Hightouch
Hightouch is the leading data and Agentic Marketing Platform for modern marketing teams. Trusted by brands like Domino’s, Autotrader, cars.com, Superhuman (formerly Grammarly), and PetSmart, Hightouch helps marketers deliver personalized experiences, optimize performance, and move faster with data and AI. With Hightouch, business users can drive revenue, grow brand awareness, and maximize ROI without relying on engineering. Hightouch’s Composable Customer Data Platform (CDP), named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, collects behavioral data, resolves identities into unified Customer 360 profiles, builds audiences, syncs to 300+ destinations (including leading ad platforms), and measures campaign impact—directly from your cloud data warehouse. On top of this foundation, Hightouch’s Agentic Marketing Platform uses your complete data and all of the context from your marketing and advertising tools to power true end-to-end lifecycle and performance marketing across paid and owned channels. Purpose-built agents help you go from analyzing campaign performance, to ideating new campaigns, to generating creative, to building segments and cross-channel journeys, to activating audiences and optimization signals back into your ad platforms and downstream tools—often in minutes instead of weeks. Hightouch is built for security, compliance, and scale. Your data stays in your environment—Hightouch never becomes a system of record—and the platform meets SOC 2 Type II, HIPAA, ISO-27001, GDPR, CCPA, and Privacy Shield standards, so even the most regulated organizations can confidently use customer data to power marketing. This approach gives global teams a single, trusted foundation for activation while preserving strong governance, clear audit trails, and regional data residency requirements.
Average Rating: 4.6/5.0
Total Reviews: 424
How Do G2 Users Rate Hightouch?
- Notifications: 8.3/10 (Category avg: 8.6/10)
- Observability: 8.5/10 (Category avg: 8.8/10)
- API Integrations: 8.9/10 (Category avg: 9.0/10)
- Ease of Admin: 9.0/10 (Category avg: 8.9/10)
Who Is the Company Behind Hightouch?
- Seller: Hightouch
- Company Website:
- Year Founded: 2021
- HQ Location: San Francisco, US
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LinkedIn® Page: www.linkedin.com
636 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Data Engineer, Software Engineer
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 60% Medium, 27% Small
What Do G2 Reviewers Say About Hightouch?
AI-generated summary from verified user reviews
Pros
- Users commend Hightouch for its ease of use, ensuring a smooth and intuitive setup experience for new users.
- Users highlight the easy integration with Hightouch, appreciating its smooth setup and clear guidance for onboarding.
- Users commend the responsive customer support of Hightouch, enhancing integration processes and addressing issues promptly.
- Users appreciate the easy integrations of Hightouch, highlighting its smooth setup and intuitive user experience for developers.
- Users find the easy setup of Hightouch intuitive, allowing rapid integration and smooth onboarding for effective data activation.
Cons
- Users find Hightouch expensive, especially for larger organizations, leading to concerns about affordability and value.
- Users express concerns about high pricing issues with Hightouch, particularly regarding affordability and unexpected changes to plans.
- Users report integration issues with Hightouch, especially regarding sync times and advanced transformations requiring workarounds.
- Users experience slow performance with Hightouch, particularly during larger data pulls, affecting usability significantly.
- Users face syncing issues with prolonged job times and insufficient scheduling options affecting efficiency and effectiveness.
What Are Recent G2 Reviews of Hightouch?
"Easy-to-use platform with excellent support and proven AID results."
Rating: 4.5/5.0 stars
— Verified User in Food & Beverages
"Engineers Can Sync Data Easily with Standard SQL Queries"
Rating: 4.5/5.0 stars
— joshua a.
What Are G2 Users Discussing About Hightouch?
- What is Hightouch used for? - 1 comment

