
|
Verified
Internal Use
8.2
16
|
Verified
8.4
102
|
Verified
9.2
20
|
Verified
8.8
92
|
Verified
8.6
14
8.3
82
|
Verified
8.6
12
|
Verified
8.8
82
|
Verified
8.7
15
|
Verified
8.8
90
|
Verified
8.1
15
|
Verified
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Feature Not Available
6.7
36
Not enough data
8.3
31
Feature Not Available
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Acquire and Crisp are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Acquire is categorized as Co-Browsing, Conversational Support, Customer Communications Management, and Chatbots
Crisp is categorized as Shared Inbox and Social Customer Service
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Alternatives
Discussions
Acquire has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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