# SightCall Reviews **Vendor:** SightCall **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 21 ## About SightCall SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com. ## SightCall Reviews ### 1. SightCall is the Best leading Product **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi M. | Associate Cyber security consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2023 **What do you like best about SightCall?** SightCall is the top platform for enterprise field service and customer care that uses augmented reality for remote visual help. **What do you dislike about SightCall?** Noting to dislike in the product some times screen gets stuck **What problems is SightCall solving and how is that benefiting you?** more calls in less time while ensuring higher levels of client satisfaction , Quality supports Content management Screen Sharing File Sharing Session Recording Unattended Remote Access Content management ### 2. Best Tool For Technical Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Alpesh C. | Mobile Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about SightCall?** - Best tool for visual remotely with costomers. - Very helpful to connect with costomers - it's very easy to make realtime communication. **What do you dislike about SightCall?** - Price which is higher and need to lower. - Need internet connectivity. **What problems is SightCall solving and how is that benefiting you?** Sightcall tool it's very useful for me when I'm explaining some visually in conference. ### 3. Explore power of augmented reality with marvellous quality **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush L. | Data Engineer 2, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about SightCall?** Remote assistance provided to field workers Advanced image recognition capabilities Realtime annotation of video streams which is very useful in our usecase with retail category. **What do you dislike about SightCall?** Complex technology to work and setup along with devops headaches Not much supported in older devices Regulatory compliance in few countries are tough to tackel without proper customer support team **What problems is SightCall solving and how is that benefiting you?** Remote installation of devices with assistance by field workers which makes it possible to reduce cost and enhance customer satisfaction Customisation according to requirements ### 4. Efficient technical assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Dimple A. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SightCall?** SightCall offers a range of features and capabilities designed to enhance communication and collaboration such as augmented reality collabration,remote assistance and many more which helped to give a new definition to virtual connect. **What do you dislike about SightCall?** There are few issues such as technical compatibility issues,high cost, privacy and security concerns, internet connection required and limited physical interaction. **What problems is SightCall solving and how is that benefiting you?** Some of the problems SightCall solves and the resulting benefits are as follow: 1. Distance and Location Barriers 2.Limited Access to Expertise 3.Improving Customer Support 4.Enhancing Collaboration ### 5. Review for SightCall **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about SightCall?** - helps connect with various customers - remote visual connection **What do you dislike about SightCall?** The high pricing makes it difficult sometimes for small businesses **What problems is SightCall solving and how is that benefiting you?** - it is very effectively solving remote connection by bridging distance gap - good technical support ### 6. wonderful and very reliable product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about SightCall?** Remote visual support is the most effective section of this product **What do you dislike about SightCall?** Pricing is little high comparatively and be customized **What problems is SightCall solving and how is that benefiting you?** Remote support is very beneficial to me ### 7. Incredible stable conference system. **Rating:** 4.5/5.0 stars **Reviewed by:** Mariale M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about SightCall?** It is a very different tool from other conference systems. I think that this tool has provided incredible solutions for us, we love it because it allows conferences to be held with high quality, the videos are very sharp and stable, we have used the system and we can achieve augmented reality. So it is much newer for us, this tool offers many features, it is very broad in terms of video conferences or events, it does an incredible function and I am happy for it, improving the visibility of our conferences every day. **What do you dislike about SightCall?** In my opinion the system has worked incredibly and in the general opinion of the company and our users we have noted that the software and its interface is incredible the way to create web conferences in is extremely simple and maintains all login stability in conferences it is handled in a successful way i do not have any kind of disadvantage with the tools advances and grows little by little, (no problems.) **Recommendations to others considering SightCall:** A company that is dedicated to improving the live system more and more, such as conferences or events and communication so that we always look sharp with a possible high definition and in this way we can express ourselves without any inconvenience or failure for me is a company that cares about its software and every time it improves the updates, it is for that reason that I recommend companies. **What problems is SightCall solving and how is that benefiting you?** In the company, a conference system is obviously needed to carry out events or work communication either within the company or outside it, however, investigating between different systems we found, collaborative systems, conference-only system, but we wanted to go beyond a system That it was much more different conferences to Sightcall, I managed to communicate not only the company but also allow live systems to give technical support to customers, the support we can give is incredible, using artificial intelligence we have managed to indicate to users the problems or failures they have optimally, it's incredible. ### 8. Fast and Efficient technical assistance **Rating:** 5.0/5.0 stars **Reviewed by:** ALFREDO P. | Publishing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about SightCall?** It is a really incredible tool, with it I can make video calls of high audiovisual quality, in real time with excellent graphic speed in addition to providing tools such as geolocation, zoom, on-screen marking which helps to solve problems quickly thanks to the technical support of the staff trained which makes this software an incredibly useful instrument. **What do you dislike about SightCall?** It really is an instrument too useful in many fields of work, commerce, home. All its functions and tools are very good and advanced. **Recommendations to others considering SightCall:** It is very easy to use, practical, fast you can get qualified technical assistance immediately. I recommend it for all users in the industrial, commercial and home field. **What problems is SightCall solving and how is that benefiting you?** SightCall allows its service agents to see the problem exactly as I see it, with this visual, auditory communication tool, and with the help of drawings and annotations on screen in real time, photos and signage I can solve a lot of problems, Share screens and files. It provides a better experience and helps solve efficiently, comfortably and quickly saving a lot of time. ### 9. Real-time Communication Made Easier By Sightcall. **Rating:** 5.0/5.0 stars **Reviewed by:** naomi m. | Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about SightCall?** Sightcall is a global software that provides users with ability to guide their team members remotely. It has incredible features which include Video conferencing, Real-time charts, Visual Support, Mobile Apps and Screen sharing. Live video calling has enabled users to connect with their customers in different locations and work with them one on one.Users can also offer remote assistance to their users. **What do you dislike about SightCall?** So far Sightcall is incredible.it has excellent user support. However, communication becomes a bit difficult in areas with low internet connectivity. This makes videos to hang. **Recommendations to others considering SightCall:** I highly recommend it. Its economical, provides excellent user support,and its secure as it operates on an encrypted network. **What problems is SightCall solving and how is that benefiting you?** Sightcall has enabled us to shorten claim life-cycle by replacing onsite visits with live videos. We can also guide our clients remotely and work with them one on one increasing the efficiency of our services. This has helped us cut down the overall costs in our company. ### 10. A great tool that offer us real time communication and conferences. **Rating:** 5.0/5.0 stars **Reviewed by:** Kindy S. | Sales Floor Manager, Broadcast Media, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about SightCall?** Sightcall is best tool for official communication and for files haring. Audio and video quality is always prefect by this tool and it provides us the great features of screen sharing and for important information sharing in an instant manner. It is most intuitive tool for business meeting and it’s is easy to use. The most favorite thing about this software is that it has a superb features with the great ability. I also share the information with anyone in a more efficient way. It provide us the way for fast conversation with friends and colleagues. It is really help me in all my important business meeting. **What do you dislike about SightCall?** The biggest disadvantage of this software is that sometime with slow internet connection it makes our conversation difficult and harder. Moreover, there are same features that are missing in this software. Another problem that we faced is that sometimes we cannot communicate in groups via video chat, because of some internet problems. For the new users, it is so difficult for use and not much popular as Skype or Business Hangouts are. **What problems is SightCall solving and how is that benefiting you?** The biggest disadvantage of this software is that sometime with slow internet connection it makes our conversation difficult and harder. Moreover, there are same features that are missing in this software. Another problem that we faced is that sometimes we cannot communicate in groups via video chat, because of some internet problems. For the new users, it is so difficult for use and not much popular as Skype or Business Hangouts are. ### 11. Real-time videos **Rating:** 5.0/5.0 stars **Reviewed by:** Diego C. | Publicist, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about SightCall?** Formidable software, what I like most is that it is very easy to use, in addition to having a technical support with a quality first, it has become a vital tool for our company, both for communication with my work staff and to meet the needs and complaints of customers in real time; It also has a very high quality of audio and video, which allows for excellent development during communication. **What do you dislike about SightCall?** We found few negative details because the experience has really been very good. **Recommendations to others considering SightCall:** Highly recommended, it is a really useful tool, as well as easy to use, it is a powerful support for the communication of any company, between employees and with customers, really recommended. **What problems is SightCall solving and how is that benefiting you?** It is a very complete system, it gives you great possibilities from a small interaction to large videoconferences, high quality video and audio, in addition to important features such as taking screenshots during the video call and even a complete recording of it, we are delighted with Sigthcall ### 12. Video calls and effective communication!! **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos Luis E. | Desarrollador de aplicación de software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about SightCall?** This software is an excellent tool that provides clear real-time video calls without delays or issues, and it is very easy to use. With this application, it is possible to establish communication with clients and coworkers, offering solution alternatives, providing quality and effective communication through video and audio. It allows us to communicate effectively and thus avoid physically going to other places, since with this application we can establish a video call and address important matters. It is very easy to use and install, and the graphical interface is ideal for anyone to handle without complications. It is perfect and innovative. **What do you dislike about SightCall?** The time we have been using this application, it has never failed, so I cannot make any negative comments. It is ideal and excellent for establishing communication with clients, associates, and coworkers. **Recommendations to others considering SightCall:** It is an excellent tool for making video calls, resulting in completely effective and real-time communication. The application is very easy to use, and it can be used by anyone without prior induction or learning. It is very intuitive and can also be installed on a mobile device, which makes it easier to use and accessible to anyone. **What problems is SightCall solving and how is that benefiting you?** Currently, it is the pilot tool for establishing communication with clients, partners, employees, and other company locations. It is very effective and very easy to use, allowing real-time and live communication, and it keeps records and times of calls made. It is the default application for communicating with many clients without the need to go to a specific place, which provides the ability to have contact at any time regardless of the location. ### 13. We accompany our clients in any process they need to avoid mistakes ... Perfect communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah W. | IT Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about SightCall?** I like it because I can communicate with coworkers and clients in real time and help in the project process that we are doing, I can also do it from anywhere. It makes me feel safe because I can see others and they see me. It is easy to use and with excellent audio quality without interference in communication. **What do you dislike about SightCall?** Most clients adapted to this form of communication, but others did not, and those that cost them a little more, had to do more detailed training to be able to handle Sightcall more easily. **Recommendations to others considering SightCall:** I recommend that when they implement it in the company, they are accompanied by trained personnel, since it may be that the process is new for you and you configure this software incorrectly. It must be advised by experts in the field. **What problems is SightCall solving and how is that benefiting you?** We work directly with clients, because we remain in direct contact with them when we make video calls, that is the main advantage, because there are no doubts when creating advertising campaigns, projects and important meetings. We keep improving because we feel that Sightcall has more potential to offer us. ### 14. Video chat, the best way to connect with people. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex David M. | Sales And Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about SightCall?** Providing the customer with good service provides greater growth in business and companies. With this tool we can give our clients an assisted navigation and thus we can attend their requests and requirements as well as solve their doubts. With sightcall we can have a video chat with our potential consumers and a much more affective communication since the client feels how important it is for us, also generates more confidence and this makes our company profitable. It is not necessary that our team be an expert to use Sightcall since it is very easy to use, intuitive and fluid. **What do you dislike about SightCall?** Sightcall is perfect, everything in this tool is very fluid and effective, from video chat to instant messaging. There are no disadvantage points. **Recommendations to others considering SightCall:** This tool is powerful in terms of communication, provides security and confidence for both our clients and us. It is easy to use, intuitive and fluid. The video is powerful, the audio with a consistent volume and instant messaging is fast. Without a doubt, it has a very professional team pending its full operation. The cost is low and according to your profits. I totally recommend it. It is a very good alternative in terms of customer service **What problems is SightCall solving and how is that benefiting you?** Previously, with the traditional customer service channels we did not give the importance that everyone deserved, now, our customers can see us through video chat regardless of where they are, which is great since it is not necessary to quote them until our offices to have a communication or achieve integration at the time of a direct collaboration. ### 15. A very complete tool to optimize communication in the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian D. | Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about SightCall?** Sightcall is so complete that I like everything. I can give my clients a better experience of accompanied navigation and not only that, but I can also work hand in hand with them in their projects and campaigns since the client can see me and any other member of my team and thus provide solutions almost immediately. Additionally I can share with them files, data and documents in a safe and easy way. The traditional methods of communication with our clients were good but now with the opportunity to be able to see each other's faces simultaneously, it provides greater security and confidence to be able to attract new clients and retain potential clients. With Sightcall I can organize up to meetings with my clients without having to leave their home or office. **What do you dislike about SightCall?** The only disadvantage that I find in this magnificent tool is that if we do not have a very stable internet connection we cannot provide a pleasant experience since the video tends to be slow and hang. **Recommendations to others considering SightCall:** The ease of use and communication that Sightcall gives us can be found in a few softwares intended for the same function. A very friendly and really functional interface plus the utilities it provides make this tool indispensable for achieving a more effective and affective communication process. Our clients feel identified with us and like the way in which our attention meets their needs. Additionally, Sightcall has a very low and accessible cost, it really is a very low price for all the benefits we find in it, without the support that is always active to solve our failures and doubts. This tool is highly recommended by me and my team. **What problems is SightCall solving and how is that benefiting you?** The communication with our clients is very important, now we have optimized this process, all the members of my team can collaborate directly with our clients and thus create projects and campaigns that are oriented according to the needs of our clients. This way of direct collaboration provides greater security and confidence to our clients when making the decision to work together with us and this increases our profitability. ### 16. Video calls to optimize communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Joel M. | Sales And Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about SightCall?** I love the way I can provide a better experience of communication and attention to our customers, now our entire team is focused on providing a better experience to our customers, so we can capture the largest number of customers and customers. It is incredible how we can interact through video chat, share files with full security and achieve greater interaction and collaboration, with a face-to-face communication which guarantees more security. **What do you dislike about SightCall?** The only negative point I find is that sometimes the video is slow and the audio loses volume, the rest is magnificent and very powerful. Its use is very intuitive. **Recommendations to others considering SightCall:** This tool is very useful for me and for my entire team. I highly recommend it. Low price. professional and trained support. This tool allows to keep all my team in tune with our customers and thus provide excellent attention. **What problems is SightCall solving and how is that benefiting you?** With Sightcall we have been able to integrate and join our clients much more, we have made our clients and great clients more trust in us since the person-to-person collaboration is greater. With the ease of being able to see our customers at the time of serving them and providing a better user experience and a more fluid navigation on our website we have achieved that our clients act with us and collaborate in our campaigns designed for them. ### 17. Communication through video calls that connect more people. **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo L. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about SightCall?** Without a doubt, the utilities that this tool offers me I can't find in any other. Its ease of use and its interface allows me to solve problems with incredible remote assistance with total security and speed. With this magnificent tool, the customer service experience improves a lot since it is more aimed at being personal than just messaging. The way it provides solutions is perfect and innovative, it indicates step by step what we should do. **What do you dislike about SightCall?** I have nothing bad to tell about this tool, it seems so easy to use and perfect. I hope they keep improving every day. **Recommendations to others considering SightCall:** I can openly recommend this tool since we can obtain good results, its ease of use, the qualified staff that forms the support team and the ease of communication that we can obtain with Sigthcall we do not find in many places, Additionally the cost is not high. **What problems is SightCall solving and how is that benefiting you?** Sightcall has facilitated communication between the members of the work team and with our clients, without a doubt we have had a breakthrough, this allows us to be more aligned and attract more customers much more easily. In addition, its technical help is professional, which helps to understand this software more easily and to be able to put into practice all the utilities it offers us. ### 18. technical support at work and at home instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina M. | Publishing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about SightCall?** This software is wonderful and I love it because it provides help to solve problems of any kind, showing the steps to follow on the screen in a graphic way, with drawings and annotations, I can zoom in and thus better understand what I should do. Besides that it is simple to use, the answer with the help is quite fast and that helps me to solve my doubt or problem immediately. **What do you dislike about SightCall?** I really like everything, it is a very useful tool in any field, I always get very fast help when I need it. **Recommendations to others considering SightCall:** Do not be afraid to use this application no matter how small the problem, sightcall is always willing to help you when you need it, whenever I need them I can call them and I solve my problem very quickly. **What problems is SightCall solving and how is that benefiting you?** With sightcall I have managed to solve from problems at home to problems at work, their technical help is wonderful, I have benefited greatly from this software, the help they provide is very complete, it has a wide range of functions to make conferences with the team technical and thus solve the problem in the best way. ### 19. Sightcall is very good, no major issues so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about SightCall?** The features to the call options are easy to use and navigate where even beginners can be able to understand and work through the platform with ease. **What do you dislike about SightCall?** The only disadvantage that I find is that if we do not have a very stable internet connection we cannot provide a pleasant experience since the video tends to be slow and hang. This is an issue with the connection and not the software itself. **What problems is SightCall solving and how is that benefiting you?** It is currently the pilot tool to establish communication with customers, associates, employees and other company headquarters. It is very effective and very easy to use, allows you to establish communication in real time and live, saves records and times of calls made. ### 20. Sightcall Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2019 **What do you like best about SightCall?** Ease of use when obtaining photos of customers vehicle damage. **What do you dislike about SightCall?** Having unnecessary Access to customers private information **What problems is SightCall solving and how is that benefiting you?** Taking photos of customers vehicles damages in order to write repair estimates ### 21. SightCall better than just a Text **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about SightCall?** This program is great for video calling and is functional across the globe. Video communication makes work from different locations possible. **What do you dislike about SightCall?** Startup for using this software was a bit difficult but once familiar with it even those with limited technology knowledge can use. **What problems is SightCall solving and how is that benefiting you?** This program helps to solve communication issues that might arrive from distance between corporate and site managers. ## SightCall Discussions - [What are the all products that the software can be integrated with?](https://www.g2.com/discussions/15975-what-are-the-all-products-that-the-software-can-be-integrated-with) - 1 upvote - [View SightCall pricing details and edition comparison](https://www.g2.com/products/sightcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A09%3A12+-0500&secure%5Bsession_id%5D=0d437b1f-127b-467e-a50a-dea6b65f149a&secure%5Btoken%5D=b8c7d69b5d483630fbee43251285ecb5648cc3e90106796b913a4ef8e55a2150&format=llm_user) ## SightCall Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Maintenance** - Remote Reboot - Remote Printing **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top SightCall Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,789 reviews) - [Help Lightning](https://www.g2.com/products/help-lightning/reviews) - 4.8/5.0 (62 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,258 reviews)