Cisco Unified Communications Manager (CallManager) Reviews & Product Details

The system can support thousands of users and devices with high availability options, which is essential for large enterprises. CUCM integrates very well with other Cisco collaboration products such as Unity Connection and IM&P, providing a complete unified communications solution. Review collected by and hosted on G2.com.

Licensing and maintenance expenses may be somewhat higher than those of certain alternative solutions. Additionally, the administration panel's user interface is occasionally less intuitive, which can make troubleshooting more time-consuming if you lack the necessary expertise. Review collected by and hosted on G2.com.

CUCM is a feature rich VOIP solution solution that can handle any business voice needs. From external network calling, PLAR's (private line automatic ringdown), hunt groups, call forwarding, app support. My organization has yet to find something CUCM cannot support. Review collected by and hosted on G2.com.

CUCM is very complex. While it is feature rich, every advanced calling feature requires an additional server, which often leads administrators wondering what server does what? It does create some stress keeping up with patching, server administration/management, etc. I have experience with other solutions that are able to provide a feature rich experience in a single pane. Review collected by and hosted on G2.com.

It checks the boxes for minimum required features for a phone system. Review collected by and hosted on G2.com.

The system is incredibly complex, UIs are almost intentionally hard to understand and are almost never updated. Everything looks like it was built in the 90s because it probably was. Getting service and support on anything in the system is just as painful as getting support from Cisco on anything else.

They make you jump through hoop after hoop regarding service agreements, licensing, user assignments and access. You'd think you were trying to break into Fort Knox every time you need help with something. This also seems intentional, you don't have to pay your support team as much when customers will just give up and workaround the problem rather than try to get help from you. Review collected by and hosted on G2.com.

As someone who has supported CUCM for several years, I can safely say that it is a workhorse. Its stability can be rivaled by only a few other PBX platforms, in my opinion. While there is a slight learning curve and of course requires the proper Cisco training and subject matter expertise to set you up for success, after proper hand-off the platform can be supported easily by analysts and will run well for the most part. Review collected by and hosted on G2.com.

The frequency with which you must upgrade to stay current may be a concern for larger enterprises. This can put you in a position where you are severely behind on version and have to scramble. It is important to plan ahead and make time for those upgrades to minimize overall work and impact to the business. Review collected by and hosted on G2.com.

CUCM is a very realistic browser-based and app-based Intelligent Call Manager application. It has solved many problems related to our customer service job, which is 24/7. The browser-based application is very light and fast; it does not get stuck with calls and refreshes itself every time. It has many great features, including:

1. Team member status (online, offline) and on calls busy.

2. Call history

3. Call statistics

4. On-screen desktop chat with company employees.

5. Calls in queue, which helps you monitor your talk time.

6. User interface is very environment-friendly. Review collected by and hosted on G2.com.

Cisco Unified Communications Manager is a very powerful and easy-to-use calls application. It is specifically designed for the ease of customer service-related jobs. I do not find any cons that make me say this is not a good application or call manager. Review collected by and hosted on G2.com.

It's a best product for handling unified endpoints i.e cisco phones, jabber client, video device etc Call manager can be integrated with cisco unity connection to provide voicemail features to the user and similarly we can integrate call manager with other server to get third party features Review collected by and hosted on G2.com.

I did not find any cons. Everything is good in call manager Review collected by and hosted on G2.com.

Secure local datacenter managed Collaboration platform

Combination of voice and video conference devices

Wide audio and video devices support

Ideal communication solution to closed networks [w/o access to interet] Review collected by and hosted on G2.com.

Missing internal billing & call detail record interface Review collected by and hosted on G2.com.

The Call Manager is the perfect solution for IP telephony, since through all its tools within the same interface, it provides us with control and administration in a safe way and that it is being reliably integrated with instant messaging or video conference devices. Review collected by and hosted on G2.com.

The integration of end devices or third parties are sometimes a bit complicated due to the protocols that are accepted and it is also not a profitable solution for small companies or less than 50 telephone users. Review collected by and hosted on G2.com.

Third party integration via application users, It is easy to integrate third party tools like Calabrio, NICE for recording solutions. It is easier and more reliable than Avaya, Genesis. Review collected by and hosted on G2.com.

Nothing to dislike because it is growing and upgrading in everything and remember it as an international technology. I have been working with this platform for 5 years and found it far better than other platforms. Review collected by and hosted on G2.com.

Very rich feature software, allows nearly all feature for Enterprise. Very good provisioning, excellent support from Cisco TAC. Plenty of hardware endpoints available. MRA (mobile remote access) allows remote users to connect to enterprise very securely. Good integration with other Cisco UC products such as Presence, Meeting server, Unity Connection etc. Stable and controllable telephony. Good documentation. Review collected by and hosted on G2.com.

Expensive. Very high requirements to amount of virtual machines and their resources. Proprietary, not very friendly to 3-d party devices. Jtapi API for 3-d party integration looks a little bit obsolete. Review collected by and hosted on G2.com.