# Top Free Social Customer Service Software - Page 3

## How Many Social Customer Service Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** treble.ai (+2.22%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Social Customer Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 64,200+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Social Customer Service Software
 ![G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/social-customer-service/grids.png?focus%5B%5D=678&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=4177&focus%5B%5D=58172&focus%5B%5D=748&focus%5B%5D=4215)

Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Reputation, Sprinklr Service, Freshdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=reputation&focus%5B%5D=sprinklr-service&focus%5B%5D=freshdesk&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-08-05T12%3A04%3A51Z&secure%5Bdisplayable_resource_id%5D=479&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=479&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%2Ffree%3Fpage%3D3&secure%5Btoken%5D=486a79cb12fce6cebae6f5047f4a3d2f3f8c30200f1e4ca1417514e7d7b722bd&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [BotSpace](https://www.g2.com/products/botspace/reviews)

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate BotSpace?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind BotSpace?

- **Seller:** [BotSpace](https://www.g2.com/sellers/botspace)
- **Year Founded:** 2017
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @botspaceHQ  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac0055dff93bfdb5044c609c265c520ac43e62712793c79d5415f51c23177280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspacehq&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 70% Small, 27% Medium

#### What Do G2 Reviewers Say About BotSpace?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive interface** of BotSpace, making WhatsApp marketing efficient and enjoyable to navigate.
- Users praise the **exceptional customer support** of BotSpace, highlighting their dedication and responsiveness to queries.
- Users commend the **automation features** of BotSpace, making WhatsApp marketing effortless and efficient for businesses.
- Users appreciate the **easy integrations** with CRM systems like Hubspot, streamlining workflows and enhancing productivity effectively.
- Users appreciate the **intuitive and user-friendly interface** of BotSpace, making WhatsApp marketing efficient and accessible.

##### Cons

- Users feel that the **pricing can be high** for BotSpace, especially for additional numbers across different countries.
- Users find the **pricing a bit costly** , especially for additional numbers, impacting those operating in multiple countries.
- Users express frustration over **delayed response times** from customer support, impacting their ability to resolve issues swiftly.
- Users experience **poor customer support** , with unqualified assistance and long wait times for urgent issues.
- Users express frustration with **time delays** in support responses, impacting their ability to manage channels efficiently.

#### What Are Recent G2 Reviews of BotSpace?

**["Botspace is an exceptional WhatsApp marketing and automation tool!"](https://www.g2.com/survey_responses/botspace-review-10963909)**

**Rating:** 5.0/5.0 stars

_— Abhi R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-10963909)

**["Cooperative Team"](https://www.g2.com/survey_responses/botspace-review-11353049)**

**Rating:** 4.5/5.0 stars

_— ARTI R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-11353049)

### [Locobuzz](https://www.g2.com/products/locobuzz/reviews)

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

**Average Rating:** 4.3/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Locobuzz?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Visitor Activity:** 7.8/10 (Category avg: 8.4/10)
- **Mentions:** 8.0/10 (Category avg: 8.5/10)
- **Reporting:** 7.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Locobuzz?

- **Seller:** [Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd)
- **Year Founded:** 2015
- **HQ Location:** Mumbai, IN
- **Twitter:** @Locobuzz\_India  
67 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72d4f8e418044dc1b65e6e082060dab1b95d2409ea4172da87e1874ae0d64ff9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocobuzz%2F&secure%5Burl_type%5D=linkedin_company_website)  
297 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 38% Small, 37% Medium

#### What Do G2 Reviewers Say About Locobuzz?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Locobuzz, aided by its intuitive CRM and supportive team.
- Users commend Locobuzz for its **helpful features** , enhancing user experience with quick insights and excellent support.
- Users commend Locobuzz for its **powerful AI-enabled features** that enhance social media listening and reporting capabilities.
- Users appreciate the **efficiency** of Locobuzz, praising its user-friendly interface and seamless workflow automation for complex tasks.
- Users commend Locobuzz for its **excellent customer support** , featuring responsive teams and effective training that enhance user experience.

##### Cons

- Users express frustration with the **slow loading** times of Locobuzz, leading to performance issues during use.
- Users feel that **improvement is needed** in dashboard customization and AI features to enhance overall performance.
- Users find the **limited features** of Locobuzz lacking depth, affecting usability and overall experience.
- Users often face **login issues** and auto logouts, which can lead to frustration and delays in their workflow.
- Users report **performance issues** including lag and slow portal response times, affecting their overall experience.

#### What Are Recent G2 Reviews of Locobuzz?

**["Locobuzz: User-Friendly App with an Always-Available Customer Success Team"](https://www.g2.com/survey_responses/locobuzz-review-13173623)**

**Rating:** 5.0/5.0 stars

_— Shabana B._

[Read full review](https://www.g2.com/survey_responses/locobuzz-review-13173623)

**["Streamlined Customer Service Experience Efficient, and Reliable"](https://www.g2.com/survey_responses/locobuzz-review-13048369)**

**Rating:** 5.0/5.0 stars

_— Aaysha Aasmin K._

[Read full review](https://www.g2.com/survey_responses/locobuzz-review-13048369)

#### What Are G2 Users Discussing About Locobuzz?

- [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment

### [ZoomSphere](https://www.g2.com/products/zoomspherecom/reviews)

ZoomSphere is a social media management tool that helps teams plan, schedule, auto-publish, and analyze content across platforms like Instagram, Facebook, TikTok, LinkedIn, YouTube, and X. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: Approval Flow: Manage post approvals with tools like statuses, built-in chat, and comment panels. Workspaces: Organize clients and teams for seamless project management. AI Copywriter: Define your brand's persona, write a quick prompt, and have multiple captions in seconds! Bulk Approval in Email/Chat: The quickest way to approve whole batch of posts! Mobile App: Stay connected with push notifications, content reviews, and instant approvals. Ideal for businesses and agencies, ZoomSphere simplifies managing multiple profiles, automates tasks, and fosters team collaboration.

**Average Rating:** 4.7/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate ZoomSphere?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Mentions:** 9.3/10 (Category avg: 8.5/10)
- **Reporting:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind ZoomSphere?

- **Seller:** [ZoomSphere](https://www.g2.com/sellers/zoomsphere)
- **HQ Location:** Praha 1, Praha
- **Twitter:** @ZoomSphere  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9eac2797a40681c5cffaaaaa6731c4abbe9b283ffa436ae6d3e25dffe74d082&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoomsphere%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 78% Small, 17% Large

#### What Do G2 Reviewers Say About ZoomSphere?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** capabilities of ZoomSphere, enhancing efficiency in social media collaboration and reporting.
- Users praise the **exceptional customer service** of ZoomSphere, highlighting their quick and effective problem-solving assistance.
- Users commend the **exceptional customer support** of ZoomSphere, quickly resolving issues and enhancing the overall experience.
- Users praise ZoomSphere for its **seamless team collaboration** , enhancing communication and productivity while managing social media accounts.
- Users value the **seamless communication** and centralized approach of ZoomSphere for efficient social media management.

##### Cons

- Users experience some **automatic posting malfunctions** , but generally find the tool satisfactory after retrying.
- Users are disappointed by the **missing Threads posting feature** in ZoomSphere, hoping for its future inclusion.
- Users are frustrated by the **lack of support for posting on Threads** , hoping for future updates to address this.
- Users find the **publishing limitations** of ZoomSphere frustrating, particularly the lack of support for posting on Threads.
- Users express frustration over the **lack of support for posting on Threads** , hoping for future implementation.

#### What Are Recent G2 Reviews of ZoomSphere?

**["The most intuitive tool for social media management."](https://www.g2.com/survey_responses/zoomsphere-review-10732843)**

**Rating:** 5.0/5.0 stars

_— Klára T._

[Read full review](https://www.g2.com/survey_responses/zoomsphere-review-10732843)

**["10+ years with Zoomsphere"](https://www.g2.com/survey_responses/zoomsphere-review-10748601)**

**Rating:** 5.0/5.0 stars

_— František J._

[Read full review](https://www.g2.com/survey_responses/zoomsphere-review-10748601)

#### What Are G2 Users Discussing About ZoomSphere?

- [What is ZoomSphere used for?](https://www.g2.com/discussions/what-is-zoomsphere-used-for)

### [Eclincher](https://www.g2.com/products/eclincher/reviews)

Eclincher is an AI-powered social media management, brand monitoring, and local SEO tools. Some of Eclincher’s main features include an AI publishing agent, post scheduling, a visual calendar, a unified social inbox, an AI auto-reply agent, web and social monitoring, smart queue auto-publishing, topic-suggested content, advanced live analytics with drag-and-drop customization, post approval, and team collaboration. Ranked #1 for ROI in social media management, eclincher integrates with Facebook, Instagram, X, LinkedIn, Google Business, YouTube, TikTok, Threads, Pinterest, Reddit, and more, boosting local SEO rankings and performance tracking. Eclincher is the ideal solution for managing multiple accounts, tracking performance, and optimizing digital presence. Key Features: - Publishing and Scheduling: Effortlessly plan, schedule, and automate publishing posts with AI agent, visual content calendar and customizable automation queues to streamline workflows. - Unified Social Inbox: Centralize and manage all messages, comments, reviews, and mentions in one place, ensuring no customer interaction is overlooked. Save time with AI Auto Reply agent to do the work for you. - Social Listening: Monitor brand mentions, keywords, hashtags, and industry trends to gain valuable insights and stay ahead of the competition. - Brand Monitoring: Track your brand’s reputation and online presence to understand customer perceptions and address feedback effectively. - Analytics and Reporting: Leverage in-depth analytics and create detailed, customizable reports to measure performance and refine your strategy. - Local Listings Management: Ensure accurate and consistent business information across directories to boost local SEO rankings and online trust. - Local SEO: Enhance your local visibility by optimizing keywords, business profiles, and content to reach your target audience effectively. Eclincher is designed for businesses of all sizes, making it easy to connect with audiences and thrive in the ever-evolving digital landscape.

**Average Rating:** 4.6/5.0

**Total Reviews:** 437

#### How Do G2 Users Rate Eclincher?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Visitor Activity:** 8.6/10 (Category avg: 8.4/10)
- **Mentions:** 8.8/10 (Category avg: 8.5/10)
- **Reporting:** 8.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Eclincher?

- **Seller:** [Eclincher](https://www.g2.com/sellers/eclincher)
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @eClincher  
10,947 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=25c356d43ae253c95248296c5fe1dea85404c99547ad8fe08d14e27db654bd0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3038721%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 78% Small, 16% Medium

#### What Do G2 Reviewers Say About Eclincher?

_AI-generated summary from verified user reviews_

##### Cons

- Users feel the **cost of Eclincher is high** compared to other programs offering similar features at lower prices.
- Users feel that Eclincher's pricing is **expensive** compared to other similar tools available at lower costs.
- Users find Eclincher's pricing to be **excessively high** compared to similar programs with lower costs.

#### What Are Recent G2 Reviews of Eclincher?

**["AN AMAZING TOOL AND TEAM"](https://www.g2.com/survey_responses/eclincher-review-9559093)**

**Rating:** 5.0/5.0 stars

_— Carlos F._

[Read full review](https://www.g2.com/survey_responses/eclincher-review-9559093)

**["Efficiency and Exceptional Customer Service"](https://www.g2.com/survey_responses/eclincher-review-12210035)**

**Rating:** 5.0/5.0 stars

_— Marc-André D._

[Read full review](https://www.g2.com/survey_responses/eclincher-review-12210035)

#### What Are G2 Users Discussing About Eclincher?

- [What is eclincher used for?](https://www.g2.com/discussions/what-is-eclincher-used-for)

### [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

**Average Rating:** 4.4/5.0

**Total Reviews:** 235

#### How Do G2 Users Rate Mojo Helpdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Visitor Activity:** 8.8/10 (Category avg: 8.4/10)
- **Mentions:** 8.0/10 (Category avg: 8.5/10)
- **Reporting:** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Mojo Helpdesk?

- **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk)
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @mojohelpdesk  
705 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cda33c6dd16168ff5290175391666242838ebcd260eb98a213757d52a28459e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmojo-helpdesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Primary/Secondary Education
- **Company Size:** 55% Medium, 30% Small

#### What Do G2 Reviewers Say About Mojo Helpdesk?

_AI-generated summary from verified user reviews_

##### Cons

- Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk.
- Users face **button issues** that hinder functionality, particularly with layout consistency and media handling.
- Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk.
- Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk.
- Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively.

#### What Are Recent G2 Reviews of Mojo Helpdesk?

**["Good for Frequent Users"](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)**

**Rating:** 4.0/5.0 stars

_— Chel M._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)

**["Perfect Integration, Simple Setup"](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)**

**Rating:** 5.0/5.0 stars

_— Hugo I. D._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)

#### What Are G2 Users Discussing About Mojo Helpdesk?

- [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost)
- [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software)
- [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments
- [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote

### [Gallabox](https://www.g2.com/products/gallabox/reviews)

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

**Average Rating:** 4.6/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Gallabox?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Visitor Activity:** 5.8/10 (Category avg: 8.4/10)
- **Mentions:** 9.4/10 (Category avg: 8.5/10)
- **Reporting:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Gallabox?

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** gallabox.com
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small, 21% Medium

#### What Do G2 Reviewers Say About Gallabox?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective.
- Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively.
- Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication.
- Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications.
- Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication.

##### Cons

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management.
- Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization.
- Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs.
- Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup.
- Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting.

#### What Are Recent G2 Reviews of Gallabox?

**["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

**["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

**Average Rating:** 4.4/5.0

**Total Reviews:** 468

#### How Do G2 Users Rate Freshchat?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Visitor Activity:** 9.2/10 (Category avg: 8.4/10)
- **Mentions:** 9.4/10 (Category avg: 8.5/10)
- **Reporting:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Freshchat?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 36% Medium

#### What Do G2 Reviewers Say About Freshchat?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions.
- Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization.
- Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management.
- Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions.
- Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly.

##### Cons

- Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors.
- Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency.
- Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options.
- Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup.
- Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors.

#### What Are Recent G2 Reviews of Freshchat?

**["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)**

**Rating:** 4.5/5.0 stars

_— Akshat K._

[Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561)

**["Streamlined Chat Management with Robust Features"](https://www.g2.com/survey_responses/freshchat-review-12657839)**

**Rating:** 4.0/5.0 stars

_— Mandip P._

[Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839)

### [Superchat](https://www.g2.com/products/superchat/reviews)

Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication.

**Average Rating:** 4.6/5.0

**Total Reviews:** 112

#### How Do G2 Users Rate Superchat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Visitor Activity:** 7.4/10 (Category avg: 8.4/10)
- **Mentions:** 7.7/10 (Category avg: 8.5/10)
- **Reporting:** 7.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Superchat?

- **Seller:** [Super X GmbH](https://www.g2.com/sellers/super-x-gmbh)
- **Year Founded:** 2020
- **HQ Location:** Berlin, DE
- **Twitter:** @superchat\_com  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cf49643e8daf0be5ad6530fab713054ef243dd68859a2bd8d9813eb6273e7cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperchatcom&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 79% Small, 21% Medium

#### What Do G2 Reviewers Say About Superchat?

_AI-generated summary from verified user reviews_

##### Pros

- Users rave about the **amazing customer support** of Superchat, with easy setup and effective tools for managing multiple accounts.
- Users value the **user-friendliness and simplicity** of Superchat, enjoying quick connections with customers.
- Users value the **seamless communication ease** of Superchat, appreciating the responsive support and user-friendly interface.
- Users find Superchat to be **easy to use** , coupled with excellent support, enhancing their overall experience.
- Users praise the **easy setup and powerful marketing features** of Superchat, enhancing engagement and client management.

##### Cons

- Users face **significant bugs** with integration, leading to wasted resources and unresolved issues despite repeated escalations.
- Users express frustration over **ticketing issues** , noting the inability to resume conversations after 24 hours.
- Users find Superchat's **added costs for features** like automations and integrations to be quite high.
- Users report serious **integration issues** with Superchat, leading to wasted resources and unmet expectations for their CRM needs.
- Users report a concerning **lack of insights** from Superchat, leading to failed integrations and wasted resources.

#### What Are Recent G2 Reviews of Superchat?

**["Efficient communication and great onboarding"](https://www.g2.com/survey_responses/superchat-review-13207694)**

**Rating:** 4.5/5.0 stars

_— Søren N._

[Read full review](https://www.g2.com/survey_responses/superchat-review-13207694)

**["Strong Onboarding + Strong Support"](https://www.g2.com/survey_responses/superchat-review-10729070)**

**Rating:** 5.0/5.0 stars

_— Julian W._

[Read full review](https://www.g2.com/survey_responses/superchat-review-10729070)

### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

**Average Rating:** 4.4/5.0

**Total Reviews:** 441

#### How Do G2 Users Rate Lime Connect (formerly Userlike)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Visitor Activity:** 8.5/10 (Category avg: 8.4/10)
- **Mentions:** 7.8/10 (Category avg: 8.5/10)
- **Reporting:** 7.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Lime Connect (formerly Userlike)?

- **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect)
- **Year Founded:** 2011
- **HQ Location:** Cologne, Germany
- **Twitter:** @userlike  
5,037 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Small, 16% Medium

#### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly.
- Users love the **easy WhatsApp integration** , simplifying their customer management process significantly.
- Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly.
- Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly.
- Users love the **easy WhatsApp integration** , making customer management seamless and efficient.

##### Cons

- Users find the product **expensive** , which may deter some despite its functionality.
- Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns.

#### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

**["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)**

**Rating:** 4.0/5.0 stars

_— Nello P._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)

**["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)**

**Rating:** 5.0/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)

#### What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

- [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for)

### [Trengo](https://www.g2.com/products/trengo/reviews)

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate Trengo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Visitor Activity:** 7.2/10 (Category avg: 8.4/10)
- **Mentions:** 8.5/10 (Category avg: 8.5/10)
- **Reporting:** 7.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Trengo?

- **Seller:** [Trengo](https://www.g2.com/sellers/trengo)
- **Year Founded:** 2017
- **HQ Location:** Utrecht, Utrecht, Netherlands
- **Twitter:** @TrengoHQ  
284 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion
- **Company Size:** 73% Small, 26% Medium

#### What Do G2 Reviewers Say About Trengo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation.
- Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management.
- Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient.
- Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly.
- Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support.

##### Cons

- Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability.
- Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability.
- Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times.
- Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience.
- Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo.

#### What Are Recent G2 Reviews of Trengo?

**["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)**

**Rating:** 4.5/5.0 stars

_— Ashley d._

[Read full review](https://www.g2.com/survey_responses/trengo-review-11951871)

**["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/trengo-review-11596795)

#### What Are G2 Users Discussing About Trengo?

- [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do)
- [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp)
- [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good)
- [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work)

### [Cloodot](https://www.g2.com/products/cloodot/reviews)

Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across \*\*WhatsApp, Facebook, Instagram, and website chat\*\*. Unlike traditional chatbot tools, Cloodot introduces the concept of an \*\*AI Employee\*\* — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a \*\*code execution environment\*\*, enabling deep customization for any business logic or vertical. Organizations across \*\*automotive, real estate, healthcare, electronics, retail, and hospitality\*\* use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With \*\*Cloodot Chats\*\*, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. \*\*Key capabilities include:\*\* \* AI-powered automation across major messaging channels \* Context-aware and sentiment-sensitive conversations \* Smart follow-ups that re-engage inactive customers \* Seamless integrations with CRMs, ERPs, and booking systems \* Multilingual, media-aware communication (voice, images, and documents) \* Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can \*\*engage, support, and convert customers at scale — without expanding their support teams\*\*. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the \*\*United States, India, the Middle East, and Europe\*\*, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth.

**Average Rating:** 4.9/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cloodot?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Cloodot?

- **Seller:** [Cloodot](https://www.g2.com/sellers/cloodot)
- **Year Founded:** 2019
- **HQ Location:** Deleware, US
- **Twitter:** @cloodot  
56 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fc91f16fa7b0defc75aab00207d10d78043afc6057e1ff45c1ce68bb76f7fe4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloodot-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive
- **Company Size:** 43% Large, 36% Medium

#### What Are Recent G2 Reviews of Cloodot?

**["Providing timely resolutions have become easy."](https://www.g2.com/survey_responses/cloodot-review-4839759)**

**Rating:** 5.0/5.0 stars

_— Nafih C._

[Read full review](https://www.g2.com/survey_responses/cloodot-review-4839759)

**["We got excellent customer satisfaction score with Cloodot!"](https://www.g2.com/survey_responses/cloodot-review-7135054)**

**Rating:** 5.0/5.0 stars

_— FAHAD S._

[Read full review](https://www.g2.com/survey_responses/cloodot-review-7135054)

#### What Are G2 Users Discussing About Cloodot?

- [What is Cloodot used for?](https://www.g2.com/discussions/what-is-cloodot-used-for)

### [SaleSmartly](https://www.g2.com/products/salesmartly/reviews)

SaleSmartly是一款客户高效聊天工具，旨在协助您高效管理客服聊天效率，促进业务高效率。SaleSmartly接入全球主流的社媒渠道，如Facebook、Instagram、WhatsApp、Line、Telegram、Email等，实现聊天自动化和智能化，提高员工效率和客户满意度。SaleSmartly还可以提供网页聊天插件，支持跨媒体和多账号聚合，让您的网站访客可以方便地与您沟通。SaleSmartly还可以帮助您进行自动化营销，通过智能机器人和个性化消息，提升您的销售转化率。SaleSmartly适合各行各业的企业使用，无论是电商、教育、旅游、金融还是其他领域，都可以通过SaleSmartly提升您的业务水平。

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate SaleSmartly?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Visitor Activity:** 8.3/10 (Category avg: 8.4/10)
- **Mentions:** 9.7/10 (Category avg: 8.5/10)
- **Reporting:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SaleSmartly?

- **Seller:** [SaleSmartly](https://www.g2.com/sellers/salesmartly)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37367bb50121e88fbcdbbf400ef945db3f7399eab61d6bd8ec8851ddde04ee25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmartly-global%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 67% Small, 13% Medium

#### What Do G2 Reviewers Say About SaleSmartly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in SaleSmartly, benefiting from streamlined communication and intuitive setup.
- Users value the **simplified communication** and organization features of SaleSmartly, enhancing overall workflow and efficiency.
- Users love the **automation features** of SaleSmartly for enhancing lead management and improving response times effectively.
- Users value the **centralized management** of SaleSmartly, enhancing organization and speeding up customer responses across various channels.
- Users value the **simplicity of communication** in SaleSmartly, enhancing organization and response time across multiple platforms.

##### Cons

- Users note the **steep learning curve** of SaleSmartly, requiring significant time and effort to grasp its features effectively.
- Users find the **steep learning curve** of SaleSmartly challenging, requiring significant time and effort to master its features.
- Users face **automation complexity** , needing additional tutorials for a smoother onboarding experience with SaleSmartly.
- Users find the **difficult setup** of SaleSmartly challenging, requiring significant time investment to understand its features.
- Users find the setup process **time-consuming** , often needing tutorials for guidance on automation features.

#### What Are Recent G2 Reviews of SaleSmartly?

**["Effortlessly Manages Multi-Channel Conversations, But Needs Better Automation Support"](https://www.g2.com/survey_responses/salesmartly-review-13169196)**

**Rating:** 4.5/5.0 stars

_— Terry Devis ._

[Read full review](https://www.g2.com/survey_responses/salesmartly-review-13169196)

**["Intelligent Automation and Time Savings"](https://www.g2.com/survey_responses/salesmartly-review-13116537)**

**Rating:** 5.0/5.0 stars

_— Lucas R._

[Read full review](https://www.g2.com/survey_responses/salesmartly-review-13116537)

### [Comments Analytics](https://www.g2.com/products/comments-analytics/reviews)

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named\_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Comments Analytics?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Visitor Activity:** 9.0/10 (Category avg: 8.4/10)
- **Mentions:** 9.6/10 (Category avg: 8.5/10)
- **Reporting:** 9.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Comments Analytics?

- **Seller:** [Comments Analytics](https://www.g2.com/sellers/comments-analytics)
- **Year Founded:** 2022
- **HQ Location:** Hamburg, Hamburg
- **Twitter:** @CommentsAnaly  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa78e24bc393971fcb82a70589866cfc8e9d92ae643fe75eb614a0d6fd45ebf0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomments-analytics&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 96% Small, 4% Large

#### What Do G2 Reviewers Say About Comments Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy of sentiment analysis** , which provides essential insights for improving products based on customer feedback.
- Users appreciate the **ease of understanding** offered by Comments Analytics, facilitating smooth navigation and interpretation of insights.
- Users value the **ease of use** of Comments Analytics, appreciating the smooth navigation and user-friendly interface.
- Users appreciate the **efficiency** of Comments Analytics for smooth navigation and insightful sentiment analysis.
- Users value the **efficiency improvement** offered by Comments Analytics, making feedback analysis a seamless experience.

#### What Are Recent G2 Reviews of Comments Analytics?

**["Sentiment Analysis for Comments"](https://www.g2.com/survey_responses/comments-analytics-review-9074532)**

**Rating:** 5.0/5.0 stars

_— Soosan N._

[Read full review](https://www.g2.com/survey_responses/comments-analytics-review-9074532)

**["Analytical view of customer Sentiment"](https://www.g2.com/survey_responses/comments-analytics-review-10435740)**

**Rating:** 4.5/5.0 stars

_— Ali R._

[Read full review](https://www.g2.com/survey_responses/comments-analytics-review-10435740)

### [YesHello](https://www.g2.com/products/yeshello/reviews)

Made for SMEs, YesHello is a Cloud Software Built for Customer Service Teams Using WhatsApp™ YesHello is a Complete System for Small Businesses to Get Organized, Take Control of customer inquiries, so they can create Predictably Great Customer Service YesHello is a cloud software for WhatsApp Customer Service. YesHello helps SMEs manage pre-sales support and customer service on WhatsApp in a collaborative way, as a team. With YesHello, it's simple for every team member in your company to have an impact on the customer experience. Built for small businesses, YesHello is a cloud software for WhatsApp Customer Service. Small Businesses Need WhatsApp Messaging. But Regular Whatsapp-ing is slowing down small businesses. Originally made for Person-to-Person Communications, WhatsApp is not built for Team Collaboration. Today’s Digital Transformation requires a modern collaborative approach. Collaborative WhatsApp is the Future. YesHello helps you manage pre-sales support and customer service on WhatsApp in a collaborative way, as a team. With YesHello, it's simple for every team member in your company to have an impact on the customer experience. The newly redesigned YesHello Dashboard puts Whatsapp chats (plus email, and all other social messaging like Instagram DMs, FB Messenger and Telegram) into one conversation-driven interface. This allows your team to work as a team quickly and follow up on requests with ease. In this interactive demo, we’ll guide you through the key components that make up the YesHello 'Collaborative Whatsapp' experience.

**Average Rating:** 4.9/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate YesHello?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Visitor Activity:** 7.9/10 (Category avg: 8.4/10)
- **Mentions:** 8.3/10 (Category avg: 8.5/10)
- **Reporting:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind YesHello?

- **Seller:** [Narrative Consultant](https://www.g2.com/sellers/narrative-consultant)
- **Year Founded:** 2017
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b3dba3712580066334cd8f38e46f3757b075a1632385453a4acfc11711b539c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18247520&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 90% Small, 10% Medium

#### What Are Recent G2 Reviews of YesHello?

**["Customer communication Assistant"](https://www.g2.com/survey_responses/yeshello-review-8615872)**

**Rating:** 4.5/5.0 stars

_— Calixto M._

[Read full review](https://www.g2.com/survey_responses/yeshello-review-8615872)

**["YesHello - Selling By Chat is the Future"](https://www.g2.com/survey_responses/yeshello-review-8564138)**

**Rating:** 5.0/5.0 stars

_— Sandeep N._

[Read full review](https://www.g2.com/survey_responses/yeshello-review-8564138)

#### What Are G2 Users Discussing About YesHello?

- [What is YesHello used for?](https://www.g2.com/discussions/what-is-yeshello-used-for)

### [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews)

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate NobelBiz OMNI+?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Visitor Activity:** 9.2/10 (Category avg: 8.4/10)
- **Mentions:** 9.2/10 (Category avg: 8.5/10)
- **Reporting:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind NobelBiz OMNI+?

- **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz)
- **Year Founded:** 2005
- **HQ Location:** Cheyenne, WY
- **Twitter:** @NobelBiz  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=422c935e4ef3acba45518414a31809026e042ebd0598cbf1a04e5e7f955d3ad5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnobelbiz-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of NobelBiz OMNI+?

**["Dialer is smooth Nobel like the name itself"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)**

**Rating:** 5.0/5.0 stars

_— Smita P._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)

**["We added Human call initiator feature to our dialing strategy without braking the bank"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)

#### What Are G2 Users Discussing About NobelBiz OMNI+?

- [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment

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