--- title: Tata Communications Kaleyra Unified Communications Reviews meta_title: 'Tata Communications Kaleyra Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Tata Communications Kaleyra Unified Communications works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 13 scale: '5' date_modified: '2026-09-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Tata Communications Kaleyra Unified Communications Reviews **Vendor:** Tata Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Tata Communications Kaleyra Unified Communications Tata Communications' Unified Communications as a Service (UCaaS) is a comprehensive cloud-based solution designed to enhance business communication and collaboration. It integrates voice, video, messaging, and collaboration tools into a single platform, enabling seamless interactions across various channels. This service is tailored to support the dynamic needs of modern enterprises, facilitating efficient and flexible communication regardless of location. Key Features and Functionality: - Cloud Voice Solutions: Offers enterprise-grade voice services, including cloud numbers and the option to bring your own carrier, ensuring reliable and scalable voice communication. - Managed Services: Provides end-to-end management of communication infrastructure, enhancing security and operational efficiency. - Collaboration Tools: Integrates with leading platforms such as Microsoft Teams and Webex, offering solutions like Operator Connect, Direct Routing, and hosted collaboration services to facilitate effective teamwork. - Customer Interaction Suite: Includes Communication Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), and AI-driven customer experience platforms to streamline customer interactions and improve engagement. Primary Value and User Benefits: Tata Communications' UCaaS addresses the challenges of fragmented communication systems by providing a unified platform that enhances productivity and collaboration. By leveraging cloud-based solutions, businesses can reduce costs associated with traditional communication infrastructure, achieve greater scalability, and ensure secure, compliant interactions. The integration with popular collaboration tools and the inclusion of advanced customer interaction services enable organizations to deliver superior employee and customer experiences, driving overall business growth. ## Tata Communications Kaleyra Unified Communications Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **reliability** of Tata Communications Kaleyra Unified Communications, experiencing minimal downtime and efficient tech support. (4 reviews) - Users value the **affordability** of Tata Communications Kaleyra, appreciating its competitive rates and excellent service support. (2 reviews) - Users appreciate the **excellent customer service** of Tata Communications Kaleyra, enhancing their communication experience significantly. (2 reviews) - Users commend the **excellent customer support** of Tata Communications Kaleyra Unified Communications, enhancing their overall experience and satisfaction. (2 reviews) - Users value the **easy global communication** with Tata Communications Kaleyra, enhancing their overall communication experience. (2 reviews) - VoIP Services (2 reviews) - Connectivity Options (1 reviews) - Cost Efficiency (1 reviews) - Ease of Use (1 reviews) - Easy Connection (1 reviews) **What users dislike:** - Users experience **call drops and quality issues** that frustrate their communication and impact client satisfaction negatively. (2 reviews) - Users experience **call quality issues** with frequent drops and technical glitches, impacting overall satisfaction and stability. (2 reviews) - Users report **inefficient customer service** , highlighting delays in setup and inadequate support for routing issues. (2 reviews) - Users find the **high cost** of Tata Communications Kaleyra Unified Communications challenging for small industry players. (1 reviews) - Users find the **limited features** of Tata Communications Kaleyra Unified Communications hinder overall effectiveness and reliability. (1 reviews) - Long Waiting (1 reviews) - Number Issues (1 reviews) - Technical Assistance (1 reviews) ## Tata Communications Kaleyra Unified Communications Reviews ### 1. Average service **Rating:** 3.5/5.0 stars **Reviewed by:** Sushil Kumar P. | Manager of Customer Experience, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 21, 2025 **What do you like best about Tata Communications Kaleyra Unified Communications?** Easy to setup and user friendly UI. Quality **What do you dislike about Tata Communications Kaleyra Unified Communications?** Service and resolution speed could have been better. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Quick connect ### 2. Best Economical Voice solution **Rating:** 4.5/5.0 stars **Reviewed by:** Aadil M. | Managed Services Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 25, 2023 **What do you like best about Tata Communications Kaleyra Unified Communications?** TATA VoIP has been the cheapest and best economical among the other market players offering with competitive rates and with the best service support till date and ease of use to integrate with our CRM tool. **What do you dislike about Tata Communications Kaleyra Unified Communications?** Implementation setup was a bit delayed as they were inefficient in allocating correct resources to the project. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** While using the service we were able to overcome constant call drops which we were facing with our previous VoIP provider and also it requires comparatively less bandwidth for our agents which made our agents much more efficient. ### 3. Best for International Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi T. | Associate Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2023 **What do you like best about Tata Communications Kaleyra Unified Communications?** it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and with the greater experience. **What do you dislike about Tata Communications Kaleyra Unified Communications?** Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical glitches, it was very frustrating. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Because daily to connect with the customers it was helping me to affordable price for internationally and it was helpful me with the so many features like call forwarding, voice mail and many. ### 4. Most rated service **Rating:** 5.0/5.0 stars **Reviewed by:** Gopanpally R. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2023 **What do you like best about Tata Communications Kaleyra Unified Communications?** It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity in communication is very helpful. **What do you dislike about Tata Communications Kaleyra Unified Communications?** The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. Backup routes also fail in a safe model. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Yes, very beneficial in communication easily, and there is some information and routes altered too. Overall experience is good and can be improved further to use more. ### 5. Comprehensive Voice solutions for all scale of enterprises **Rating:** 3.5/5.0 stars **Reviewed by:** Ishan J. | MBA Student, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 22, 2023 **What do you like best about Tata Communications Kaleyra Unified Communications?** One stop solution for all international and inter organisation collaborations through calls as it provides seamless connectivity 24*7 with high quality service. **What do you dislike about Tata Communications Kaleyra Unified Communications?** The only issue is that the service is economically viable if you are a medium to large player in the industry and is not as effective cost and infrastructure wise for small industry players. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** TATA VoIP solved the problem of international connectivity to colleagues through the un-interrupted voice call facility provided, It was really helpful for immediate collaborations with counterparts in other countries. ### 6. TATA VoIP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2024 **What do you like best about Tata Communications Kaleyra Unified Communications?** Provides international communication at cheapest rate ever. Easy to use and reliable. **What do you dislike about Tata Communications Kaleyra Unified Communications?** Sometimes call quality drops down majorly during peak hours **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Provides flexibility in calls. Can easily use laptop for calls. ### 7. My experience of using Tata VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Alden R. | Client Finance Controller & CSR Council member, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2022 **What do you like best about Tata Communications Kaleyra Unified Communications?** The superior bandwidth and call quality that is offered by the Tata VoIP product is really a game changer. It makes businesses run that much more efficiently and cost effectively. **What do you dislike about Tata Communications Kaleyra Unified Communications?** The calls are not stable for a few regions. Moreover, at peak hours, we face call drops at times and the client satisfaction is adversely affected. These are a few pain points **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Tata VoIP is helping small businesses scale at a rapid pace and focus on other challenges in the marketplace, besides connectivity. The data and voice processes are smooth sailing for the most part. ### 8. TATA Telecommunications as Voice Partner **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 25, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tata Communications Kaleyra Unified Communications?** Very large footprint for ITFS Services, Good Customer care **What do you dislike about Tata Communications Kaleyra Unified Communications?** Delivery is not always smooth. Having our ordered numbers tested is cumbersome and lengthy **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** International ITX and ITFS services. We use TATA as a provider for ITFS outside of our company's footprint and also as a voice terminator ### 9. We have better options in market now. **Rating:** 2.5/5.0 stars **Reviewed by:** Deepak K. | Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 25, 2022 **What do you like best about Tata Communications Kaleyra Unified Communications?** Downtime was near to 0. Tech support was also efficient. **What do you dislike about Tata Communications Kaleyra Unified Communications?** Need to keep an eye on usage as all countries were open so chances of misuse are there. **Recommendations to others considering Tata Communications Kaleyra Unified Communications:** There are better options in the marke nowadays. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** customer care was being managed with TATA Voip. ### 10. Not just a regular VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini R. | Account Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2021 **What do you like best about Tata Communications Kaleyra Unified Communications?** It has all the features and functionality to be successful in your role and to grow the business. **What do you dislike about Tata Communications Kaleyra Unified Communications?** It gets confusing initially until you get the hang of it. It's not as user-friendly. **Recommendations to others considering Tata Communications Kaleyra Unified Communications:** As you search for the right VOIP solution, always test TATA as it meets and exceeds standards, they are constantly innovating and have the right product track for any org to be successful using it. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** It gives us the flexibility of having our work number incoming calls to our laptops. It allows the org to have the metrics they need to track and understand the use. ### 11. The best scalable enterprise voice solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul U. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2021 **What do you like best about Tata Communications Kaleyra Unified Communications?** The best part about TATA VoIP is that it is Cost-effective and it is a robust solution. **What do you dislike about Tata Communications Kaleyra Unified Communications?** The cost was a little on the higher side else. **Recommendations to others considering Tata Communications Kaleyra Unified Communications:** Tata being ISP too solves a lot of problems that we may face with other VoIP service providers. Also, the product is robust and best in class Support Team. I recommend this to businesses looking for VoIP solutions. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** Mainly we solve International calling over the internet ability to ensure premium connectivity and superior call quality for our call center. ### 12. Support System is highly appreciated and voice quality pretty good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2021 **What do you like best about Tata Communications Kaleyra Unified Communications?** It's cost effective compare to other voip service in market.And best part you can create own route path. **What do you dislike about Tata Communications Kaleyra Unified Communications?** Not applicable, I was happy with tata voip app **Recommendations to others considering Tata Communications Kaleyra Unified Communications:** If you are looking for cheap price with good quality voice and support system then go for it **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** I normally used to create bridge/ conference call with my client. ### 13. Reliable Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2021 **What do you like best about Tata Communications Kaleyra Unified Communications?** It helps connect with organization in better way. It helps to setup huge infrastructure and looking to work with them. Stable voice/video conferencing. **What do you dislike about Tata Communications Kaleyra Unified Communications?** There is no cons for now because not fully explored yet. Soon I will post here if I have any dislikes. **What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you?** It helps to expand business whether it is small or big. ## Tata Communications Kaleyra Unified Communications Discussions - [What is TATA VoIP used for?](https://www.g2.com/discussions/what-is-tata-voip-used-for) - [View Tata Communications Kaleyra Unified Communications pricing details and edition comparison](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-25+01%3A43%3A50+-0500&secure%5Bsession_id%5D=9092134a-f529-491c-8680-08ff438a0e68&secure%5Btoken%5D=b4e70f8f4b27174336d65e26b7e49e2d046d2a5ad03adcbe731ef2b4b2fc787a&format=llm_user) ## Tata Communications Kaleyra Unified Communications Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Tata Communications Kaleyra Unified Communications Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,609 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,664 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,050 reviews)