Best Speech Analytics Software - Page 10
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Featured Speech Analytics Software At A Glance
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- Overview
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SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all
- 50% Enterprise
- 50% Mid-Market
76 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Talvala Surveillance is a compliance monitoring product, it combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics sol
- Overview
- User Satisfaction
- Seller Details
Unlock the power of your enterprise data with conversational analytics built from the ground up to use large language models. Uniphore U-Analyze uses generative AI to uncover trends, intents and insig
2,263 Twitter followers
- Overview
- User Satisfaction
- Seller Details
U-Assist is an intelligent agent guidance solution designed to streamline the onboarding process, reduce error rates, and enhance operational efficiencies within customer service environments. By inte
2,263 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Truly listen, accurately understand and efficiently respond to your customers with our NLU technology. Having the right Natural Language Understanding (NLU) – is the difference of your customer stayin
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Desig
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based
- Overview
- User Satisfaction
- Seller Details
The VOZIQ AI Predictive Churn Reduction Solution Trial on AWS is a self-service, proof-of-value program designed to help subscription business leaders rapidly explore VOZIQ AI award-winning predictive
12,712 Twitter followers
- Overview
- User Satisfaction
- Seller Details
VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features.
117 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Yactraq delivers business insights through audio mining and speech analytics. Recorded phone calls as well as video contain valuable information related to Voice-of-the-customer, Compliance and Quali
105 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered
- Team Lead
- Computer Software
- Information Technology and Services
- 59% Mid-Market
- 29% Small-Business
103,149 Twitter followers
