---
title: Thirdlane Multi Tenant PBX Reviews
meta_title: 'Thirdlane Multi Tenant PBX Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Thirdlane Multi Tenant PBX works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Thirdlane Multi Tenant PBX Reviews
**Vendor:** Thirdlane  
**Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Thirdlane Multi Tenant PBX
Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com



## Thirdlane Multi Tenant PBX Pros & Cons
**What users like:**

- Users appreciate the **efficient communication** capabilities of Thirdlane Multi Tenant PBX, making client management seamless and effective. (1 reviews)
- Users commend the **helpful customer support** from Thirdlane's founder, enhancing their overall experience with the product. (1 reviews)
- Users appreciate the **user-friendly interface** of Thirdlane Multi Tenant PBX, enhancing daily communication and client management. (1 reviews)
- Users find Thirdlane Multi Tenant PBX **easy to use** , thanks to dedicated support from the team, enhancing their experience. (1 reviews)
- Users value the **easy communication** with Thirdlane's founder, enhancing their overall experience with the service. (1 reviews)
- Efficiency (1 reviews)
- Features (1 reviews)
- Helpful (1 reviews)
- Helpfulness (1 reviews)
- Integrations (1 reviews)

**What users dislike:**

- Users find the **interface complicated** , leading to customer dissatisfaction and a perception of being outdated. (1 reviews)
- Users find the **complexity of the interface** frustrating, leading to a perception of an outdated platform. (1 reviews)
- Users find the **complex process** frustrating, leading to a perception of being outdated in customer interactions. (1 reviews)
- Users find the **interface complicated** , leading to dissatisfaction and a perception of being outdated among customers. (1 reviews)
- Users find the **complex settings** of Thirdlane Multi Tenant PBX frustrating, impacting their satisfaction and customer perception. (1 reviews)
- Difficult Navigation (1 reviews)
- Lack of Intuitiveness (1 reviews)
- Users find the **learning curve steep** , making it challenging for beginners to adapt to Thirdlane Multi Tenant PBX. (1 reviews)
- Not User-Friendly (1 reviews)
- Outdated Information (1 reviews)

## Thirdlane Multi Tenant PBX Reviews
  ### 1. Thirdlane Multi-Tenant

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ulsa V. | Director of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about Thirdlane Multi Tenant PBX?**

I used third lane when it was on text based back in 2011  and initial stages on MySQL in 2015, the change of storing the data was complex one but third lane team spend so much time to  migrate to MySQL database, but there are many changes from 2015 to 2025. last 10 years they tried to introduce several version I believe it's going on right direction but I am not at all using at this moment.

Alex, is the founder and he was very much into this and very helpful to the customers, he make us easy to work with him,

**What do you dislike about Thirdlane Multi Tenant PBX?**

The Interface wasn't make me happy at all, it's complicated to use and give to customers, our customers always feel we are outdated with this platform.

**What problems is Thirdlane Multi Tenant PBX solving and how is that benefiting you?**

Back in 2011 and 2015, it was helping our customer save a lot of money going with Hosted PBX model, I believe now it has more functionalities.

  ### 2. Thirdlane Multi Tenant PBX

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sudeep C. | Cloud Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Thirdlane Multi Tenant PBX?**

Well, Thirdlane Multi Tenant PBX stands out for its robust features, scalability, and user-friendly interface. It's a solid choice for managing multiple clients and ensuring efficient communication.

**What do you dislike about Thirdlane Multi Tenant PBX?**

Learning curve can be a bit steep, especially for beginners.

**What problems is Thirdlane Multi Tenant PBX solving and how is that benefiting you?**

Thirdlane Multi Tenant PBX addresses the challenge of managing communication systems for multiple clients or tenants. Its benefits lie in streamlining administration, ensuring reliable communication, and providing a scalable solution. While I don't personally use it, these advantages can be beneficial for businesses seeking efficient multi-tenant PBX solutions.



- [View Thirdlane Multi Tenant PBX pricing details and edition comparison](https://www.g2.com/products/thirdlane-multi-tenant-pbx/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-08+06%3A34%3A09+-0500&secure%5Bsession_id%5D=1ea06ac2-01d0-460a-a4ff-2f6041e6b360&secure%5Btoken%5D=e6a06a06fcf61ef14768a357b25ef19a4593aca6544b80e385368eb51c51cb84&format=llm_user)

## Thirdlane Multi Tenant PBX Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Communication**
- Status Updates
- Instant Messaging
- Activity Feed
- Notifications
- Comments and Voting
- Discussions
- User Directory
- Online Status of Coworkers

**Presenter Tools**
- Live Preview
- Notifications Blocker
- Remote Control
- Switch Presenter

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Real-Time Chat
- Hand Raising
- File Sharing
- Private Chat
- Real-Time Chat

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Content Management**
- File Sharing
- Document Collaboration
- Version Control
- Tagging
- Knowledge Base
- Surveys

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Conferencing Options**
- Group Live Chat
- Audio Conferencing
- Video Conferencing
- Video Streaming
- Two-Way Audio & Video
- Conferencing

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Video Call Recording
- Participant Permissions
- One-Click Join
- Video Streaming
- On-Demand Recording
- Call Recording
- Event Scheduling

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Productivity Tools**
- Task Management
- Calendar
- Search
- Mobile
- Multi-Language Support
- Calendar Management
- Document Management
- Project Management
- Content Management
- Workflow Management
- Email Management
- Contact Management
- File Management
- Meeting Management

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Application Tools**
- Password Protection
- Video Call Recording
- In-Browser Application
- Screen Recording
- On-Demand Recording

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Administration**
- Moderation
- User, Role, and Access Management
- Performance and Reliability

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Agentic AI - Screen Sharing**
- Decision Making

**Additional Functionality**
- Video Support
- AI/Machine Learning
- Attendance Management
- Collaboration Tools
- Single Sign On
- Registration Management
- Email Management
- Calendar Management
- Transcripts/Chat History
- Activity Dashboard
- Data Security
- Document Storage
- Document Management
- Alerts/Notifications
- Customizable Branding
- Two-Way Audio & Video
- Drag & Drop
- Conferencing
- Breakout Rooms
- Third-Party Integrations
- API
- Generative AI
- Chat/Messaging
- Whiteboard
- Reminders
- Reporting & Statistics
- Meeting Management
- Brainstorming
- Presentation Streaming
- Surveys & Feedback
- Mobile Access
- Video Conferencing
- User Management
- AI Copilot
- SSL Security
- File Transfer
- Email Reminders
- Remote Access/Control
- Content Management
- Microsoft Outlook Integration
- CRM
- Auto Framing
- On-Demand Webcasting
- Automatic Transcription
- Two Way Audio & Video
- User Profiles
- Video Management
- Polls/Voting
- Event Management
- Brand Management
- HD Audio/Video
- Presentation Tools
- Communication Management
- Host Controls

**Additional Functionality**
- Document Storage
- Chat/Messaging
- File Transfer
- Third-Party Integrations
- Presentation Streaming
- On-Demand Webcasting
- Screen Capture
- Calendar Management
- Multi-Participant Screen Sharing
- Mobile Access
- Brainstorming
- Role-Based Permissions
- API
- Calendar Sync
- Surveys & Feedback
- Customizable Branding
- Email Reminders
- Desktop/Browser Sharing
- Email Management
- Meeting Management
- Collaboration Tools
- Screen Mirroring
- Annotations
- Generative AI
- Whiteboard
- Targeted/Locked Screen Sharing
- Activity Dashboard
- AI Copilot
- Reporting & Statistics
- File Management
- Mobile Screen Sharing
- Video Management
- User Management
- Real Time Screen Sharing
- CRM
- Presenter Control Management
- Drag & Drop
- Microsoft Outlook Integration
- SSL Security
- Video Support
- Scheduling
- Access Controls/Permissions
- Availability Indicator
- @mentions
- Commenting/Notes
- Reminders
- Progress Tracking
- Single Sign On
- Discussions/Forums
- Data Import/Export
- Audio Calls
- Search/Filter

**Additional Functionality**
- API
- @mentions
- Commenting/Notes
- Reminders
- Customizable Branding
- Collaboration Tools
- Surveys & Feedback
- Progress Tracking
- Single Sign On
- Discussions/Forums
- Activity Dashboard
- AI Copilot
- Data Import/Export
- Third-Party Integrations
- Reporting & Statistics
- Audio Calls
- Search/Filter
- Calendar Sync
- Drag & Drop
- Generative AI

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

## Top Thirdlane Multi Tenant PBX Alternatives
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