Fusion Connect: Modern Connectivity and Communications Solutions
Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.
Average Rating: 4.3/5.0
Total Reviews: 77
How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?
- Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
- Phone Calls: 8.6/10 (Category avg: 9.2/10)
- VOiP Number: 8.3/10 (Category avg: 9.1/10)
- Desk-to-Desk Calls: 8.3/10 (Category avg: 8.6/10)
Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?
- Seller: Fusion Connect
- Company Website:
- Year Founded: 2003
- HQ Location: Atlanta, Georgia, United States
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LinkedIn® Page: www.linkedin.com
1,621 employees on LinkedIn® - Ownership: NASDAQ:FSNN
Who Uses This Product?
- Top Industries: Non-Profit Organization Management, Restaurants
- Company Size: 36% Medium, 35% Small
What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Fusion Connect, enhancing communication management and simplifying the transition process.
- Users appreciate the responsive and effective customer support of Fusion Connect, enhancing their communication management experience.
- Users value the ease of use of Fusion Connect, finding it simple to set up and navigate seamlessly.
- Users value the remarkable reliability of Fusion Connect, with seamless transitions and excellent uptime for business operations.
- Users commend the excellent customer service of Fusion Connect, noting quick responses and dedicated support teams.
Cons
- Users experience poor customer support, with stalled implementations and inconsistent communication causing frustration and unresolved issues.
- Users face inconsistent communication and unresolved issues, leading to frustration during the implementation process of Fusion Connect.
- Users experience billing issues with Fusion Connect, facing unclear communication and unexpected fees despite service non-delivery.
- Users face communication issues and delays in account management, impacting service delivery and overall satisfaction.
- Users find processes overly complex, especially in customer support and billing, hindering self-service capabilities.
What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?
"Streamlined Connectivity with User-Friendly Tools"
Rating: 4.0/5.0 stars
— Purna C.
"All-in-One network manager for multiple locations"
Rating: 4.0/5.0 stars
— Kyle M.

