RemoteVS

1 review

RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless assistance, interactive consultations, and efficient contract signing without the need for downloads or installations. By providing a shared browsing experience, RemoteVS enhances customer engagement and streamlines the support process. Key Features and Functionality: - Co-Browsing: Allows agents to connect directly with a customer's browser, enabling synchronized navigation and real-time interaction on the same web page. - On-Screen Tools: Provides pointers and drawing tools for annotations, enhancing communication and clarity during sessions. - File and Image Sharing: Supports the sharing of various file formats, including PNG, JPEG, JPG, and PDF, to deliver detailed information effectively. - Barcode Reader: Enables instant product information verification by scanning barcodes, reducing the need for verbal explanations. - Screen Recording: Automatically records sessions upon customer connection, allowing administrators to review interactions for quality assurance. - LiveView: Offers real-time monitoring of support agents' activities and customer service statistics, ensuring efficient management and oversight. Primary Value and Solutions Provided: RemoteVS addresses the challenges of remote customer support and online sales by offering a platform that combines visual guidance with interactive tools. It eliminates the need for physical presence, allowing businesses to provide immediate, personalized assistance and conduct transactions efficiently. This results in improved customer satisfaction, faster issue resolution, and enhanced operational efficiency.