Compare Accelo and ConnectWise PSA 
Featured Products
At a Glance
Market Segments
Small-Business (74.3% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Accelo
Star Rating
(554)4.4 out of 5
Market Segments
Small-Business (74.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansConnectWise PSA
Star Rating
(522)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ConnectWise PSA excels in providing an integrated suite for managing various aspects of a Managed Service Provider (MSP) business. Users appreciate its ability to streamline ticketing, time tracking, projects, and billing into one platform, which significantly reduces manual work and enhances organization.
- Users say that Accelo stands out for its automation capabilities, which help minimize time wastage on repetitive tasks. Reviewers highlight how its CRM, Help Desk, Sales, Project Management, and Billing functionalities are combined into a single tool, making it easier to scale operations as the business grows.
- According to verified reviews, Accelo receives higher ratings for quality of support, with users noting its responsive customer service and helpful resources. This contrasts with ConnectWise PSA, which, while functional, has received mixed feedback regarding its support quality.
- Reviewers mention that ConnectWise PSA has a more complex setup process, with some users finding it challenging to configure according to their specific workflow needs. In comparison, Accelo is praised for its intuitive onboarding and ease of setup, making it more accessible for new users.
- G2 reviewers highlight that while ConnectWise PSA has a solid performance in project management features, Accelo significantly outperforms it in areas like project planning and tracking, with users appreciating its advanced capabilities that enhance project oversight.
- Users report that both platforms cater well to small businesses, but Accelo has a slight edge in user satisfaction, particularly in ease of use and overall functionality, as reflected in its higher star ratings and positive feedback regarding its user-friendly interface.
Pricing
Entry-Level Pricing
Accelo
Professional
Contact Us
Quote-to-cash for profitable
professional service firms.
- Client Project Management
- Client Sales Management
- Client Quote Management
ConnectWise PSA
No pricing availableFree Trial
Accelo
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.6
429
8.3
438
Ease of Use
8.1
434
7.2
445
Ease of Setup
7.1
198
6.2
228
Ease of Admin
7.7
189
7.1
214
Quality of Support
8.7
410
7.3
410
Has the product been a good partner in doing business?
8.8
187
7.4
212
Product Direction (% positive)
9.0
415
7.0
429
Features by Category
Sales Force Automation
8.7
154
|
Verified
8.5
137
|
Verified
8.2
113
7.9
95
|
Verified
8.5
145
|
Verified
7.8
125
|
Verified
8.7
168
|
Verified
8.3
139
|
Verified
7.6
71
7.6
101
|
Verified
8.6
95
8.3
128
8.0
78
8.0
114
|
Verified
8.0
128
|
Verified
8.1
114
|
Verified
8.4
132
|
Verified
8.4
124
|
Verified
Marketing Automation
7.3
102
7.3
85
|
Verified
7.5
112
7.2
88
|
Verified
8.1
134
|
Verified
7.4
94
|
Verified
7.5
100
7.4
76
|
Verified
Customer Support
8.5
139
|
Verified
8.4
127
8.1
129
|
Verified
7.6
125
|
Verified
8.3
124
|
Verified
7.7
119
7.3
65
7.5
82
8.2
114
|
Verified
7.9
108
Reporting & Analytics
8.0
160
|
Verified
7.5
139
|
Verified
8.1
168
|
Verified
7.3
137
|
Verified
7.9
137
|
Verified
7.5
112
Mobile & Social
7.6
104
|
Verified
Feature Not Available
7.5
93
Feature Not Available
7.6
120
|
Verified
6.8
95
|
Verified
Platform
7.9
97
|
Verified
7.4
81
8.4
97
|
Verified
7.9
86
8.7
101
|
Verified
8.2
86
Feature Not Available
7.6
53
Feature Not Available
7.3
57
Feature Not Available
7.0
74
8.7
102
|
Verified
8.0
83
7.6
78
7.3
77
Integration
8.3
84
|
Verified
7.7
79
7.6
78
|
Verified
8.0
78
7.2
75
|
Verified
8.5
75
Generative AI
5.4
12
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
233
Not enough data
8.3
230
Not enough data
8.3
225
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
137
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
89
Not enough data
7.5
195
Not enough data
7.5
203
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Pricing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quoting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin
9.2
8
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.1
7
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.3
8
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
206
|
Verified
Not enough data
8.6
205
|
Verified
Not enough data
8.4
174
Not enough data
8.3
186
|
Verified
Not enough data
8.3
149
Not enough data
Feature Not Available
Not enough data
7.9
175
|
Verified
Not enough data
7.8
189
|
Verified
Not enough data
Projects
8.6
187
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
8.3
157
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
8.2
172
|
Verified
Not enough data
8.4
173
|
Verified
Not enough data
8.3
135
Not enough data
8.4
175
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
193
|
Verified
Not enough data
8.0
142
|
Verified
Not enough data
Resource Management
8.3
143
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
Project Monitoring
8.1
144
|
Verified
Not enough data
8.2
161
|
Verified
Not enough data
8.3
179
|
Verified
Not enough data
Generative AI
4.5
25
Not enough data
4.4
24
Not enough data
Agentic AI - Project Management
3.0
5
Not enough data
2.7
5
Not enough data
3.3
6
Not enough data
3.1
6
Not enough data
3.3
6
Not enough data
3.3
6
Not enough data
3.6
6
Not enough data
Contract Management Platform Features
8.6
134
|
Verified
Not enough data
8.2
129
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
8.2
114
|
Verified
Not enough data
8.3
128
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
135
|
Verified
Not enough data
Generative AI
4.5
10
Not enough data
4.0
10
Not enough data
Agentic AI - Contract Management
Not enough data
Not enough data
Portfolio Management
6.1
17
Not enough data
6.8
16
Not enough data
6.9
14
Not enough data
6.8
14
Not enough data
Project Management
6.5
16
Not enough data
6.5
16
Not enough data
5.9
15
Not enough data
Resource Management
6.7
17
Not enough data
7.8
16
Not enough data
6.6
17
Not enough data
Data & Analytics
7.1
16
Not enough data
6.5
16
Not enough data
7.0
16
Not enough data
5.1
16
Not enough data
Strategy - Project and Portfolio Management
3.8
12
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.5
11
Not enough data
5.9
11
Not enough data
5.0
11
Not enough data
4.7
11
Not enough data
5.3
11
Not enough data
5.6
11
Not enough data
5.0
11
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
6.9
9
Not enough data
7.1
11
Not enough data
6.2
10
Not enough data
Optimization
6.5
11
Not enough data
5.7
10
Not enough data
6.5
9
Not enough data
Content
Feature Not Available
Not enough data
7.9
93
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
8.3
99
Not enough data
Collaboration
8.7
109
Not enough data
7.5
88
Not enough data
9.0
130
Not enough data
8.5
117
Not enough data
9.1
131
Not enough data
8.1
105
Not enough data
Task Creation
8.2
26
Not enough data
8.3
28
Not enough data
6.9
25
Not enough data
Feature Not Available
Not enough data
Task Management
7.6
24
Not enough data
7.3
26
Not enough data
7.1
24
Not enough data
6.6
24
Not enough data
Generative AI
5.3
18
Not enough data
5.1
18
Not enough data
Customer Management
8.8
103
|
Verified
7.3
48
8.6
90
|
Verified
6.9
49
7.6
73
5.7
44
8.2
91
|
Verified
6.7
51
Project Management
8.8
105
|
Verified
6.6
49
8.9
108
|
Verified
6.6
49
8.3
92
|
Verified
6.6
48
8.5
93
|
Verified
7.2
50
Accounting
8.4
87
6.7
48
8.4
98
|
Verified
7.3
49
8.3
79
|
Verified
6.8
47
8.5
86
|
Verified
6.6
44
8.7
91
|
Verified
6.5
44
Portfolio Management
8.1
72
6.1
44
8.2
73
6.0
43
7.7
71
6.1
43
7.9
71
6.2
42
Analytics
8.0
81
|
Verified
6.0
44
8.4
92
|
Verified
6.6
49
8.1
78
|
Verified
6.1
47
Administration
8.5
92
|
Verified
7.2
49
8.7
99
|
Verified
7.5
50
8.8
92
|
Verified
7.4
47
Platform
8.3
82
|
Verified
7.0
45
8.2
65
|
Verified
6.2
42
9.0
98
|
Verified
6.9
48
7.8
87
|
Verified
5.6
46
Feature Not Available
4.8
43
Generative AI
5.8
12
4.2
28
6.0
12
4.3
28
Artificial Intelligence - Professional Services Automation
6.4
6
Not enough data
6.7
7
Not enough data
7.9
7
Not enough data
Agentic AI - Professional Services Automation
6.9
7
Not enough data
6.9
7
Not enough data
Automation
7.6
24
Not enough data
7.2
27
Not enough data
7.9
26
Not enough data
Administration
8.0
27
Not enough data
7.3
25
Not enough data
8.3
25
Not enough data
Project management
7.9
27
Not enough data
7.5
26
Not enough data
7.6
25
Not enough data
7.8
25
Not enough data
7.3
25
Not enough data
Feature Not Available
Not enough data
7.4
26
Not enough data
Workload
7.3
28
Not enough data
7.7
25
Not enough data
7.6
25
Not enough data
6.9
25
Not enough data
Communication & Collaboration
7.1
24
Not enough data
7.2
25
Not enough data
7.2
26
Not enough data
Cost Management
8.1
24
Not enough data
8.1
26
Not enough data
7.8
24
Not enough data
Integration
7.3
23
Not enough data
7.3
26
Not enough data
7.5
24
Not enough data
Generative AI
5.3
18
Not enough data
5.0
18
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
6.8
15
Not enough data
6.9
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content & Documents
6.5
13
Not enough data
7.1
14
Not enough data
7.6
15
Not enough data
6.1
14
Not enough data
Controls
6.9
14
Not enough data
6.4
13
Not enough data
7.4
14
Not enough data
6.9
14
Not enough data
6.4
14
Not enough data
Project Management
8.3
14
Not enough data
7.9
13
Not enough data
7.8
13
Not enough data
7.4
13
Not enough data
Remote Collaboration
7.5
14
Not enough data
7.6
15
Not enough data
7.7
15
Not enough data
Feature Not Available
Not enough data
Generative AI
4.3
10
Not enough data
4.4
9
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
7.6
24
Not enough data
8.3
22
Not enough data
6.9
22
Not enough data
Bill Processing
6.1
22
Not enough data
6.7
23
Not enough data
6.7
23
Not enough data
Integration
6.9
25
Not enough data
6.3
24
Not enough data
5.2
22
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.0
10
Not enough data
8.3
9
Not enough data
7.0
9
Not enough data
7.7
11
Not enough data
7.7
10
Not enough data
Predictive Analytics
7.2
10
Not enough data
7.0
10
Not enough data
6.2
10
Not enough data
6.8
12
Not enough data
Sales Management
7.7
13
Not enough data
5.7
10
Not enough data
6.8
13
Not enough data
8.1
12
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Time Tracking
7.9
43
Not enough data
8.1
44
Not enough data
8.0
43
Not enough data
Client Invoicing
8.1
98
Not enough data
8.0
75
Not enough data
8.2
91
Not enough data
Mobile Time Tracking
7.3
37
Not enough data
Administration
7.9
86
Not enough data
8.3
91
Not enough data
7.8
89
Not enough data
Feature Not Available
Not enough data
8.5
90
Not enough data
Platform
7.9
88
Not enough data
7.6
81
Not enough data
7.9
69
Not enough data
8.6
90
Not enough data
7.4
78
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Accelo and ConnectWise PSA are categorized as CRM and Professional Services Automation
Unique Categories
Accelo is categorized as Project Collaboration, Work Management, Client Portal, Resource Management, Project and Portfolio Management, Task Management, Sales Analytics, Billing, CPQ, Project Management, Contract Management, Time Tracking, and Quote-to-Cash
Reviews
Reviewers' Company Size
Accelo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
33.0%
Information Technology and Services
17.3%
Computer Software
6.5%
Management Consulting
5.4%
Accounting
3.5%
Other
34.3%
Information Technology and Services
59.3%
Computer & Network Security
8.7%
Computer Networking
5.4%
Computer Software
4.2%
Telecommunications
3.2%
Other
19.2%
Alternatives
Discussions
When are you coming up with more new exciting features
2 Comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
New features ahead?
2 Comments
MG
Check out the Accleo Blog page - https://www.accelo.com/resources/blog/Read more
Does Accelo offer Customer Support?
2 Comments
VB
Their customer support is pretty awesome. Being in Australia, I was worried about time differences with responses, but the whole team responds within 12...Read more
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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