SuccessKPI Pricing Overview

SuccessKPI Pricing Reviews

(2)
Daniel M.
DM
Tech Support
Mid-Market (51-1000 emp.)
"SuccessKPI x Genesys Cloud"
What do you like best about SuccessKPI?

Practicality, integration and support global Review collected by and hosted on G2.com.

What do you dislike about SuccessKPI?

Sometimes support is slow and we need to give a few nudges to get an effective response. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market (51-1000 emp.)
"Useful Integration, but Room to Grow"
What do you like best about SuccessKPI?

What I like most about the product is how practical it is and how easy it is to use right from the start. The pre-defined dataset is especially helpful because it saves time and lets me focus on actually using the product immediately, rather than spending extra effort on setup or data preparation. On top of that, the UI is clean and easy to understand, so there’s no real need to tweak anything before getting value from it. Overall, it feels well designed, user-friendly, and ready to use out of the box, which makes the whole experience smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about SuccessKPI?

What I find less satisfying about the product is that the UI feels a bit outdated compared to modern tools, which affects the overall user experience. The available functionalities are also still quite limited, so it may not fully support more complex or flexible use cases. In addition, when external data is needed, it seems to require PS customization, which adds extra dependency, time, and cost. Overall, while the product may work for basic needs, there is still room for improvement in terms of usability, feature depth, and integration flexibility. Review collected by and hosted on G2.com.

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