G2

Juan David A.

IT Analyst

Enterprise (> 1000 emp.)

5/16/2023

"Zoho Lens, interactive remote assistance through AR very easy to use."

5/5

What do you like best about Zoho Lens?

It is a very powerful tool for remote support through AR that technically speaking anyone can use regardless of their technological knowledge, it does not require prior installation, Zoho Lens allows us to connect with customers to assist them when they have problems with their contracted services (ADSL, LB or IPTV), provides us with remote on-site presence, allows us to interact (customer / technician) smoothly and in real time; In the same way it provides us with several tools that facilitate the orientation through the screen (we can draw or write on the screen, enlarge the screen, freeze the image, communicate by chat, take screenshots and record sessions among others). Zoho Lens allows us to guide customers and provide indications very easily on what settings or operations to perform to solve the problem. Review collected by and hosted on G2.com.

What do you dislike about Zoho Lens?

So far I have not had any inconvenience using Zoho Lens, its ease of use and performance has allowed us to use it without any problem, I have no negative comments to share, honestly the experience of using Zoho Lens is very good and satisfactory, it is an excellent product. Review collected by and hosted on G2.com.

What problems is Zoho Lens solving and how is that benefiting you?

Zoho lens allowed us to resolve in a timely manner and in first contact many of the problems that customers presented in the use of their contracted services without having to schedule technical visits, which immediately reflected very positive results in the levels of satisfaction and a considerable reduction in operating costs for travel. Zoho Lens allowed us to be more productive and efficient in accompanying our customers. Review collected by and hosted on G2.com.