ViaDialog Pricing Overview

ViaDialog Pricing Key Insights

Last updated on Apr 09, 2026

ViaDialog offers 4 pricing editions, starting at €70. ViaDialog pricing tiers are designed to support different usage levels and team sizes. ViaDialog does not offer a free trial. Compare the ViaDialog pricing table below to figure out the best fit for your needs. Some plans may require you to contact ViaDialog for custom pricing.

Essentiel — €70 / Per User Per Month

Performance — €110 / Per User Per Month

Expert — Add your own price

AI Agents (voice & text) — Add your own price

Rated 5.0 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Essentiel

€70.00

Per User Per Month

The complete foundation for your voice channel. Includes inbound and outbound telephony, IVR, direct numbers and number porting, outbound campaigns, unified customer records with interaction history, and agent productivity tools (case management, media blending, call wrap-up). SSO, GDPR compliant, ISO 22301 certified, hosted in France.

Performance

€110.00

Per User Per Month

ull omnichannel with built-in AI. Everything in Essentiel, plus email, SMS, RCS, WhatsApp, live chat and social media in one agent interface. Includes Agent Assist (live transcription, AI call summaries, knowledge base) and 30+ native integrations, including Salesforce, Microsoft Dynamics 365, HubSpot and Zendesk. Excl. VAT, voice usage billed separately.

Expert

The complete suite, sized with a ViaDialog expert for complex environments. Everything in Performance, plus augmented supervision, AI quality monitoring, supervisor and administrator seats, and AI agents (voicebots and chatbots). Includes dedicated implementation support.

AI Agents (voice & text)

Autonomous AI agents for phone (voicebots, or callbots) and digital channels (chatbots). ViaSpeech and ViaSay resolve customer requests end-to-end and execute tasks such as appointment rescheduling through your CRM and business systems. Deploy them on top of ViaFlow or as a standalone layer in front of your existing contact center. Pricing based on interaction volume, number of scenarios and integrations.

Two ways to work with ViaDialog: a complete integrated suite to run your entire contact center, or AI modules à la carte to plug into the contact center, CRM or telecom infrastructure you already have, with no migration required. All plans run on infrastructure operated and hosted in France. Annual contracts available with optimized pricing.

All prices excl. VAT. Voice usage billed separately. Supervisor and administrator seats available on any plan at 70 € per user per month. Advanced options (augmented supervision, AI quality monitoring) available at 10 € per agent per month on Essentiel and Performance. Quotes within 24 to 48 business hours.

Pricing information for ViaDialog is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ViaDialog must be conducted with the seller.

Pricing information was last updated on November 06, 2026

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ViaDialog Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Software

Product	Price	Features
Talkdesk Digital Essentials	$85.00Per User Per Month	Digital Engagement, email,chat, SMS, social channels, dashboards, reports, APIs and more. Key features include: -CXA -Digital Engagement (Email, Chat, SMS, Social Messaging) -Studio & Routing -Connections -API Access -Real-time Dashboards (Live) -Guardian
JustCall Team	$29.00Per User Per Month	2 users minimum Local number in 70+ countries Unlimited outbound & Inbound minutes Unlimited AI transcription minutes Messaging suite (SMS, MMS & WhatsApp) AI-powered call summary & transcription Toll-free numbers 100+ integrations - CRM systems & help desk tools IVR / Call menus Call queues WhatsApp messaging Team analytics Team performance analytics & reporting API access & workflows AI voice agent (add-on) AI Review Assist (Add-on)
CloudTalk Lite	$19.00Per User Per Month	(140+ Countries) Automated Call Distribution Click to Call International Numbers Mobile App Unlimited Call Queuing Unlimited Inbound & Intracompany Calls

Various alternatives pricing & plans

Pricing information for the above various ViaDialog alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.