Compare 8x8 Contact Center and CloudTalk 
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User Per Year
8x8 Contact Center
Star Rating
(241)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterCloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in ease of use, with many users highlighting its intuitive interface and quick onboarding process. Reviewers appreciate how agents can get up to speed rapidly, making it a favorable choice for small businesses looking for a straightforward solution.
- Users say that 8x8 Contact Center offers a comprehensive platform for managing multiple communication channels, including calls, chats, and emails. This integration is praised for its ability to streamline operations, although some users note that the initial setup can be more complex compared to CloudTalk.
- According to verified reviews, CloudTalk's dashboard provides clear visibility into call activity and performance, which users find beneficial for tracking metrics and improving service quality. In contrast, while 8x8 Contact Center also offers robust reporting features, some users feel it lacks the same level of clarity and ease of access.
- Reviewers mention that 8x8 Contact Center's support team is professional and responsive, which is a significant advantage for users who may encounter issues during setup or operation. However, CloudTalk users also commend its support, noting that the platform is designed to minimize the need for assistance due to its user-friendly nature.
- Users highlight that CloudTalk's ability to track emotions during calls adds a unique layer of insight that can enhance customer interactions. This feature is particularly appealing for businesses focused on customer experience, while 8x8 Contact Center, although strong in performance evaluation, does not offer this specific capability.
- G2 reviewers indicate that while both platforms have strong performance metrics, CloudTalk's overall satisfaction ratings are higher, reflecting a more favorable user experience. This is supported by a larger volume of recent reviews, suggesting that CloudTalk is currently resonating well with its user base.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableCloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
8x8 Contact Center
No trial information availableCloudTalk
Free Trial is available
Ratings
Meets Requirements
8.4
199
8.7
1,505
Ease of Use
8.3
204
9.1
1,534
Ease of Setup
7.7
121
8.9
1,144
Ease of Admin
8.1
117
8.9
633
Quality of Support
8.1
193
8.8
1,367
Has the product been a good partner in doing business?
8.4
116
8.9
634
Product Direction (% positive)
7.9
200
8.8
1,456
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Automation
Not enough data
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.0
101
|
Verified
9.0
707
|
Verified
6.9
65
|
Verified
7.8
506
7.4
68
|
Verified
7.6
489
7.8
61
|
Verified
7.9
531
|
Verified
7.5
63
|
Verified
7.8
489
Generative AI
6.1
34
7.6
280
Functions
8.3
97
|
Verified
8.5
575
|
Verified
8.6
97
|
Verified
8.4
572
|
Verified
8.5
89
|
Verified
8.6
565
|
Verified
8.1
73
|
Verified
8.2
517
7.9
69
8.2
523
|
Verified
8.5
85
|
Verified
8.5
523
|
Verified
8.1
84
8.4
534
|
Verified
8.3
77
|
Verified
8.4
526
|
Verified
Agentic AI - Contact Center
7.0
5
7.8
143
6.9
6
8.4
164
6.1
6
8.2
143
5.8
6
8.1
141
Administrative
8.0
84
|
Verified
8.5
587
|
Verified
8.8
93
|
Verified
8.8
591
|
Verified
8.4
98
|
Verified
8.7
642
|
Verified
8.7
82
|
Verified
8.8
593
|
Verified
8.0
71
|
Verified
8.3
515
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
8.7
110
|
Verified
7.5
24
|
Verified
8.7
104
|
Verified
6.7
18
|
Verified
8.6
94
|
Verified
6.6
19
8.7
100
|
Verified
7.5
23
8.7
106
Administration
7.7
27
|
Verified
8.8
115
|
Verified
7.7
28
|
Verified
8.9
112
|
Verified
8.2
29
|
Verified
8.8
117
|
Verified
6.9
19
|
Verified
8.4
106
|
Verified
7.1
22
|
Verified
8.7
99
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
7.8
210
8.4
15
8.3
227
8.6
14
8.1
224
8.4
16
8.5
234
8.2
15
8.2
235
8.8
16
8.1
222
8.8
13
8.2
224
Generative AI
6.1
9
7.4
105
Workforce Management
8.7
15
8.8
231
8.5
13
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
9.4
14
9.0
237
9.0
15
8.7
239
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
Not enough data
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Insights
Not enough data
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and CloudTalk are categorized as Auto Dialer, Call Center Infrastructure (CCI), Contact Center Quality Assurance, Speech Analytics, Contact Center, and Contact Center Workforce
Unique Categories
8x8 Contact Center is categorized as Live Chat, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Social Customer Service, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Information Technology and Services
7.8%
Hospital & Health Care
5.9%
Banking
5.5%
Security and Investigations
5.5%
Other
63.9%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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