Compare 8x8 Contact Center and Dixa 
Featured Products
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
No pricing available
$39.00 1 Per agent / Per Month
8x8 Contact Center
Star Rating
(242)4.1 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterDixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in voice capabilities, receiving high praise for its performance in this area. Users appreciate the quality of calls and the seamless integration with their existing systems, making it a strong choice for businesses that prioritize voice communication.
- Users say Dixa stands out for its user-friendly interface, which allows teams to manage phone, email, and chat from a single window. This unified approach reduces the need to switch between tools, streamlining customer support processes and enhancing overall efficiency.
- Reviewers mention that while 8x8 Contact Center has a solid API for data transfer, some users have faced challenges with configuration to match their specific workflows. This can lead to a steeper learning curve for teams that require extensive customization.
- According to verified reviews, Dixa's skill-based routing and queue management features are highly effective, ensuring that customers are connected to the right agent quickly. This capability has been highlighted as a significant improvement in customer satisfaction and response times.
- Users highlight that 8x8 Contact Center offers personalized support, with many praising the one-on-one help they receive. This level of support can be crucial for businesses that need assistance during implementation and ongoing operations.
- Reviewers note that Dixa provides intuitive data insights, making it easier for teams to digest performance metrics. This feature is particularly beneficial for management, allowing for quick decision-making without getting bogged down in complex data analysis.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableDixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Free Trial
8x8 Contact Center
No trial information availableDixa
Free Trial is available
Ratings
Meets Requirements
8.4
198
8.3
346
Ease of Use
8.3
203
8.6
348
Ease of Setup
7.7
120
8.6
188
Ease of Admin
8.1
117
8.8
181
Quality of Support
8.1
192
8.7
333
Has the product been a good partner in doing business?
8.4
116
9.0
186
Product Direction (% positive)
7.9
199
8.6
340
Features by Category
Ticket and Case Management
Not enough data
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Generative AI
Not enough data
7.6
7
Not enough data
7.9
7
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Platform
Not enough data
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
Not enough data
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Engagement
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Performance
Not enough data
7.7
11
Not enough data
8.2
12
Generative AI
Not enough data
7.5
8
Not enough data
8.1
8
Knowledge Pages
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Knowledge Dissemination
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
8.4
98
|
Verified
6.9
65
|
Verified
7.9
89
|
Verified
7.4
68
|
Verified
8.5
96
|
Verified
7.8
61
|
Verified
7.3
53
|
Verified
7.5
63
|
Verified
9.1
105
|
Verified
Generative AI
6.1
34
7.3
22
Functions
8.3
97
|
Verified
8.4
152
|
Verified
8.6
97
|
Verified
8.6
164
|
Verified
8.5
89
|
Verified
8.2
120
|
Verified
8.1
73
|
Verified
Feature Not Available
7.9
69
Feature Not Available
8.5
85
|
Verified
8.1
72
|
Verified
8.1
84
7.6
75
|
Verified
8.3
77
|
Verified
8.0
72
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
8.5
156
|
Verified
8.8
93
|
Verified
8.7
145
|
Verified
8.4
98
|
Verified
7.7
164
|
Verified
8.7
82
|
Verified
8.2
74
|
Verified
8.0
71
|
Verified
8.0
75
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
8.8
24
7.4
23
|
Verified
Feature Not Available
6.8
17
|
Verified
Feature Not Available
6.6
18
Feature Not Available
7.4
22
Feature Not Available
Administration
7.6
26
|
Verified
8.5
21
7.7
27
|
Verified
8.4
25
8.2
28
|
Verified
8.2
25
6.8
18
|
Verified
7.5
19
7.0
21
|
Verified
8.3
21
Conversational Platform
Not enough data
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Support Automation
Not enough data
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Generative AI
Not enough data
7.6
11
Not enough data
7.0
11
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
10
Not enough data
8.2
10
Not enough data
7.9
11
Communication
Not enough data
8.3
36
Not enough data
8.0
43
Not enough data
Feature Not Available
Not enough data
8.1
36
Not enough data
Feature Not Available
Internal Use
Not enough data
7.7
85
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.7
10
Self-Service Experience
Not enough data
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Self-Service Platform
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
8.3
7
Not enough data
7.8
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Dixa are categorized as Live Chat, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Contact Center, Contact Center Workforce, AI Customer Support Agents, and Customer Self-Service
Unique Categories
8x8 Contact Center is categorized as Auto Dialer, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Speech Analytics, Social Customer Service, Proactive Notification, and Chatbots
Dixa is categorized as Knowledge Base and AI Agents For Business Operations
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.5%
Information Technology and Services
7.8%
Hospital & Health Care
6.0%
Banking
5.5%
Security and Investigations
5.5%
Other
63.8%
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Alternatives
Discussions
How do I listen to calls from the virtual office?
1 Comment
WG
If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
In which countries are phone numbers available?
1 Comment
Official Response from Dixa
We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus,...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
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