# Idiomatic Reviews **Vendor:** Idiomatic **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 12 ## About Idiomatic Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. Try it for free for 14 days! Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program. The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business. ## Idiomatic Reviews ### 1. Comprehensive Analytics with Room for Enhanced Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Idiomatic?** What I adore about Idiomatic is the way it feels like it's on your team. There's an intuitive grace to its interface, making you feel like a data whisperer, even on Monday mornings when you've barely had your first sip of coffee. It's not just a tool; it's a companion that takes the roar of customer feedback and turns it into a symphony of insights. The responsiveness of their customer service is the cherry on top – it's like having a direct line to a group of friends who are as invested in your success as you are. Every query or request is met with understanding and action, making you feel heard and valued. It's this combination of user-centric design and heartfelt service that makes Idiomatic a standout in a sea of analytics platforms. **What do you dislike about Idiomatic?** If there's an area where Idiomatic feels like it could grow, it's in the autonomy it grants to us, the users. While the customer service is nothing short of stellar, the ability to make swift changes on our own without needing to send a request would be a significant stride towards perfection. The platform does a fantastic job at presenting data, but sometimes I find myself wishing for the keys to the car, so to speak, to tweak and tune the settings to my liking. It's a bit like having a helpful co-pilot who's always there to guide you; sometimes, you just want to take the wheel yourself and drive. **What problems is Idiomatic solving and how is that benefiting you?** Idiomatic shines as a beacon in the often murky waters of customer feedback analysis. It solves the intricate puzzle of categorizing and deciphering the true voice of the customer from stacks of support tickets. By automating what used to be a tedious manual task, it not only saves precious time but also brings to light the trends and issues that might otherwise slip through the cracks. For me, the benefits have been multifold. The AI-driven insights have led to sharper, more informed decisions that are directly aligned with our customer's needs. It's like having a crystal ball that reveals the heart of customer concerns, allowing us to proactively address issues before they escalate. The real-time updates keep us agile, ready to pivot or double down on strategies with the confidence that we're moving in the right direction. With Idiomatic, we're not just keeping pace; we're setting the tempo. ### 2. My interactions with their representatives have been wonderful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Idiomatic?** We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our reporting. Our rep has been wonderfully responsive and in our most recent meeting even included someone from their leadership so I could provide the feedback directly. **What do you dislike about Idiomatic?** Apart from the custom solution that I mentioned earlier, it'd be great if there were more flexbility in making changes to the settings yourself instead of relying on representatives. So far they've been wonderfully responsive so no issues so far but it would be a nice to have. **What problems is Idiomatic solving and how is that benefiting you?** AI-driven analyses of our tickets based on actual ticket content instead of agent-driven categorizations. ### 3. Simple Solutions, Big Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Tamila P. | Product Quality Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Idiomatic?** What I like the best about Idiomatic is its intuitive user interface, making it easy to navigate and analyze data efficienty **What do you dislike about Idiomatic?** I'm thoroughly satisfied with my experince **What problems is Idiomatic solving and how is that benefiting you?** The program's robust analytics tools provides deep insights, enabling us to make data-driven decisions effortlessly. Idiomatic's ability to turn complex data into actionable insights sets apart, making it invaluable asset for our company aiming to understand our customers better ### 4. Easy to use, great to use for big data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Idiomatic?** Idiomatic is a great tool to summarize huge amounts of data for our support and product teams. The visuals and graphs help show high level findings without having to dig through too much data. It is also easy to work with Idiomatic to tag and work on new topics or categories that need to be added. **What do you dislike about Idiomatic?** Flagging tickets that are unrealted to a category is currently a manual process. I'd love to see the team build something to help automate or lessen the manual work for this. **What problems is Idiomatic solving and how is that benefiting you?** Idiomatic is helps me with providing up to date feedback to our product teams accurately and in real-time. ### 5. Idiomatic is easy to use and accurate in reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Idiomatic?** I like that it is extremely easy to use. In comparison to other quality platforms, I feel most confident navigating Idiomatic **What do you dislike about Idiomatic?** We integrate Idiomatic with another common support platform, Zendesk. When viewing specific Zendesk tickets in Idiomatic, there is no hyperlink taking you to the ticket in its original platform. You need to view the ticket information in Idiomatic, then go find it in Zendesk. **What problems is Idiomatic solving and how is that benefiting you?** It is benefiting my team and daily job by categorizing tickets and establishing volumes; things that would otherwise be done manually. In that way it is problem solving unnecessary manual work and wasting time. ### 6. A great Customer Intelligence Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Idiomatic?** The thing I like most about Idiomatic is the ease of setting up new categories and issues. Idiomatic folks are very responsive and are always ready to help. It is something we use daily in our work and is integral to our business. The Idiomatic interface is also extremely user friendly and has lots of features. **What do you dislike about Idiomatic?** I would say if anything, Idiomatic might need some more finetuning with very specific topics but generally it is very good at labeling. **What problems is Idiomatic solving and how is that benefiting you?** Understanding categories and issues of user problems. ### 7. Use it to gather customer insights and put into themes easily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Idiomatic?** It brings all data together and categorizes it for easy digestion of insights and customer pain points **What do you dislike about Idiomatic?** With so much customer feedback categorization can get difficult. Also at most I'm seeing 4-5 different pieces of feedback with the way the UX is organized but would like to see it in a more excel like format **What problems is Idiomatic solving and how is that benefiting you?** Gathering customer insights, reporting on them, finding pain points, identifying noice, and deciding which features to build next ### 8. Amazing tool for analyzing support tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Idiomatic?** - Setting up is easy - Customer Sucess team is eager to help - Great onboarding process - Able to easily categorize and analyze support tickets - Makes it easier to check specific concerns/issues that are trending up or down - Easy to navigate - Can incorporate real time notifications with Slacks for spikes in tickets related to certain issues **What do you dislike about Idiomatic?** Nothing to dislike when it has made our lives easier for our customer support team! **What problems is Idiomatic solving and how is that benefiting you?** It provides us with real-time data and notifies us when there is a spike in tickets correlated with a specific issue allowing us to timely address the issue at hand (particularly when there's a bug) but also providing super beneficial feedback. ### 9. Pretty effective in digging the right sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Priyank K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2023 **What do you like best about Idiomatic?** I am PM and I love how I can dive deep into the various segments of the feedback. It really makes my job easy. **What do you dislike about Idiomatic?** I think the UX can be improved and more out of the box can be added. **What problems is Idiomatic solving and how is that benefiting you?** - dig deep into my roadblocks - textual feedback from my customers ### 10. Enjoy Idiomatic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Idiomatic?** I like all the graphs full of data, this helps you visialize impact rather than just looking at numbers **What do you dislike about Idiomatic?** I'm not sure I dislike anything about it. Maybe the UI can use a bit of modernizing. **What problems is Idiomatic solving and how is that benefiting you?** Idiomatic helps us identify mass bugs. It benefits me because I can alert Engineering teams right away. ### 11. Idiomatic Review **Rating:** 4.5/5.0 stars **Reviewed by:** Raiza N. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Idiomatic?** Idiomatic is helpful in gathering insights about contact reasons and trending topics that customers are sending to the customer service team. Also being able to compare data across different filters. **What do you dislike about Idiomatic?** Idiomatic sometimes need for fine-tuning. There are instances where it generalizes pulled data over one common word even though the context is different rendering the data inaccurate. **What problems is Idiomatic solving and how is that benefiting you?** Being able to determine common reach outs and what is driving volume across all channels. With this, our team is able to determine systemic issues that need to be forwarded to other teams. ### 12. Idiomatic Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Idiomatic?** It helps us analyze our trending contacts, it's easier to understand the contacts you are seeing. **What do you dislike about Idiomatic?** not a dislike but an improvement: more filter options **What problems is Idiomatic solving and how is that benefiting you?** Analysis. It makes it easier to analyze our trending contacts since it's already categorized in Idiomatic. - [View Idiomatic pricing details and edition comparison](https://www.g2.com/products/idiomatic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A04%3A41+-0500&secure%5Bsession_id%5D=d5998875-09be-4c3a-94ea-55f31a2b4e96&secure%5Btoken%5D=a4f2f186886ec33533b6f3909e4ee77ae0384868777888e09211ee0bbdbf7f52&format=llm_user) ## Idiomatic Features **Knowledge Management** - Analytics **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Compliance** - Data Governance - Compliance - Auditing **Customer Support** - Suggestions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Idiomatic Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)