Diabolocom
Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.
Average Rating: 4.3/5.0
Total Reviews: 37
How Do G2 Users Rate Diabolocom?
- Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
Who Is the Company Behind Diabolocom?
- Seller: Diabolocom
- Company Website:
- Year Founded: 2005
- HQ Location: Paris, FR
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LinkedIn® Page: www.linkedin.com
179 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Consumer Services
- Company Size: 63% Medium, 28% Small
What Do G2 Reviewers Say About Diabolocom?
AI-generated summary from verified user reviews
Pros
- Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
- Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
- Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
- Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
- Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
- Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
- Users report that customer support is often unresponsive, making it difficult to get timely assistance when required.
- Users desire improved admin control and integration within Diabolocom to streamline their workflow and reduce redundancy.
- Users express a need for better admin integration within Salesforce to streamline tasks and enhance functionality.
- Users desire deeper AI integration within Salesforce to streamline features and reduce redundant tasks.
What Are Recent G2 Reviews of Diabolocom?
"Ergonomic, clear, comprehensive, with a top-notch team. Essential for customer service relations."
Rating: 5.0/5.0 stars
— Céline G.
"Reliable Dialer with Powerful Workflows and Minimal Downtime"
Rating: 4.5/5.0 stars
— Martin F.

