Cisco Unified Communications Manager (CallManager) Reviews & Product Details


What is Cisco Unified Communications Manager (CallManager)?

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

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Cisco Unified Communications Manager (CallManager) Profile Details

Cisco Unified Communications Manager (CallManager) Profile Details

Vendor
Cisco
Description
Cisco delivers intent-based networking across the branch, WAN, and cloud. We provide end-to-end security, automation, and analytics with award-winning services and support.
Company Website
Year Founded
1984
Total Revenue (USD mm)
48,005
HQ Location
San Jose, CA
Phone
847-678-6600
Ownership
NASDAQ: CSCO
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
88,923
Twitter
@Cisco
Twitter Followers
673,489
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Companies Using Cisco Unified Communications Manager (CallManager)

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Cisco Unified Communications Manager (CallManager) Reviews

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Cisco Unified Communications Manager (CallManager) Reviews

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Director Of Information Technology
Computer Networking
Small-Business
(11-50 employees)
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"Robust, Stable, Voice Magic!"

What do you like best?

Cisco Unified Communications offers in my opinion the most professional, scalable and proficient telecommunications exchange with great administrative and user interfaces for any small to enterprise sized organizations.

What do you dislike?

The only issue I have with the administrative consoles are the use of specific java versions (audio reviews, prompt recordings and uploads) that are not necessarily only supported by certain operating systems or browsers which can make it difficult recording from a computer directly instead of through an extension itself.

Recommendations to others considering the product:

Research all different product versions to explore the difference between each system and its offerings.

What problems are you solving with the product? What benefits have you realized?

Our CUCM handles all of your inbound and outbound SIP trunks, records phone calls and connects all of our offices to one system (through IPsec VPN). Partnered with Cisco Unity Connection Cisco has equipped us with a full piic branch exchange and powerful voicemail system with great features like Microsoft Exchange Integrations and message notification alerts to cellular phones.

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Consultant
Enterprise
(1001-5000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Cisco CallManager review"

What do you like best?

Very rich feature software, allows nearly all feature for Enterprise. Very good provisioning, excellent support from Cisco TAC. Plenty of hardware endpoints available. MRA (mobile remote access) allows remote users to connect to enterprise very securely. Good integration with other Cisco UC products such as Presence, Meeting server, Unity Connection etc. Stable and controllable telephony. Good documentation.

What do you dislike?

Expensive. Very high requirements to amount of virtual machines and their resources.

Proprietary, not very friendly to 3-d party devices. Jtapi API for 3-d party integration looks a little bit obsolete.

Recommendations to others considering the product:

Can recommend to the enterprises which can afford it.

What problems are you solving with the product? What benefits have you realized?

It supports nearly every telephony feature that enterprise needs such as IP telephony, conferencing, unified communication, messaging, remote workplaces and more.

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AH
Mid-Market
(51-200 employees)
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"Stable, powerful product"

What do you like best?

Call Manager is fully featured, flexible IP telephony solution. We deploy it across multiple sites, with publisher and subscriber the system provides full redundancy in the event of a disaster. Phone deployment is quick and easy, and bulk imports make large scale deployment of telephony endpoints quick and painless.

What do you dislike?

The solution can be complex to get started with. The licensing model can get expensive, and upgrades can be complicated without having a sandbox to test with.

Recommendations to others considering the product:

Get some training prior to implementation. Also consult with another organization to construct a plan and design prior to implementation. Training sessions aren't essential for deployment but for Cisco handsets there are some things users will need to know and it varies by model as far as transfer/forward/address book and call history.

What problems are you solving with the product? What benefits have you realized?

Call manager provides full VoIP calling solution for our organization. When coupled with Unity Connection voicemail it is a full enterprise voice solution. This is a full-featured phone system with music on hold, is fully video conferencing capable and easy for users to get started. with.

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Director of Technology Services
Farming
Mid-Market
(501-1000 employees)
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"Best of Breed"

What do you like best?

I've been using, and involved in deployments of Cisco Call Manger dating back to 2005. The greatest compliment that I can give the solution is that the platform stability is "rock-solid" and the solution is extremely dependable. Personally, I've never engaged with anyone that has Cisco Call Manager that isn't pleased with the solution.

What do you dislike?

I believe that Cisco is still playing catch-up in a few software areas, and you're required to purchase some additional 3rd party tools to perform basic functions such as detailed call reporting. However, I do feel that Cisco continues to close that software gap, in some areas, between them and their competitors. The biggest challenge is the complexity of the overall management of the platform. Once you're used to it, managing Call Manger is easy, but the learning curve to get there is steeper than other solutions.

Recommendations to others considering the product:

Personally, I feel that it's the platform of choice, but you need to consider how it will be administered and supported internally within your organization. The initial complexity of the solution can be overwhelming if you're not prepared.

What problems are you solving with the product? What benefits have you realized?

Other than the obvious basic dial-tone, we use it for it's soft-phone capabilities, single number reach, instant messaging, call control and flows, and unified messaging. It's a great help to our mobile workforce and users that migrate between our 30+ locations.

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Network Administrator Senior
Industrial Automation
Enterprise
(1001-5000 employees)
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"CallManager Use for business"

What do you like best?

The ease of Maintaining Phone system once it is installed and configured. Adding and removing users and phones to the system are pretty easy. Also reconfiguring phones are simple. I like the fact that the phones are basically computers and can be moved anywhere on the network and retain all setting and numbers. And now no need to have a telcom contractor come in and repunch the phone jack.

What do you dislike?

The complexity of upgrading the Hardware if expansion is needed. It is not always as easy as just adding memory. When you scope out the servers needed make sure you scope for extra growth within the company.

Recommendations to others considering the product:

It is a very good and stable product. There is a great deal of options that you can do with the Call Manager Suite. If you have a large IT staff you can dole out roles for each member to be responsible for different aspects of the system.

What problems are you solving with the product? What benefits have you realized?

Getting away from a technology that is end of life. Getting a handle on all the City's phone charges. We saved a lot of money by eliminating phone number that we don't use and ones we found haven't been used in years but nobody knew what it was but still were paying for it.

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A
Mid-Market
(51-200 employees)
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"very robust program for all your telephony needs"

What do you like best?

how you can configure any device easily with just basic information on the device you want to setup

What do you dislike?

sometimes there is too much information and different settings, that if you skip a step or setting, you have to go back from the beginning to double-check to make sure you didn't miss anything

Recommendations to others considering the product:

Once you get the hang of the CM and understand the concept, everything else falls in to line

What problems are you solving with the product? What benefits have you realized?

I use this everyday for everything, from configuring a desktop phone, to setting a complete new call queue for one of our call centers

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Website Producer
Information Technology and Services
Mid-Market
(51-200 employees)
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"Great Communication Tool"

What do you like best?

Cisco Communication is a great tool that connects you to the rest of your company. It allows you to shoot quick chat messages to people (or groups) allowing you to continue your work while collaborating with co-workers in an instant messaging format. This is great because it means as long as you have a computer with you, you can contact anyone with quick questions (especially helpful in meetings so you have more proactive to-dos). It's also nice because it allows you to integrate it into an excel spreadsheet that has a bunch phone numbers and you can use your computer to make those calls.

What do you dislike?

The instant message feature can be a bit distracting because people do assume that if they shoot you a chat message that you are expected to reply back quickly, which inevitably distracts from your work, so it's not always ideal

Recommendations to others considering the product:

It really is a great tool to help an enterprise stay connected, but it does take a bit of effort to get everyone to adapt to using it and making sure that everyone logs into it each morning. It does have statuses that you can apply to it so you can prevent people from calling/messaging you or to notify someone when you're away from your desk so they don't waste time going over to your desk to ask a question.

What problems are you solving with the product? What benefits have you realized?

It is helping with overall company communication. If I can still get in contact with you while you're on the phone or if I can call you with a click it really helps make sure that productivity stays up.

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IPT Escalation Engineer
Information Technology and Services
Enterprise
(1001-5000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"CUCM currently the best enterprise solution for call routing"

What do you like best?

Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call manager is by the far the best offering. It has come a long way in the past few years and is relatively easy to administer (albeit maybe not to architect for).

I'm hoping it will continue to improve to keep up with an evolving market.

What do you dislike?

It has integration issues most frustratingly with its own platform. This is most obvious currently with integration with UCCX and IM&P.

Recommendations to others considering the product:

Just to be aware this product is constantly in flux, cisco is constantly updating and upgrading the platform offerings, and you will need to keep ahead of this to make sure that old issues are resolved, even though new iterations create new issues all their own.

What problems are you solving with the product? What benefits have you realized?

Enterprise call routing. Benefits are a comprehensive solution for medium to large sized businesses.

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Head Golf Coach
Higher Education
Mid-Market
(501-1000 employees)
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"Great product!"

What do you like best?

This is a great product to go with our Cisco phone. It makes programming it easy.

What do you dislike?

It was a little overwhelming at first with so many options from the phone we had in the past. A detailed instruction book on all that your phone is capable of would have been nice, but otherwise, I found many of the features very helpful and am still implementing them. The speed dial feature is nice, but I was unsure of how to use it at first.

Recommendations to others considering the product:

Have a training session and really learn how to use all the features available with the CallManager. A lot of the tools can be helpful, but if you do not know what you are looking for, you may have some difficulty in harnessing all the resources available to you.

What problems are you solving with the product? What benefits have you realized?

I am not really solving any problems, but from the phones our organization had in the past, this is a huge upgrade. I love my Cisco office phone, and can't imagine using another one.

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Graphic Designer & Multimedia Developer
Machinery
Mid-Market
(201-500 employees)
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"Keeping in touch at work"

What do you like best?

The video calling and Jabber desktop app.

I don't have to remember colleagues numbers or type in extensions, just search, click and call. With the ability to share my screen and directly transfer files I can work with my manager while he is travelling overseas with almost no interruptions to are communication flow.

What do you dislike?

Integration has had a couple of issues. Lost the Jabber connection for awhile. A few on-screen announces with used phone lines and other irrelevant information being displayed.

Recommendations to others considering the product:

Be prepared for a slow roll-out. IT took time to convert all staff and to finalise setting up of the system. You may find unique issues depending on your work environment and location.

What problems are you solving with the product? What benefits have you realized?

A global company needs to be able to communicate with employees all of the world yet corporate as if they are just in the next room. Cisco has achieved this, with only having to compensate for time differences it is so easy to have group meetings.

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Network Services Manager
Construction
Enterprise
(1001-5000 employees)
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"Best VoIP Product on the Market"

What do you like best?

Cisco Unified Communications Manager is very customizable and feature rich. This product can be used in small or large enterprise installations.

What do you dislike?

Product is extremely technical and requires an administrator with a high level of knowledge in VoIP. Routing and Switching.

Recommendations to others considering the product:

Make sure you fully understand licensing models and administration needs.

What problems are you solving with the product? What benefits have you realized?

Being able to provide seamless communication between all our sites and being able to utilize desk phones and soft phone clients was key.

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UI
Mid-Market
(51-200 employees)
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"Cisco Call Manager makes PBX and Voicemail routine"

What do you like best?

CallManager lets you change extensions, voicemails, forward extensions, create call routes to groups, send voicemail to email, just about anything your management can dream up you can design in this software.

What do you dislike?

It is not for the novice. You must have an understand of general PBX principles. It would benefit you to take a cisco class.

Recommendations to others considering the product:

you must get cisco support for this product. it is a wonderful business tool but there is no way you can be an expert unless that is your only function.

What problems are you solving with the product? What benefits have you realized?

Rolling calls for the lab, from one department to another. Different forward patterns based on time of day. Voicemail going to email is huge.

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AI
Small-Business
(2-10 employees)
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"Robust, Reliable, and Scaleable"

What do you like best?

Extremely stable, feature rich product. Easy to manage multiple endpoints. If uptime is important to you, Cisco UCM is a fantastic.

What do you dislike?

We have to use a third party for the hospitality portion (DuVoice, which works very well). A few competing products have the hospitality functions built in. Built in conference bridge (if you can call it that) is lacking, Cisco pushes WebEx which for our purposes is a bit overkill.

Recommendations to others considering the product:

There may be less expensive options on the market, but if you are looking for a solid reliable product that will last many years and is backed by Cisco's unmatched warranty/support take a look at Cisco UCM.

What problems are you solving with the product? What benefits have you realized?

As the solo administrator of a 200 node Cisco phone network, reliability is crucial. UCM runs on top notch Cisco hardware that I can confidently rely on every day. The overall administrative time to manage this system for our needs is a fraction of what our previous system required, which in turn has saved the company thousands of dollars and me countless hours of administration.

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Program Assistant
Higher Education
Mid-Market
(501-1000 employees)
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"Cisco System Phone Useage"

What do you like best?

I like that the phone is very easy to use. There are few buttons, so it is easy to keep track of where you are at and what you are looking for. I LOVE the fact that my missed messages goes to my email so that I can forward it on to the person that it relates to. It's nice not to have to dial in a password, but have it on my computer to look at.

What do you dislike?

I dislike when I have to call tech support for some things. Most items should be self explanatory or able to find it on the internet. tutorials are great! There should be more internet tutorials on how to solve problems on our own. I usually do not have time to make that phone call to tech support, and I like to know how to fix a problem if it comes up again at a later date.

What problems are you solving with the product? What benefits have you realized?

Communication and Meeting time availability. Benefits are great with quick calls, conference calls and LOVE getting messages through email.

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IT Expert
Higher Education
Enterprise
(10,001+ employees)
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"Cisco Unified Communications Manager "

What do you like best?

CUMC is the most reliable software PBX on the market. After 15 years, our up time is at least 99.999%

What do you dislike?

I don't dislike much about CUCM, if I had to pick something it would most likely be the upgrade times have become lengthy.

Recommendations to others considering the product:

Highly recommend CIsco for Unified Communications. There support (TAC) is the best in the industry.

What problems are you solving with the product? What benefits have you realized?

CUCM is an interral part of our Unified Communications platform. We have been able to decommission legacy PBX and replace with VoIP resulting in a 2+ million per year annual savings.

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UG
Enterprise
(10,001+ employees)
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"Great to have if you telework"

What do you like best?

The ability to have your phone with you at any time on your computer and not have a need for a desk phone is huge. We do not have designated work spaces in our office-we primarily telework and when we go to the office we reserve a space that day. Having this product makes it feasible to operate as if we had a traditional office space but allows us much more flexibility.

What do you dislike?

The interface is a bit clunky and can be very slow to load.

Recommendations to others considering the product:

Be sure you understand all of the features and how the software works before you purchase it. Always compare to alternatives, but you will likely find this product is one of the best currently on the market.

What problems are you solving with the product? What benefits have you realized?

We are solving the challenges of working productively in a mobile environment. We have been able to do this with minimal disruption and without any inconvenience to our customers.

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Regional Service Delivery Manager
Telecommunications
Enterprise
(10,001+ employees)
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"The best solution "

What do you like best?

It is a very friendly solution for global companies. I implemented the cloud based solution after having several CM express servers around the globe and the experience is awesome. Really simple to update, or perform administration activities. If you understand all its components, it is a very useful tool for users who need access to corporate phone while travelling or changing locations very frequently. I had the chance to implement this platform twice always with good results, and pretty simple projects.

What do you dislike?

The only issue I saw during implementations is that calls for each country must be configured from scratch. It would be very useful if CISCO could develop standarized templates according each country to reduce testing phase activities.

Recommendations to others considering the product:

It is really interesting if you can educate users from scratch in the whole suite. It is not only upgrading a phone, it is more than that. You can gain advantage of booking rooms for video conferencing, or audio conferencing. It is an integrated suite. Users really need to know how it works to make it work properly.

What problems are you solving with the product? What benefits have you realized?

The benefits were that every user in the company was able to call anyone, not only to their hardphone but also to their mobile device or softphone.

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UH
Enterprise
(10,001+ employees)
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"Streamlines Communication"

What do you like best?

This product allows for communications to be unified between telephone and email using VOIP. No longer do you have to depend on a physical presence to obtain voicemails and now they can be forwarded as an attachment or saved digitally for record keeping purposes. The phone unit has great features such as bluetooth connectivity.

What do you dislike?

There is sometime a bit of lag between the time that a message is left and it appearing in one's email inbox. I find I have to go in and manually get a message sometimes because I can't wait for it to appear in my inbox. The corporate directory on our phone system is a bit cumbersome to use.

What problems are you solving with the product? What benefits have you realized?

This allows us to serve our customers more effectively and to guarantee that messages will be received. The amount of time spent recounting messages is reduced because they can simply be passed along.

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A
Mid-Market
(201-500 employees)
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"Cisco Unified Communications Manager"

What do you like best?

After using the system for long enough the user interface, although overwhelming, works well and you can manage the system efficiently.

What do you dislike?

I dislike how at first the user interface is very confusing. You can get lost in it very easily.

Recommendations to others considering the product:

Once the system is configured and implemented it works really well.

What problems are you solving with the product? What benefits have you realized?

We are solving our communication issues. It is used for inbound, outbound, and internal calling. To manage inbound calls and distribute them to our call center. It also collects data used to create reports on users.

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Database Administrator II
Computer Software
Mid-Market
(501-1000 employees)
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"Review of Cisco Unified Communications"

What do you like best?

We have been using Cisco Unified Communications for over 10 years now and we have had only maybe a handful of correctable issues with it. It is overall a really good product to use for a corporate or enterprise sized company. Everything is mostly accessed through a web portal which allows you to easily update server settings, run reports, change access, look up help information, and much more.

What do you dislike?

I dislike that there are many servers involved to have the program run correctly. For disaster recovery purposes you have to have two of every server, an A and a B side. If there is a failure, it will automatically go to the opposite side, that part is nice. You must have a license to run anything. Hardware must only be something that Cisco has approved.

Recommendations to others considering the product:

CUIC seems to offer everything we need all in one solution so yes I would definitely recommend it.

What problems are you solving with the product? What benefits have you realized?

Routing of calls via queues and other customizable scripts. We are able to easily route any call and we have even integrated other subsidiaries into our phone system.

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Producer
Insurance
Enterprise
(10,001+ employees)
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"Seamless integration of telecommunication"

What do you like best?

Being able to switch from phone to digital audio is incredibly easy.

What do you dislike?

Transferring calls on a computer can be challenging. You really need an IP phone to be useful

What problems are you solving with the product? What benefits have you realized?

Ability to funnel calls and messages very easily.

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UH
Enterprise
(10,001+ employees)
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"I use a Cisco phone daily for work. I work full time in an office setting."

What do you like best?

I like being able to conference in another colleague easily on my phone. I also like the speed dial various buttons that allow me to redial or get to my messages quickly. I really like that our messages go into my email as this makes it easy to retrieve when I'm working remotely. I used this type of phone at my last company also and I'm happy that my current company also uses it.

What do you dislike?

I would like speed dial options on my other available lines, but my company doesn't allow for that. I was able to do that at my last company and it was very helpful with numbers I dial often like the travel agency. I have 6 speed dial buttons and only two are being used currently.

Recommendations to others considering the product:

This is an easy to use system. Someone can pick-up using the phone with no training.

What problems are you solving with the product? What benefits have you realized?

I'm able to have an impromptu meeting with 3 people by using the conference option and dialing in another person. Not having to send out a conference number saves time. I'm able to work remotely and retrieve my voicemail messages from my email. I'm also able to easily pick-up my manager's phone as I have her link visible on my phone screen.

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NOC Tier 1
Information Technology and Services
Mid-Market
(51-200 employees)
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"Great product for phone managment"

What do you like best?

This allows us to manage a large number of phones. we have a few hundred phones we manage.

What do you dislike?

There is a lot of data and the terms don't always make sense

What problems are you solving with the product? What benefits have you realized?

forwarding and redirecting calls.

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UH
Enterprise
(5001-10,000 employees)
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"Cisco Unified Communications User"

What do you like best?

I enjoy using the the corporate directory feature on the phones. It makes it easy to search for a colleague. I also like that I can sync this system with Cisco Jabber.

What do you dislike?

I do not like that there are several "buttons" needing pressed to go back to the home screen after searching the directory/missed calls/etc. After viewing the information I need, it seems to take just as long to get out of the search and back to the home screen.

What problems are you solving with the product? What benefits have you realized?

It is easier to locate someone in the corporate directory. We had to go online to search on our company's website to get information that was not always accurate or up to date. The corporate directory feature is a great tool!

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UH
Small-Business
(11-50 employees)
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"Unified Life"

What do you like best?

First, I have to preface this by saying I am not a systems administrator and have not worked on that side of the house. As such, my experience is on the end-user recipient side of this technology. From that viewpoint, I can say a unified communication system like the one provided by Cisco makes employee's life easier. By integrating the voice features (vmail, missed calls, etc.) with the email and text based systems, Cisco has provided a tool that allows for effective communications in and away from the office. I also appreciate the newer hardware solutions provided by Cisco.

What do you dislike?

From the client side, there is very little I dislike about the communication experiences made possible by CUC. A small complaint, but very small, is the system could be more user friendly with contact integration.

What problems are you solving with the product? What benefits have you realized?

We needed a VOIP system that could integrate with existing systems and reduce multiple systems that, when combined, provided the same services that a unified system could provide. In addition to streamlining multiple services into one, we have seen an increase in up time and reliability in our communication systems.

Cisco Unified Communications Manager (CallManager) Features

  • Phone Calls
  • Video Calls
  • Instant Messaging
  • Conference Calls
  • Desk-to-Desk Calls
  • Hold Music

Cisco User Ratings

8.2
Ease of Use
Average: 8.6*
8.7
Quality of Support
Average: 8.1*
6.6
Ease of Setup
Average: 8.2*
* VoIP Category
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