# Best UCaaS Platforms - Page 3 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,515 reviews) | AI-powered meeting collaboration with unified workspace | "[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,658 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,547 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | CRM-integrated call analytics and location-based routing | "[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (895 reviews) | Mobile-first calling with Teams integration | "[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,031 reviews) | — | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,390 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated calling with automatic conversation logging | "[Easy Setup, Reliable Calls, and Time-Saving CRM Integration](https://www.g2.com/survey_responses/ringover-review-13062335)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,139 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" | ## G2 Grid® for UCaaS Platforms ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=95230) Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=ringover&segment=all) ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 221 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Horizon Collaborate (+6.25%) - Among all products in this category, Horizon Collaborate recorded the largest rating increase compared to last month *Last updated: July 12, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,700+ Authentic Reviews - 221+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-12T16%3A21%3A21Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D3%26segment%3Dall&secure%5Btoken%5D=8568f9a9e23c8aeb823a73c0a1eac15946ec84ce385dbd70da9478b71929b9d5&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [Thirdlane Connect](https://www.g2.com/products/thirdlane-connect/reviews) Thirdlane Connect is a white-label team collaboration tool with voice, omnichannel messaging, and video for MSPs, service providers, and telecom resellers on Thirdlane’s multi-tenant UCaaS platform. Deliver branded calling, chat, and meetings across web, desktop, and mobile with APIs and CRM integrations. Main features: - VoIP calling, call recording, transfer, and hold - Team chat for 1:1 and groups - Video meetings with screen sharing - Presence and status sync - File sharing and inline media - Click-to-call and CRM screen pops - Branded apps for web, Windows, macOS, Linux, iOS, and Android See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Thirdlane Connect?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Thirdlane Connect?** - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/third-lane-technologies-llc/about (4 employees on LinkedIn®) - **Ownership:** Third Lane Technologies, LLC **Who Uses This Product?** - **Company Size:** 38% Small-Business, 31% Mid-Market #### What Are Thirdlane Connect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Communication (4 reviews) - Easy Setup (4 reviews) - Intuitive (4 reviews) **Cons:** - Complex Processes (4 reviews) - Difficult Setup (4 reviews) - Learning Curve (4 reviews) - User Interface (4 reviews) - Difficult Interface (3 reviews) ### What Do G2 Reviewers Say About Thirdlane Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Thirdlane Connect, benefiting from its straightforward interface and seamless communication. - Users value the **easy communication** offered by Thirdlane Connect, enhancing convenience and teamwork in daily workflows. - Users value the **consolidated communication tools** of Thirdlane Connect, enhancing collaboration and productivity seamlessly across devices. - Users find Thirdlane Connect's **easy setup** facilitates a seamless start to effective communication and collaboration. - Users love the **intuitive interface** of Thirdlane Connect, enabling seamless communication and collaboration across devices. **Cons:** - Users often struggle with the **complex setup process** of Thirdlane Connect, finding it challenging and overwhelming for non-tech users. - Users face a **difficult setup** with Thirdlane Connect, finding the initial configuration overwhelming without tech expertise. - Users face a **steep learning curve** with Thirdlane Connect, finding initial setup and navigation challenging for non-technical users. - Users struggle with the **difficult user interface** , finding the setup overwhelming and the design somewhat outdated compared to competitors. - Users find the **difficult interface** of Thirdlane Connect daunting, especially for those lacking technical expertise. #### What Are Recent G2 Reviews of Thirdlane Connect? **"[Easy to Use with Reliable Call Quality and Strong Collaboration Features](https://www.g2.com/survey_responses/thirdlane-connect-review-12894921)"** **Rating:** 5.0/5.0 stars *— PAWAN KUMAR K.* [Read full review](https://www.g2.com/survey_responses/thirdlane-connect-review-12894921) --- **"[Unified Communications with Room for Modernization](https://www.g2.com/survey_responses/thirdlane-connect-review-12443956)"** **Rating:** 4.0/5.0 stars *— Iuchs V.* [Read full review](https://www.g2.com/survey_responses/thirdlane-connect-review-12443956) --- #### What Are G2 Users Discussing About Thirdlane Connect? - [What is Thirdlane Connect used for?](https://www.g2.com/discussions/what-is-thirdlane-connect-used-for) ### 2. [Huawei Enterprise Communications Solution](https://www.g2.com/products/huawei-enterprise-communications-solution/reviews) Huawei eSpace Unified Communications provides the integrated voice, data, multimedia and video capabilities needed for collaboration across your business. **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Huawei Enterprise Communications Solution?** - **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.0/10 (Category avg: 8.8/10) - **Native VoIP:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Huawei Enterprise Communications Solution?** - **Seller:** [Huawei Technologies](https://www.g2.com/sellers/huawei-technologies) - **Year Founded:** 1987 - **HQ Location:** Shenzhen, China - **Twitter:** @HuaweiEnt (411,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3014/ (131,006 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Huawei Enterprise Communications Solution? **"[Great company](https://www.g2.com/survey_responses/huawei-enterprise-communications-solution-review-8510016)"** **Rating:** 5.0/5.0 stars *— Majd A.* [Read full review](https://www.g2.com/survey_responses/huawei-enterprise-communications-solution-review-8510016) --- **"[One of the best IT and communication network in the world](https://www.g2.com/survey_responses/huawei-enterprise-communications-solution-review-8761467)"** **Rating:** 4.0/5.0 stars *— Ansum M.* [Read full review](https://www.g2.com/survey_responses/huawei-enterprise-communications-solution-review-8761467) --- #### What Are G2 Users Discussing About Huawei Enterprise Communications Solution? - [What is Huawei Enterprise Communications Solution used for?](https://www.g2.com/discussions/what-is-huawei-enterprise-communications-solution-used-for) ### 3. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 301 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (10 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , especially during onboarding and integration, enhancing overall efficiency. - Users praise the **ease of use** of NUACOM, highlighting helpful onboarding and user-friendly features for efficient call management. - Users find NUACOM's **helpful support** and intuitive features enhance their efficiency in managing customer calls. - Users appreciate the **easy setup** with quick onboarding and seamless transitions to NUACOM from their previous providers. - Users highly value the **efficient and friendly customer service** provided by NUACOM, enhancing their overall experience. **Cons:** - Users report frequent **call issues** , complicating communication and making configuration difficult and unintuitive. - Users are frustrated by the **call limitations** of NUACOM, affecting integration and accessibility during communications. - Users find NUACOM to be **high cost** especially when adding multiple extensions, despite its valuable features. - Users feel the lack of **missing features** like limited headset options and functionalities hampers their experience with Nuacom. - Users face **connection issues** with NUACOM, particularly regarding call delivery and network accessibility in certain locations. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 4. [Teleleo](https://www.g2.com/products/teleleo/reviews) Working, traveling, or living abroad often means losing access to your main phone number. Roaming is expensive. Missed calls and blocked services cost you time and money. Teleleo lets you remotely access and control your SIM card from anywhere in the world — without roaming fees or extra devices. Keep your SIM active at home while you work, travel, or relocate abroad. Receive and send SMS, make and receive calls, get OTP and 2FA verification codes, and manage your mobile number online through a web dashboard or mobile app. Your SIM card stays inside a secure physical modem at your home or office. Teleleo connects that modem to your online account, giving you full remote access to calls, SMS, and mobile internet — from any country, on any device. Trusted by small businesses, freelancers, and remote workers in 150+ countries. **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Teleleo?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Teleleo?** - **Seller:** [Teleleo](https://www.g2.com/sellers/teleleo) - **Year Founded:** 2021 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/teleleo/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Teleleo? **"[Удобное устройство для вовлечения вашей клиентской базы.](https://www.g2.com/survey_responses/teleleo-review-12632739)"** **Rating:** 4.0/5.0 stars *— Anton K.* [Read full review](https://www.g2.com/survey_responses/teleleo-review-12632739) --- **"[Revives Old Customer Base Effectively](https://www.g2.com/survey_responses/teleleo-review-12653615)"** **Rating:** 5.0/5.0 stars *— Diana B.* [Read full review](https://www.g2.com/survey_responses/teleleo-review-12653615) --- ### 5. [Ribbon](https://www.g2.com/products/ribbon/reviews) Ribbon's real-time communications solutions offer enterprises and government organizations an innovative, secure, and cost-effective alternative to proprietary PBX and UC products. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Ribbon?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 6.7/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Ribbon?** - **Seller:** [Ribbon Communications](https://www.g2.com/sellers/ribbon-communications) - **HQ Location:** Plano, Texas, United States - **Twitter:** @ribboncomm (1,526 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ribbon-communications/ (4,029 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Small-Business, 36% Mid-Market #### What Are Ribbon's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Communication (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) - Features (2 reviews) **Cons:** - Expensive (2 reviews) - Limited Training Resources (2 reviews) - Poor Customer Support (1 reviews) - Slow Speed (1 reviews) - Time Limitations (1 reviews) ### What Do G2 Reviewers Say About Ribbon? *AI-generated summary from verified user reviews* **Pros:** - Users find Ribbon's **ease of use** enhances collaboration and simplifies the management of communication solutions effectively. - Users appreciate the **effective communication solutions** provided by Ribbon, enhancing management of VOIP networks seamlessly. - Users appreciate the **easy integrations** of Ribbon, enhancing collaboration and compatibility with various communication solutions. - Users find Ribbon's **efficiency** superior to competitors, benefiting from a wide range of MUX and 5G options. - Users appreciate the **seamless collaboration and extensive integration** capabilities of Ribbon, enhancing their communication experience. **Cons:** - Users find the **cost of Ribbon** prohibitive, requiring substantial investment in training and resources for effective use. - Users find the **limited training resources** challenging, making it difficult for staff to effectively use Ribbon's solution. - Users express concern over **poor customer support** , citing high costs and limited availability for assistance with Ribbon. - Users find the **slow speed** of Ribbon frustrating, impacting efficiency and overall satisfaction with the product. - Users express concerns about the **high costs and long learning curve** , making Ribbon less accessible for many. #### What Are Recent G2 Reviews of Ribbon? **"[Makes Interviewing Easy for Recruiting, Marketing, and Product Reviews](https://www.g2.com/survey_responses/ribbon-review-12275363)"** **Rating:** 5.0/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/ribbon-review-12275363) --- **"[Great software to manage VOIP Communication!](https://www.g2.com/survey_responses/ribbon-review-7784297)"** **Rating:** 4.5/5.0 stars *— Sachin C.* [Read full review](https://www.g2.com/survey_responses/ribbon-review-7784297) --- #### What Are G2 Users Discussing About Ribbon? - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/ribbon-what-does-a-microsoft-ribbon-include) - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/what-does-a-microsoft-ribbon-include) - [What is a software ribbon used for?](https://www.g2.com/discussions/what-is-a-software-ribbon-used-for) - [What is the primary feature of ribbon?](https://www.g2.com/discussions/what-is-the-primary-feature-of-ribbon) - [What are the four features available in ribbon?](https://www.g2.com/discussions/what-are-the-four-features-available-in-ribbon) ### 6. [Troop Messenger](https://www.g2.com/products/troop-messenger/reviews) The Unified Sovereign Workspace | Troop Messenger: The Secure, AI-Enabled Collaboration Powerhouse for Modern Enterprises. Troop Messenger is a high-performance, enterprise-grade communication and collaboration platform designed for organisations that refuse to compromise between user experience and data sovereignty. While traditional tools lock you into their clouds, Troop Messenger gives you the keys by providing a unified "Command Center" that fits your unique security architecture. The Troop Messenger Difference: - Total Deployment Flexibility: Unlike "SaaS-only" competitors, we offer On-Premise, Private Cloud, and Self-Hosted delivery. Maintain 100% ownership of your organizational intelligence. - AI-Enhanced Productivity: Move beyond simple chat. Use AI-Powered File Summaries to digest long briefings instantly and Smart Suggestions to accelerate team responses. - Unified Enterprise Tools: Consolidate your stack. Seamlessly switch between 1:1 & Group messaging, high-definition video conferencing, screen sharing, all within a single, encrypted interface. - Built for High-Stakes Environments: Engineered for industries requiring strict regulatory compliance (BFSI, Healthcare, Legal, and Tech), ensuring your corporate communication meets the highest global standards without sacrificing speed. Primary Solutions Provided: - Eliminate Tool Fragmentation & Silos: Consolidate chat, video, and task management into one cohesive ecosystem. Leverage robust REST APIs and webhooks to build custom workflows and ensure Troop Messenger integrates seamlessly with your existing enterprise application landscape. - Security at the Forefront: Enable global collaboration with end-to-end encryption, multi-factor authentication, SSO, SAML, user authorisations, and advanced role-based administrative controls (RBAC). - Scalable Efficiency: From agile startups to massive enterprises, Troop Messenger scales with your headcount while keeping your overhead low. Experience why forward-thinking enterprises are migrating to a more secure way to work. **Average Rating:** 4.7/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Troop Messenger?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Troop Messenger?** - **Seller:** [Tvisha Communications Pvt Ltd](https://www.g2.com/sellers/tvisha-communications-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, India - **Twitter:** @TvishaT (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10350862/ (141 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are Troop Messenger's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Security (9 reviews) - Communication (7 reviews) - File Sharing (7 reviews) - Organization (4 reviews) **Cons:** - Lack of Features (5 reviews) - User Interface Issues (4 reviews) - Missing Features (3 reviews) - Integration Issues (2 reviews) - Limited Options (2 reviews) ### What Do G2 Reviewers Say About Troop Messenger? *AI-generated summary from verified user reviews* **Pros:** - Users find Troop Messenger's **ease of use** exceptional, facilitating simple, secure communication and easy onboarding. - Users commend the **security features** of Troop Messenger, ensuring safe file sharing and protected internal discussions. - Users enjoy **simple and secure communication** with Troop Messenger, appreciating its user-friendly interface and portability. - Users value the **organized and secure file sharing** of Troop Messenger, enhancing collaboration and efficiency. - Users value the **organized team communication** of Troop Messenger, enhancing productivity and simplifying collaboration significantly. **Cons:** - Users believe Troop Messenger suffers from a **lack of features** , citing issues like inconsistent functionalities and limited integrations. - Users feel that the **user interface issues** detract from Troop Messenger's overall modern appeal and functionality. - Users note the **missing features** in Troop Messenger, like improved UI and better mobile notification consistency. - Users note **integration issues** that hinder workflow automation and suggest improvements for smoother third-party compatibility. - Users find the **limited call participants** frustrating, especially for larger teams needing to connect effectively. #### What Are Recent G2 Reviews of Troop Messenger? **"[Sales & Marketing Executive](https://www.g2.com/survey_responses/troop-messenger-review-13088348)"** **Rating:** 4.5/5.0 stars *— Aurojyoti S.* [Read full review](https://www.g2.com/survey_responses/troop-messenger-review-13088348) --- **"[The Backbone of our team's daily workflow](https://www.g2.com/survey_responses/troop-messenger-review-12535709)"** **Rating:** 5.0/5.0 stars *— Omkar T.* [Read full review](https://www.g2.com/survey_responses/troop-messenger-review-12535709) --- #### What Are G2 Users Discussing About Troop Messenger? - [Is Troop Messenger free?](https://www.g2.com/discussions/is-troop-messenger-free) - [Is Troop Messenger safe?](https://www.g2.com/discussions/is-troop-messenger-safe) - [Is Troop Messenger Indian?](https://www.g2.com/discussions/is-troop-messenger-indian) - 1 comment - [What are the key features of instant messaging software?](https://www.g2.com/discussions/what-are-the-key-features-of-instant-messaging-software) - 2 comments, 1 upvote ### 7. [Commio](https://www.g2.com/products/commio/reviews) Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more. Our cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more. Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you've found a "better way" to communicate. Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you're properly routing across our 40 high-quality carriers and paying the best price for every call. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Commio?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Commio?** - **Seller:** [Commio](https://www.g2.com/sellers/commio) - **Year Founded:** 2009 - **HQ Location:** Raleigh, NC - **Twitter:** @thinqing (660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1911079/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of Commio? **"[Easy and Intelligent](https://www.g2.com/survey_responses/commio-review-8943161)"** **Rating:** 5.0/5.0 stars *— Nancie S.* [Read full review](https://www.g2.com/survey_responses/commio-review-8943161) --- **"[ThinQ/Commio - A Company That's On The Move](https://www.g2.com/survey_responses/commio-review-6564640)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/commio-review-6564640) --- #### What Are G2 Users Discussing About Commio? - [What is thinQ by Commio used for?](https://www.g2.com/discussions/what-is-thinq-by-commio-used-for) ### 8. [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. **Average Rating:** 4.2/5.0 **Total Reviews:** 240 **How Do G2 Users Rate Sangoma Unified Communications Platform?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Sangoma Unified Communications Platform?** - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma (6,562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®) - **Ownership:** TSX-V:STC **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Sangoma Unified Communications Platform's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Business Tools (4 reviews) - Reliability (4 reviews) - Call Quality (3 reviews) - Communication (3 reviews) **Cons:** - Complex Processes (3 reviews) - Difficult Settings Management (2 reviews) - Expensive (2 reviews) - High Cost (2 reviews) - Lack of Intuitiveness (2 reviews) ### What Do G2 Reviewers Say About Sangoma Unified Communications Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Sangoma Unified Communications Platform enhances productivity and simplifies communication across teams. - Users value the **wide set of customizable features** in Sangoma, enhancing their in-house communication experience. - Users value the **reliability** of Sangoma Unified Communications Platform, ensuring seamless communication and enhanced productivity for teams. - Users value the **reliable call quality** of Sangoma Unified Communications Platform, enhancing their communication experience effectively. - Users value the **seamless communication integration** of Sangoma, enhancing productivity and collaboration across teams effectively. **Cons:** - Users find the **setup process complex** and not beginner-friendly, leading to challenges in configuration and integration. - Users find **difficult settings management** to be a challenge, especially for those unfamiliar with telephony configurations. - Users find the **costly licensing and add-ons** of Sangoma Unified Communications Platform to be a significant drawback. - Users note the **high cost** of Sangoma's system, especially with licenses and add-ons increasing expenses significantly. - Users find the **lack of intuitiveness** in the Sangoma Unified Communications Platform to hinder their overall experience. #### What Are Recent G2 Reviews of Sangoma Unified Communications Platform? **"[Convenient Features and Seamless Customer Support for my Business](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)"** **Rating:** 5.0/5.0 stars *— Jordan S.* [Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937) --- **"[Sangoma makes it easy](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745) --- #### What Are G2 Users Discussing About Sangoma Unified Communications Platform? - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) ### 9. [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews) AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Cisco Hosted Collaboration Solution?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.1/10 (Category avg: 8.8/10) - **Native VoIP:** 7.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Cisco Hosted Collaboration Solution?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 50% Enterprise, 33% Mid-Market #### What Are Cisco Hosted Collaboration Solution's Pros and Cons? **Pros:** - Features (1 reviews) - Options Variety (1 reviews) - Reliability (1 reviews) ### What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **superior voice quality** and multiple options of Cisco Hosted Collaboration Solution, making it their preferred choice. - Users value the **extensive options** of Cisco Hosted Collaboration Solution, enhancing their overall collaboration experience. - Users praise the **reliable voice quality** of Cisco Hosted Collaboration Solution, valuing its superior performance over other systems. #### What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution? **"[My name is Mudassir Zaidi. I'm working from trilocks technologies pvt.](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)"** **Rating:** 5.0/5.0 stars *— Mudassir H.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752) --- **"[Cisco Hosted Collaboration Solution](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)"** **Rating:** 4.0/5.0 stars *— Burhan A.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646) --- #### What Are G2 Users Discussing About Cisco Hosted Collaboration Solution? - [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs) - [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs) - [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration) - [What is Cisco collaboration platform?](https://www.g2.com/discussions/what-is-cisco-collaboration-platform) - [What is Cisco Hosted collaboration Solution?](https://www.g2.com/discussions/what-is-cisco-hosted-collaboration-solution) ### 10. [FortiVoice](https://www.g2.com/products/fortivoice/reviews) FortiVoice is a comprehensive unified communications solution designed to enhance business communication through integrated voice, conferencing, and fax services. It caters to organizations ranging from small offices to enterprises with up to 50,000 users, offering a scalable and cost-effective platform that simplifies call management, reduces communication expenses, and ensures seamless connectivity across multiple locations. Key Features and Functionality: - Integrated Communication Services: Combines voice, conferencing, and fax capabilities into a single platform, streamlining communication processes. - Built-in Enterprise-Class Features: Includes auto attendants, auto-provisioning, line/extension appearance, ring groups, user privileges, call queues, call barge, and multi-location integration without the need for additional licenses or hardware. - Scalability: Supports configurations for various organizational sizes, accommodating up to 50,000 users and 3,000 VoIP trunks, ensuring adaptability to business growth. - Simplified Management: Offers centralized management to reduce IT overhead and operating expenses, allowing easy configuration and updates across multiple locations, real-time performance monitoring, and access to call reports through an intuitive management console. - Cost-Effective Pricing: Provides all-inclusive calling features with straightforward and affordable pricing, avoiding hidden costs associated with advanced features or recurring subscriptions. Primary Value and User Solutions: FortiVoice addresses the need for a robust, scalable, and cost-effective communication system that enhances operational efficiency and customer service. By integrating multiple communication services into a single platform, it simplifies management, reduces costs, and ensures reliable connectivity across various locations. Its comprehensive feature set and scalability make it suitable for businesses of all sizes, providing a future-proof solution that grows with the organization. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **How Do G2 Users Rate FortiVoice?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.7/10 (Category avg: 8.8/10) - **Native VoIP:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind FortiVoice?** - **Seller:** [Fortinet](https://www.g2.com/sellers/fortinet) - **Year Founded:** 2000 - **HQ Location:** Sunnyvale, CA - **Twitter:** @Fortinet (151,422 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6460/ (16,279 employees on LinkedIn®) - **Ownership:** NASDAQ: FTNT **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 17% Small-Business #### What Are FortiVoice's Pros and Cons? **Pros:** - Meeting Management (1 reviews) - Reliability (1 reviews) - Security (1 reviews) - User Interface (1 reviews) **Cons:** - Difficult Settings Management (1 reviews) - Frequent Updates (1 reviews) ### What Do G2 Reviewers Say About FortiVoice? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and secure communication** system of FortiVoice, essential for coordinating care across multiple sites. - Users value FortiVoice for its **reliable and secure communication** , enhancing connectivity and coordination across multiple locations. - Users value the **secure communication system** of FortiVoice, ensuring reliable connections across multiple sites. - Users praise the **user-friendly interface** of FortiVoice, enabling efficient communication management across multiple sites. **Cons:** - Users find **difficult settings management** a hurdle, especially for teams lacking extensive telecom expertise during setup. - Users find the **frequent updates** of FortiVoice can cause disruptions, impacting critical uptime in sensitive environments. #### What Are Recent G2 Reviews of FortiVoice? **"[Strengthening Rural Health Communications with FortiVoice](https://www.g2.com/survey_responses/fortivoice-review-11213148)"** **Rating:** 4.5/5.0 stars *— Jonathan S.* [Read full review](https://www.g2.com/survey_responses/fortivoice-review-11213148) --- **"[One of the best Voice Call System](https://www.g2.com/survey_responses/fortivoice-review-8457470)"** **Rating:** 4.5/5.0 stars *— Francis G.* [Read full review](https://www.g2.com/survey_responses/fortivoice-review-8457470) --- #### What Are G2 Users Discussing About FortiVoice? - [What is FortiVoice used for?](https://www.g2.com/discussions/what-is-fortivoice-used-for) - 1 comment ### 11. [Huddle.Team](https://www.g2.com/products/huddle-team/reviews) If you have team members working remotely, you need Huddle.Team from FreeConfereneCall.com. Huddle gives teams the tools they need to stay connected, all in one place. Communicate with your team from anywhere in the world as if you were meeting in person – team members get a Virtual Phone, team chat, and full-featured audio and video conferencing. Get a unified communications platform that’s the perfect tools for small to medium-sized businesses that are looking for a reliable solution for staying connected. Benefits of Huddle.Team over other options: - No Access Codes - Unlimited calling anywhere inside your region - Audio and video hosting with up to 1,000 participants **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **Who Is the Company Behind Huddle.Team?** - **Seller:** [CarrierX](https://www.g2.com/sellers/carrierx) - **Year Founded:** 2001 - **HQ Location:** Long Beach, California - **Twitter:** @FreeConfCall (9,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2030351/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of Huddle.Team? **"[Easy to use](https://www.g2.com/survey_responses/huddle-team-review-8050330)"** **Rating:** 4.0/5.0 stars *— Monica V.* [Read full review](https://www.g2.com/survey_responses/huddle-team-review-8050330) --- **"[Honest Review Of Huddle Team](https://www.g2.com/survey_responses/huddle-team-review-7435529)"** **Rating:** 4.0/5.0 stars *— Shreyas K.* [Read full review](https://www.g2.com/survey_responses/huddle-team-review-7435529) --- ### 12. [Ring4](https://www.g2.com/products/ring4/reviews) Ring4 is a modern phone system in the cloud, enabling remote work for Startups, Freelancers, and SMBs It includes a web console and a mobile app allowing users to have their work line on their personal phone and use the contact center features from anywhere over the internet from their desktop. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Ring4?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Ring4?** - **Seller:** [Ring4](https://www.g2.com/sellers/ring4) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @Ring4app (494 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2907101/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Recent G2 Reviews of Ring4? **"[Stable and inexpensive video conferencing system](https://www.g2.com/survey_responses/ring4-review-4549792)"** **Rating:** 4.5/5.0 stars *— Justin W.* [Read full review](https://www.g2.com/survey_responses/ring4-review-4549792) --- **"[Solves the painful problem of business communication beautifully](https://www.g2.com/survey_responses/ring4-review-4755595)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/ring4-review-4755595) --- #### What Are G2 Users Discussing About Ring4? - [What is Ring4 used for?](https://www.g2.com/discussions/what-is-ring4-used-for) ### 13. [Telzio](https://www.g2.com/products/telzio/reviews) Telzio is a cloud business phone system built for companies that need reliable, flexible communication without the complexity of traditional PBX systems. Set up phone menus, call routing, voicemail, extensions, and auto attendants in minutes, with no hardware or IT expertise required. Manage everything from a web-based dashboard and scale instantly as your team grows. Key features include IVR phone menus, call queues, live call monitoring, SMS, toll-free and local numbers, call recording, and integrations with the tools your team already uses. Telzio serves businesses across healthcare, legal, retail, and professional services, with plans designed for small teams and enterprise deployments alike. Trusted by companies worldwide for mission-critical phone operations. **Average Rating:** 4.1/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Telzio?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Telzio?** - **Seller:** [Telzio](https://www.g2.com/sellers/telzio) - **Year Founded:** 2013 - **HQ Location:** Los Angeles, US - **Twitter:** @Telzio (1,413 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/telzio/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Telzio's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Call Quality (1 reviews) - Customer Support (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (2 reviews) - Access Issues (1 reviews) - Audio Issues (1 reviews) - Difficult Settings Management (1 reviews) - Downtime Issues (1 reviews) ### What Do G2 Reviewers Say About Telzio? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Telzio, finding it simple to set up and operate daily. - Users highlight Telzio's **affordable pricing** and comprehensive features, making it an ideal choice for small businesses. - Users value the **excellent call quality** of Telzio, reliably supporting a large volume of callers. - Users appreciate the **great customer support** from Telzio, making it easy to use and set up. - Users find Telzio's **easy setup** very beneficial, making it ideal for daily use in small practices. **Cons:** - Users find Telzio to be **expensive** , especially with per usage pricing and inadequate customer support options. - Users face significant **access issues** with Telzio, affecting essential functionalities and timely customer support responsiveness. - Users report **audio issues** with Telzio, including malfunctioning call notifications and poor customer support responses. - Users face **difficult settings management** with Telzio, leading to frustrating glitches and ineffective support during crucial moments. - Users experience significant **downtime issues** with Telzio, facing glitches and unresponsive customer support affecting their workflow. #### What Are Recent G2 Reviews of Telzio? **"[All of the bells and whistle](https://www.g2.com/survey_responses/telzio-review-9631740)"** **Rating:** 5.0/5.0 stars *— Andrew B.* [Read full review](https://www.g2.com/survey_responses/telzio-review-9631740) --- **"[Great tool during COVID](https://www.g2.com/survey_responses/telzio-review-4910850)"** **Rating:** 4.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/telzio-review-4910850) --- #### What Are G2 Users Discussing About Telzio? - [What is Telzio used for?](https://www.g2.com/discussions/what-is-telzio-used-for) ### 14. [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates various communication channels, including voice, SMS, chat, email, and video, enabling seamless interactions across multiple platforms. Flex's highly customizable nature allows organizations to tailor every aspect of the customer and agent experience to meet specific business needs. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, SMS, chat, email, and video from a single interface. - Programmability: Customize workflows, user interfaces, routing logic, and integrate with existing systems using Twilio's APIs and SDKs. - Real-Time Analytics: Monitor agent performance and customer interactions with detailed insights to optimize operations. - AI Integration: Leverage AI capabilities, such as Agent Copilot, to assist agents with suggested actions and responses, enhancing productivity and customer satisfaction. - Scalability: Easily scale operations to accommodate varying workloads without the need for on-site hardware. Primary Value and Solutions Provided: Twilio Flex addresses the need for a flexible, scalable, and customizable contact center solution that integrates seamlessly with existing systems. By offering a platform that supports multiple communication channels and provides real-time data and AI-driven insights, Flex enables businesses to deliver personalized customer experiences, improve agent efficiency, and adapt quickly to changing requirements. This adaptability ensures that organizations can meet customer expectations and drive business growth effectively. **Average Rating:** 4.1/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Twilio Flex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Twilio Flex?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) - **Ownership:** NYSE: TWLO **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 39% Mid-Market, 28% Small-Business #### What Are Twilio Flex's Pros and Cons? **Pros:** - Easy Integration (3 reviews) - Integrations (3 reviews) - Chat Feature (2 reviews) - Chat Features (2 reviews) - Customizability (2 reviews) **Cons:** - Limited Features (2 reviews) - Missing Functionality (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) ### What Do G2 Reviewers Say About Twilio Flex? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy integration** of Twilio Flex, facilitating seamless workflows and enhancing the overall user experience. - Users appreciate the **seamless integrations** of Twilio Flex, enhancing efficiency and allowing for customization to fit business needs. - Users commend the **easy chat integration** in Twilio Flex, enhancing agent efficiency and overall contact center operations. - Users appreciate the **seamless chat integration** of Twilio Flex, enhancing agent efficiency and overall contact center operations. - Users value the **high customizability** of Twilio Flex, enabling tailored contact center solutions that enhance operational efficiency. **Cons:** - Users find the **limited features** of Twilio Flex challenging, necessitating extensive customization and technical support for effective use. - Users find the **missing functionality** in Twilio Flex challenging, needing more user-friendly features and easier customization options. - Users find that the **complex features** of Twilio Flex demand significant technical resources, complicating implementation and management. - Users find the **complexity** of Twilio Flex daunting, requiring extensive technical support and customization for effective use. - Users find that the **complex processes** of Twilio Flex demand extensive technical resources for effective implementation and customization. #### What Are Recent G2 Reviews of Twilio Flex? **"[Twilio Flex: Easy, Cost-Effective Softphone with Helpful Support](https://www.g2.com/survey_responses/twilio-flex-review-12458273)"** **Rating:** 4.0/5.0 stars *— Ashton P.* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-12458273) --- **"[Versatile and Customizable, but Requires Technical Investment](https://www.g2.com/survey_responses/twilio-flex-review-5060854)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/twilio-flex-review-5060854) --- #### What Are G2 Users Discussing About Twilio Flex? - [How good is twilio?](https://www.g2.com/discussions/how-good-is-twilio) - [How much is twilio Flex?](https://www.g2.com/discussions/how-much-is-twilio-flex) - [What is twilio Flex?](https://www.g2.com/discussions/what-is-twilio-flex) - [What is twilio flex used for?](https://www.g2.com/discussions/what-is-twilio-flex-used-for) ### 15. [Viirtue Platform](https://www.g2.com/products/viirtue-platform/reviews) Viirtue is a white-label UCaaS and VoIP platform built exclusively for MSPs, IT providers, and telecom resellers. Partners sell fully branded voice, messaging, video, and AI services under their own name, keeping the customer relationship and capturing margins up to 75%. Viirtue never sells directly, so your brand stays front and center with every customer you serve. The platform includes everything a reseller needs to run a modern communications business: hosted PBX, SIP trunking, a fully branded softphone across web, desktop, and mobile, and AI Voice Agents that handle after-hours calls, overflow routing, and real-time sentiment analysis. Every product is delivered under the partner's brand, with no Viirtue branding visible to end customers. ViiBE, Viirtue's built-in billing and quoting engine, handles the operational complexity that comes with managing multiple clients. It automates usage-based billing for AI minutes, telecom tax calculations across jurisdictions, and multi-client account management within a multi-tenant architecture that keeps each account isolated and independently configured. Accepted quotes convert directly to invoices, taxes are applied automatically, and customers can manage their own payment methods through a branded self-service portal, reducing support overhead for partners. For resellers adding AI to their portfolio, Viirtue's AI Voice Agents integrate with Google Calendar, Outlook, ModMed EHR, and any platform via Model Context Protocol. Call recordings are automatically transcribed, sentiment-scored, and summarized through the platform's AI Insights tool, giving partners and their customers visibility into every conversation. Viirtue supports partners with 30-day white-glove onboarding, 24/7 partner support, and no hidden fees. There is no infrastructure to manage and no revenue sharing. Partners own their customers, set their own margins, and build their business on a platform designed to scale with them. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Viirtue Platform?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Viirtue Platform?** - **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue) - **Year Founded:** 2017 - **HQ Location:** St Petersburg, Florida - **Twitter:** @Viirtue1 (139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viirtue (53 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Viirtue Platform's Pros and Cons? **Pros:** - Call Quality (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Viirtue Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent call quality** of Viirtue Platform, enhancing their conference call experience considerably. - Users appreciate the **ease of use** of Viirtue Platform, enjoying seamless conference call functionality. #### What Are Recent G2 Reviews of Viirtue Platform? **"[Easy to Use and Simple to Navigate](https://www.g2.com/survey_responses/viirtue-platform-review-13033505)"** **Rating:** 4.5/5.0 stars *— Paula W.* [Read full review](https://www.g2.com/survey_responses/viirtue-platform-review-13033505) --- **"[Effortless White-Label VoIP with Exceptional Support](https://www.g2.com/survey_responses/viirtue-platform-review-13038037)"** **Rating:** 5.0/5.0 stars *— Carmine I.* [Read full review](https://www.g2.com/survey_responses/viirtue-platform-review-13038037) --- ### 16. [AT&T Collaborate](https://www.g2.com/products/at-t-collaborate/reviews) A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services as you need them. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate AT&T Collaborate?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind AT&T Collaborate?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 67% Enterprise, 17% Mid-Market #### What Are AT&T Collaborate's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Chat Feature (1 reviews) - Ease of Use (1 reviews) - Messaging Features (1 reviews) - Team Collaboration (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Dropping (1 reviews) - Call Drops (1 reviews) - Call Issues (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About AT&T Collaborate? *AI-generated summary from verified user reviews* **Pros:** - Users find AT&T Collaborate to be an **awesome and easy-to-use tool** for effective collaboration. - Users love the **integrated chat feature** of AT&T Collaborate, enhancing their communication experience seamlessly. - Users find AT&T Collaborate to be an **awesome and easy-to-use tool** for seamless collaboration. - Users enjoy the **voice, video, and messaging capabilities** of AT&T Collaborate, enhancing communication effectively. - Users find AT&T Collaborate to be an **easy-to-use tool for team collaboration** , enhancing their teamwork experience. **Cons:** - Users report experiencing **occasional connectivity issues** resulting in dropped calls and interruptions, impacting communication quality. - Users experience **occasional call dropping** with AT&T Collaborate, resulting in frustrating interruptions during conversations. - Users report **occasional call drops** with AT&T Collaborate, impacting communication effectiveness and reliability. - Users experience **occasional connectivity issues** with AT&T Collaborate, causing dropped calls and frustrating interruptions. - Users experience **difficult navigation** , which complicates the process and detracts from overall usability of AT&T Collaborate. #### What Are Recent G2 Reviews of AT&T Collaborate? **"[Voice, video and messaging Application](https://www.g2.com/survey_responses/at-t-collaborate-review-11038044)"** **Rating:** 5.0/5.0 stars *— Phani S.* [Read full review](https://www.g2.com/survey_responses/at-t-collaborate-review-11038044) --- **"[Senior engineer](https://www.g2.com/survey_responses/at-t-collaborate-review-11061297)"** **Rating:** 5.0/5.0 stars *— Keerthikumar s.* [Read full review](https://www.g2.com/survey_responses/at-t-collaborate-review-11061297) --- #### What Are G2 Users Discussing About AT&T Collaborate? - [What is AT&T Collaborate used for?](https://www.g2.com/discussions/what-is-at-t-collaborate-used-for) ### 17. [Ecosmob](https://www.g2.com/products/ecosmob/reviews) Ecosmob builds custom UCaaS platforms that actually fit how your business communicates—not the other way around. From real-time voice and video to presence, messaging, conferencing, and beyond, we design unified communication systems that are flexible, scalable, and tailored to your operations. Whether you’re an enterprise modernizing legacy systems or a service provider launching a branded solution, our UCaaS offerings support secure, multi-device collaboration across teams, locations, and time zones. Built on open-source foundations and designed with future growth in mind, Ecosmob gives you full control, without compromising user experience or reliability. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Ecosmob?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Ecosmob?** - **Seller:** [Ecosmob Technologies](https://www.g2.com/sellers/ecosmob-technologies-3f0ba47a-5fce-412d-8bb3-ebe90047ab93) - **Year Founded:** 2007 - **HQ Location:** Ahmedabad, India - **Twitter:** @ecosmob (1,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ecosmob (345 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Mid-Market, 31% Small-Business #### What Are Ecosmob's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Simple (2 reviews) - Audio Quality (1 reviews) - Call Quality (1 reviews) - Convenience (1 reviews) **Cons:** - User Interface (2 reviews) - Difficult Interface (1 reviews) - Inefficiency (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Ecosmob? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Ecosmob, enjoying a smooth and modern experience without downloads. - Users love the **simple UI** of Ecosmob, making it easy to join meetings without unnecessary downloads. - Users love the **superior audio quality** of Ecosmob, enhancing the clarity of voice during meetings. - Users highlight the **excellent call quality** of Ecosmob, ensuring smooth voice and video during meetings. - Users love the **convenient browser access** of Ecosmob, eliminating the need for downloads and enhancing usability. **Cons:** - Users suggest improvements in the **user interface** , particularly for a more user-friendly and professional dashboard. - Users find the **difficult interface** of Ecosmob somewhat challenging, wishing for a more user-friendly dashboard. - Users report **inefficiency during large conferences** , struggling with participant management and seamless communication issues. - Users find the **lack of documentation** frustrating, wishing for more guides to fully utilize Ecosmob's features. - Users feel the lack of **documentation and guides** limits their understanding of all Ecosmob's features. #### What Are Recent G2 Reviews of Ecosmob? **"[Happy with Ecosmob’s AI Voicebot Solution](https://www.g2.com/survey_responses/ecosmob-review-11666666)"** **Rating:** 5.0/5.0 stars *— Ritu G.* [Read full review](https://www.g2.com/survey_responses/ecosmob-review-11666666) --- **"[Reliable, Scalable, and Truly Customizable Communication Solutions](https://www.g2.com/survey_responses/ecosmob-review-11066641)"** **Rating:** 5.0/5.0 stars *— Alina V.* [Read full review](https://www.g2.com/survey_responses/ecosmob-review-11066641) --- #### What Are G2 Users Discussing About Ecosmob? - [What is Multi-tenant Conferencing used for?](https://www.g2.com/discussions/what-is-multi-tenant-conferencing-used-for) ### 18. [Phound Business](https://www.g2.com/products/phound-business/reviews) Phound Business is a secure, all-in-one communication platform for organizations. It combines business phone numbers (in over 120 countries), calls, texting, video meetings, and AI assistance into one tool—helping teams replace scattered apps and outdated phone systems. Employees handle professional communications without using personal devices. Admins manage numbers, permissions, rules, activity monitoring, and billing from a single central portal for easy oversight. Key features: - Unified calls, messaging, and meetings (unlimited in many plans) - Real-time AI that listens to calls/meetings and generates summaries for quick catch-up - Secure internal team messaging - Centralized billing with clear pricing and no hidden fees - Continuity: numbers, contacts, and history stay with the company during role changes Phound Business delivers control, security, and efficiency—often at about 50% lower cost than similar options. Ideal for teams needing reliable, organized communication. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Phound Business?** - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Phound Business?** - **Seller:** [Phound](https://www.g2.com/sellers/phound) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/phoundapp/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business #### What Are Recent G2 Reviews of Phound Business? **"[Perfect Solution for Maintaining Privacy and Professionalism](https://www.g2.com/survey_responses/phound-business-review-12666604)"** **Rating:** 5.0/5.0 stars *— Sam P.* [Read full review](https://www.g2.com/survey_responses/phound-business-review-12666604) --- **"[Multiple phone numbers, full messaging platform for desktop and mobile](https://www.g2.com/survey_responses/phound-business-review-12667624)"** **Rating:** 5.0/5.0 stars *— Brandon W.* [Read full review](https://www.g2.com/survey_responses/phound-business-review-12667624) --- ### 19. [Vitel Global Cloud PBX](https://www.g2.com/products/vitel-global-cloud-pbx/reviews) Vitel Global Cloud PBX is an AI-powered, cloud-based business phone system designed to enhance communication efficiency for organizations of all sizes. By integrating voice, video, messaging, and analytics into a unified platform, it enables seamless collaboration and improved customer engagement. This solution replaces traditional PBX setups with a scalable and reliable infrastructure, ensuring crystal-clear calls and real-time insights accessible from desktop, web, or mobile devices. Key Features and Functionality: - HD Voice & Video Calling: Provides high-definition clarity for both internal and external communications. - Cloud PBX with Auto-Attendant and Smart Routing: Manages incoming calls efficiently using intuitive IVR systems and team extensions. - AI Call Summaries, Transcripts & Sentiment Detection: Generates accurate, shareable transcripts and analyzes call sentiment to enhance communication strategies. - Multi-Device Applications: Ensures seamless connectivity across iOS, Android, Windows, and macOS platforms. - Voicemail-to-Email Delivery: Allows users to receive and review voicemails directly in their email inboxes. - SIP Trunking with Global Number Access: Supports local and international numbers in over 100 countries, facilitating global connectivity. - Team Messaging and Collaboration Tools: Offers secure chat and file-sharing features to simplify internal coordination. - AI-Powered Analytics Dashboard: Provides real-time and historical reports to track performance and customer trends. - CRM and Helpdesk Integrations: Seamlessly integrates with platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics. - Guaranteed Uptime SLA: Ensures uninterrupted communication with a 99.99% reliability guarantee. Primary Value and Solutions Provided: Vitel Global Cloud PBX addresses the need for a modern, scalable communication system that supports remote work, enhances customer interactions, and streamlines collaboration across distributed teams. By consolidating various communication channels into a single, AI-driven platform, it reduces telephony infrastructure and operating costs by up to 60%, offers enterprise-grade security, and provides real-time insights to inform business decisions. This solution empowers businesses to connect globally, improve productivity, and maintain a professional communication presence without the complexities of traditional phone systems. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Vitel Global Cloud PBX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 5.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Vitel Global Cloud PBX?** - **Seller:** [Vitel Global Communications](https://www.g2.com/sellers/vitel-global-communications) - **Year Founded:** 2010 - **HQ Location:** Piscataway, New Jersey - **Twitter:** @vitel_global (1,245 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2295942 (217 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 56% Mid-Market, 31% Small-Business #### What Are Vitel Global Cloud PBX's Pros and Cons? **Pros:** - Calling Features (1 reviews) **Cons:** - Login Issues (1 reviews) ### What Do G2 Reviewers Say About Vitel Global Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective calling features** of Vitel Global Cloud PBX, simplifying communication and number division. **Cons:** - Users often face **login issues** , encountering frequent delays and being unable to access the system. #### What Are Recent G2 Reviews of Vitel Global Cloud PBX? **"[Clear, Reliable IP Call Connectivity](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-12649672)"** **Rating:** 5.0/5.0 stars *— Shiv S.* [Read full review](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-12649672) --- **"[One of best platform which connects businesses worldwide.](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-10508494)"** **Rating:** 4.5/5.0 stars *— Mohit P.* [Read full review](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-10508494) --- #### What Are G2 Users Discussing About Vitel Global Cloud PBX? - [What is Vitel Global Cloud PBX used for?](https://www.g2.com/discussions/what-is-vitel-global-cloud-pbx-used-for) ### 20. [Asterisk](https://www.g2.com/products/asterisk/reviews) Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for developing state-of-the-art communications applications. Asterisk includes hundreds of pre-built components that handle the complex, low-level details of voice, video, and text communications. Developers use Asterisk to create custom communications solutions and to build innovative communications products. Discover how Asterisk can power your next-generation communications deployment. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Asterisk?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Asterisk?** - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma (6,562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®) - **Ownership:** TSX-V:STC **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 47% Mid-Market, 36% Small-Business #### What Are Asterisk's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Time Efficiency (1 reviews) **Cons:** - Complex Processes (2 reviews) - Customer Service (1 reviews) - Difficult Interface (1 reviews) - Difficult Settings Management (1 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About Asterisk? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **customizable customer service** of Asterisk, enhancing operational efficiency and optimizing costs effectively. - Users value the **easy integration** of Asterisk, making it a foundational choice for any PBX system. - Users find Asterisk offers **easy integrations** , serving as a solid foundation for every PBX system. - Users value the **easy integration** of Asterisk, considering it a solid foundation for any PBX solution. - Users value the **time efficiency** of Asterisk, as it automates processes and optimizes call management seamlessly. **Cons:** - Users find Asterisk's setup **complex and demanding** , requiring significant technical skill for optimal performance. - Users find the **limited customer service support** challenging, noting the complexity and need for technical knowledge. - Users find Asterisk's interface **difficult to navigate** , requiring significant technical knowledge and limited support for assistance. - Users find **difficult settings management** in Asterisk requires technical knowledge and offers limited support, complicating administration. - Users find the **login issues** cumbersome as they must log into Asterisk separately from their CRM. #### What Are Recent G2 Reviews of Asterisk? **"[Rugged Dialer That Gels Seamlessly with Any CRM](https://www.g2.com/survey_responses/asterisk-review-12371322)"** **Rating:** 4.5/5.0 stars *— Sathyanarayanan A.* [Read full review](https://www.g2.com/survey_responses/asterisk-review-12371322) --- **"[Pilar of Telephony](https://www.g2.com/survey_responses/asterisk-review-11757768)"** **Rating:** 5.0/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/asterisk-review-11757768) --- #### What Are G2 Users Discussing About Asterisk? - [What is Asterisk used for?](https://www.g2.com/discussions/what-is-asterisk-used-for) - [Can Asterisk run on Windows?](https://www.g2.com/discussions/can-asterisk-run-on-windows) - [What does it mean when you get a call from Asterisk?](https://www.g2.com/discussions/what-does-it-mean-when-you-get-a-call-from-asterisk) - [How do you make an asterisk?](https://www.g2.com/discussions/how-do-you-make-an-asterisk) - [What can Asterisk do?](https://www.g2.com/discussions/what-can-asterisk-do) ### 21. [AT&T Office@Hand](https://www.g2.com/products/at-t-office-hand/reviews) AT&T Office@Hand is a flexible cloud-based solution that provides voice, fax, text messaging, and audio and video conferencing so workers can be more productive in the office or on the go. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate AT&T Office@Hand?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind AT&T Office@Hand?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 56% Small-Business, 33% Mid-Market #### What Are AT&T Office@Hand's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Communication (2 reviews) - Team Collaboration (2 reviews) - Communication (1 reviews) - Cross-Platform (1 reviews) **Cons:** - Call Drops (1 reviews) - Glitches (1 reviews) - Performance Issues (1 reviews) - Poor Call Quality (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About AT&T Office@Hand? *AI-generated summary from verified user reviews* **Pros:** - Users find AT&T Office@Hand to be **very easy to use** , especially for seamless remote work integration. - Users value the **easy communication** of AT&T Office@Hand, streamlining calls, messages, and collaboration in one platform. - Users appreciate the **streamlined team collaboration** that AT&T Office@Hand offers through its all-in-one communication platform. - Users appreciate the **enhanced communication** capabilities of AT&T Office@Hand, streamlining calls and team collaborations effectively. - Users value the **cross-platform compatibility** of AT&T Office@Hand, enabling seamless remote work across multiple devices. **Cons:** - Users experience **call drops** and glitches in the mobile app, particularly in areas with low signal strength. - Users often face **glitches** in the mobile app, resulting in dropped call quality in low-signal areas. - Users experience **slow video conferencing features** , which can hinder their overall satisfaction with the service. - Users experience **poor call quality** with AT&T Office@Hand, particularly in low-signal areas, affecting communication reliability. - Users experience **slow loading** with video conferencing features, which can hinder overall performance despite other positives. #### What Are Recent G2 Reviews of AT&T Office@Hand? **"[I really like AT&T office@ hand application](https://www.g2.com/survey_responses/at-t-office-hand-review-11409150)"** **Rating:** 5.0/5.0 stars *— Sumit N.* [Read full review](https://www.g2.com/survey_responses/at-t-office-hand-review-11409150) --- **"[All in one communication platform](https://www.g2.com/survey_responses/at-t-office-hand-review-11434001)"** **Rating:** 5.0/5.0 stars *— Alejandra A.* [Read full review](https://www.g2.com/survey_responses/at-t-office-hand-review-11434001) --- #### What Are G2 Users Discussing About AT&T Office@Hand? - [What is AT&T Office@Hand used for?](https://www.g2.com/discussions/what-is-at-t-office-hand-used-for) ### 22. [ComputerTalk](https://www.g2.com/products/computertalk/reviews) ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. **Average Rating:** 3.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ComputerTalk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind ComputerTalk?** - **Seller:** [ComputerTalk](https://www.g2.com/sellers/computertalk) - **Year Founded:** 1987 - **HQ Location:** Richmond HIll, ON, Canada - **Twitter:** @iceComputerTalk (424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/computer-talk-technology-inc (114 employees on LinkedIn®) - **Phone:** 1.800.410.1051 **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Recent G2 Reviews of ComputerTalk? **"[Great experience and support](https://www.g2.com/survey_responses/computertalk-review-8894004)"** **Rating:** 5.0/5.0 stars *— Anurag T.* [Read full review](https://www.g2.com/survey_responses/computertalk-review-8894004) --- **"[Utilisation of computer talk](https://www.g2.com/survey_responses/computertalk-review-8751689)"** **Rating:** 5.0/5.0 stars *— Ms S.* [Read full review](https://www.g2.com/survey_responses/computertalk-review-8751689) --- #### What Are G2 Users Discussing About ComputerTalk? - [What is ComputerTalk used for?](https://www.g2.com/discussions/what-is-computertalk-used-for) ### 23. [Hosted PBX Business Phone System](https://www.g2.com/products/hosted-pbx-business-phone-system/reviews) Aancall is a global UCaaS and CCaaS provider delivering unified communications and cloud contact center solutions powered by AI. The platform enables businesses to connect, collaborate, and engage customers through voice, video, messaging, and intelligent call management. Aancall provides high-quality VoIP services, including SIP trunking in 120+ countries and DID numbers across 65+ countries, ensuring reliable global reach and local presence. With AI-driven capabilities such as smart routing, call analytics, automation, and customer insights, Aancall helps organizations improve efficiency, enhance customer experience, and scale communications securely and seamlessly. Designed for enterprises, startups, and service providers, Aancall combines global connectivity, advanced AI, and cloud-based communications into one powerful platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Hosted PBX Business Phone System?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Hosted PBX Business Phone System?** - **Seller:** [Aancall](https://www.g2.com/sellers/aancall) - **HQ Location:** Wyoming USA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Phone:** 3074106456 **Who Uses This Product?** - **Company Size:** 57% Small-Business, 14% Enterprise #### What Are Hosted PBX Business Phone System's Pros and Cons? **Pros:** - Access (1 reviews) - Calling Features (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Contact Management (1 reviews) - Dialing Issues (1 reviews) - Inadequate AI Integration (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Hosted PBX Business Phone System? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy access** of the Hosted PBX Business Phone System, enjoying seamless Teams integration and simplified calling. - Users appreciate the **easy access and seamless Teams integration** of the Hosted PBX Business Phone System. - Users appreciate the **great customer support** from AANCALL, ensuring prompt assistance whenever needed. - Users commend the **ease of use** of the Hosted PBX Business Phone System, enjoying its simple dashboard and quick setup. - Users value the **easy access** of the Hosted PBX Business Phone System, noting seamless Teams integration and simple calling. **Cons:** - Users find the contact management system has **room for improvement** , particularly regarding prefix usage and integration with Teams. - Users experience **dialing issues** , needing prefixes and lacking clear balance display, impacting overall usability. - Users note the **inadequate AI integration** , with requests for better compatibility and improved accessibility features. - Users note significant **integration issues** with Hosted PBX, including call prefixes and lack of Teams compatibility. - Users note the **missing features** like display balances and Teams integration, indicating a need for improvements. #### What Are Recent G2 Reviews of Hosted PBX Business Phone System? **"[Handy, Easy-to-Use App with Plenty of Options—Great on Mobile](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12729410)"** **Rating:** 5.0/5.0 stars *— anushka s.* [Read full review](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-12729410) --- **"[Easy to Navigate, Great Call Connectivity, and Affordable Pricing](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-13076882)"** **Rating:** 5.0/5.0 stars *— JAY M.* [Read full review](https://www.g2.com/survey_responses/hosted-pbx-business-phone-system-review-13076882) --- ### 24. [Unified Communications Applications](https://www.g2.com/products/unified-communications-applications/reviews) At its best, unified communications (also called “UC”) is just what it says – it enables better collaboration by unifying formerly separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate. **Average Rating:** 4.3/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Unified Communications Applications?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Unified Communications Applications?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 43% Enterprise #### What Are Recent G2 Reviews of Unified Communications Applications? **"[Unified Communications Applications are a must for any business](https://www.g2.com/survey_responses/unified-communications-applications-review-8873461)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/unified-communications-applications-review-8873461) --- **"[Made our communication strategy stronger](https://www.g2.com/survey_responses/unified-communications-applications-review-9502342)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/unified-communications-applications-review-9502342) --- #### What Are G2 Users Discussing About Unified Communications Applications? - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-c71fbf30-f0b7-4af7-91cb-44c533dd6b34) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-44611f70-dc55-413e-ae66-eefec87ff526) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications-6e58087c-42d2-4cbc-838a-98d6edded494) - [What are the 3 main components of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-3-main-components-of-unified-communications) - [What is included in unified communications?](https://www.g2.com/discussions/unified-communications-what-is-included-in-unified-communications-89865105-9a75-4fbe-bfad-4aa9778a04e1) ### 25. [Univerge Blue](https://www.g2.com/products/univerge-blue/reviews) Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Univerge Blue?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 6.7/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Univerge Blue?** - **Seller:** [NEC Corporation of America (NECAM)](https://www.g2.com/sellers/nec-corporation-of-america-necam) - **Year Founded:** 1899 - **HQ Location:** Irving, Texas - **Twitter:** @NEC (14,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2675380 (684 employees on LinkedIn®) - **Ownership:** TYO:6701 **Who Uses This Product?** - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Univerge Blue's Pros and Cons? **Pros:** - Calling Quality (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - User-Friendly (2 reviews) - User Interface (2 reviews) **Cons:** - Expensive (2 reviews) - Call Connectivity Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Univerge Blue? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great calling quality** of Univerge Blue, enhanced by its user-friendly interface and features. - Users find Univerge Blue to be **easy to use** , enjoying a seamless setup and great mobile functionality. - Users love the **great call quality and user-friendly features** of Univerge Blue for their communication needs. - Users appreciate the **user-friendly** design of Univerge Blue, enhancing their overall experience with great call quality. - Users appreciate the **easy-to-use interface** of Univerge Blue, enhancing their overall communication experience with great call quality. **Cons:** - Users find the **pricing to be expensive** , feeling it doesn't justify the value offered by Univerge Blue. - Users experience **call connectivity issues** with Univerge Blue, leading to a less seamless communication experience. - Users experience **connection issues** with Univerge Blue, particularly finding mobile connectivity less fluid than expected. - Users find **mobile connectivity issues** hinder fluidity and overall user experience with Univerge Blue. - Users find the **customer support challenging** and experience issues with the accounts team, impacting overall satisfaction. #### What Are Recent G2 Reviews of Univerge Blue? **"[Sharing files and working with co-workers](https://www.g2.com/survey_responses/univerge-blue-review-9946518)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-9946518) --- **"[Boosts Communication, Minor Connectivity Issues](https://www.g2.com/survey_responses/univerge-blue-review-12717341)"** **Rating:** 5.0/5.0 stars *— toni a.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-12717341) --- ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.