Top Free Remote Support Software - Page 3

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 130

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: October 29, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 34,200+ Authentic Reviews
  • 130+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, Freshdesk, JumpCloud, PDQ, Action1, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=freshdesk&focus%5B%5D=jumpcloud&focus%5B%5D=pdq&focus%5B%5D=action1&focus%5B%5D=remote-monitoring-and-management)

Addigy

Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t. Addigy also integrates with other leading IT solutions, including ConnectWise Manage, Datto/Autotask, BrightGauge, Liongard, ITGlue, Malwarebytes, Zapier, Zendesk, Freshdesk, Augmentt, CloudRadial, and Splashtop.

Average Rating: 4.5/5.0

Total Reviews: 212

How Do G2 Users Rate Addigy?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 9.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Addigy?

  • Seller: Addigy
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Miami, FL
  • Twitter: @addigy
    478 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 61% Small, 33% Medium

What Do G2 Reviewers Say About Addigy?

AI-generated summary from verified user reviews

Pros
  • Users find Addigy easy to use, benefiting from intuitive design and exceptional support resources.
  • Users love the seamless Mac support of Addigy, enabling efficient management and automation of updates across devices.
  • Users praise the exceptional customer support of Addigy, highlighting their responsiveness and helpful resources.
  • Users find Addigy's efficient device management invaluable for straightforward deployment and real-time management of Apple devices.
  • Users appreciate Addigy's efficient Apple device management, simplifying deployment and policy management, even for limited-resource teams.
Cons
  • Users highlight the missing features in Addigy, such as inconsistent macOS patching and limited support for other OSs.
  • Users note that improvement is needed in the self-service directory and app management for a clearer experience.
  • Users experience feature issues with Addigy's clunky UI, often leading to confusion and unresponsive interactions.
  • Users find the UI clunky and unresponsive, impacting efficiency and overall satisfaction with Addigy.
  • Users experience slow and unresponsive customer support, leading to frustration and unresolved issues during critical situations.

What Are Recent G2 Reviews of Addigy?

What Are G2 Users Discussing About Addigy?

Getscreen.me

Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history

Average Rating: 4.8/5.0

Total Reviews: 260

How Do G2 Users Rate Getscreen.me?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Getscreen.me?

  • Seller: Getscreen.me
  • Year Founded: 2018
  • HQ Location: Limassol, CY
  • Twitter: @getscreenme
    112 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 91% Small, 8% Medium

What Do G2 Reviewers Say About Getscreen.me?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Getscreen.me, highlighting its simple navigation and effective customer support.
  • Users love the easy setup of Getscreen.me, finding it quick and hassle-free for remote access needs.
  • Users appreciate the reliable remote access provided by Getscreen.me, enhancing team monitoring and support seamlessly.
  • Users love the easy browser-based access of Getscreen.me, allowing instant connections without any software hassle.
  • Users love the intuitive interface of Getscreen.me, making daily tasks seamless and straightforward.
Cons
  • Users report occasional connection issues that can impact experience, though such occurrences are usually rare.
  • Users report slow performance, with low frame rates and laggy response affecting their overall experience.
  • Users find feature limitations in the free plan frustrating, especially with essential features locked behind a paywall.
  • Users express concern over limited compatibility, particularly with Edge and Linux, affecting their overall experience.
  • Users report compatibility issues on Linux, especially with Wayland, affecting their overall experience with Getscreen.me.

What Are Recent G2 Reviews of Getscreen.me?

What Are G2 Users Discussing About Getscreen.me?

Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Pulseway?

  • Seller: MMSoft Design
  • Year Founded: 2011
  • HQ Location: Dublin, Ireland
  • Twitter: @pulsewayapp
    6,073 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support of Pulseway, highlighting their responsiveness and understanding of unique business needs.
  • Users find Pulseway to be easy to use, enabling seamless access and integration for efficient infrastructure management.
  • Users love the exceptional customer support of Pulseway, enhancing their experience and making service management seamless.
  • Users praise the intuitive interface of Pulseway, making it easy to implement and enhancing business operations seamlessly.
  • Users value the effective monitoring capabilities of Pulseway, enabling efficient IT management with minimal oversight.
Cons
  • Users are frustrated with constant upselling and unfinished features, alongside issues with logging out and reporting quality.
  • Users note that improvement is needed in reporting, feature implementation speed, and mobile app consistency.
  • Users express frustration over the missing features, including inadequate network monitoring and outdated mobile app functionality.
  • Users find that Pulseway's reporting and mobile app functionality needs improvement for a more cohesive experience.
  • Users note the limited features of Pulseway, particularly in network monitoring and mobile app updates.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

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Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @Surfly
    903 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate Cobrowse.io?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Quality of Support: 8.2/10 (Category avg: 8.9/10)
  • Compliance: 7.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Cobrowse.io?

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About Cobrowse.io?

AI-generated summary from verified user reviews

Pros
  • Users find that Cobrowse.io enhances customer engagement, facilitating interactions and improving the overall customer experience effectively.
  • Users find Cobrowse.io easy to implement, enhancing interactive customer experience and effective team collaboration for problem-solving.
  • Users find the easy implementation of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving.
  • Users find the easy setup of Cobrowse.io enhances team interactions and improves customer experience effortlessly.
  • Users find Cobrowse.io to be very easy to implement, enhancing team interactions and customer experience effortlessly.
Cons
  • Users note that enhancements to the data suite are necessary for a better experience with Cobrowse.io.

What Are Recent G2 Reviews of Cobrowse.io?

What Are G2 Users Discussing About Cobrowse.io?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the secure file transfer feature of RealVNC, ensuring safe and reliable sharing of important documents.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
Cons
  • Users report poor customer support from RealVNC, with slow responses and unresolved issues after updates.
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

ScreenMeet

Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.

Average Rating: 4.4/5.0

Total Reviews: 23

How Do G2 Users Rate ScreenMeet?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 10.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenMeet?

  • Seller: Screenmeet
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @screenmeet
    236 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Small, 29% Large

What Are Recent G2 Reviews of ScreenMeet?

What Are G2 Users Discussing About ScreenMeet?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 315

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.1/10)
  • Quality of Support: 7.4/10 (Category avg: 8.9/10)
  • Compliance: 7.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kaseya VSA, enjoying its practical interface and efficient management tools.
  • Users love the seamless automation features in Kaseya VSA, enhancing their efficiency and productivity across tasks.
  • Users appreciate the user-friendly interface of Kaseya VSA, which simplifies management and enhances administrative efficiency.
  • Users appreciate the seamless script execution and user-friendly interface of Kaseya VSA for efficient management.
  • Users find Kaseya VSA's intuitive interface enhances their experience, making configuration and management seamless.
Cons
  • Users feel the missing features hinder Kaseya VSA, particularly a direct file transfer method and O365 management.
  • Users face connectivity issues with Kaseya VSA, slowing down their workflow and complicating remote sessions.
  • Users face remote access issues with Kaseya VSA, finding the connection process cumbersome and unreliable at times.
  • Users experience slow performance with Kaseya VSA, facing delays in loading and remote desk operations.
  • Users experience connection issues, finding the process cumbersome and encountering crashes, impacting their workflow significantly.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Fullview?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Fullview?

  • Seller: Fullview
  • Year Founded: 2021
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Fullview?

AI-generated summary from verified user reviews

Pros
  • Users value the customer engagement insights offered by Fullview, enhancing their understanding of user interactions.
  • Users love the easy setup of Fullview for reviewing customer interactions seamlessly.
  • Users value the session replay feature for gaining insights on customer interactions within their application.
  • Users enjoy the setup ease of Fullview, allowing quick access to customer interaction replays effortlessly.

What Are Recent G2 Reviews of Fullview?

Iperius Remote

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Manage all your tasks remotely from a centralized panel Once you get in your own account, you’ll be able to see a list of all connected computers and therefore obtain an immediately accessible list of customers to whom you can provide support and managing tasks remotely. Check your Detailed Session Reports The Pro versions allow you to quickly view all the statistics relating to remote connections made. These statistics can be grouped by group, computer or operator, and filtered by specific dates. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards and Two-Factor Authentication. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS. Iperius Remote is a multi-platform software, you can use it on Mac, Windows, Linux but also on Android and iOS.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate Iperius Remote?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Iperius Remote?

  • Seller: Enter
  • HQ Location: Grottammare, AP
  • Twitter: @enter
    2,965 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 85% Small, 15% Medium

What Do G2 Reviewers Say About Iperius Remote?

AI-generated summary from verified user reviews

Pros
  • Users value the automation for unattended access, enabling quick server restarts and efficient remote troubleshooting.
  • Users love the super fast connection speed of Iperius Remote, ensuring quick access for seamless remote troubleshooting.
  • Users appreciate the superior connectivity of Iperius Remote, enabling seamless access and quick troubleshooting for uninterrupted services.
  • Users value the ease of use of Iperius Remote, finding it intuitive for quick and efficient access.
  • Users love the easy access provided by Iperius Remote for quick and seamless remote troubleshooting and service management.
Cons
  • Users often find audio issues during video conferencing, impacting their overall experience with Iperius Remote.
  • Users find the tool great, but it needs improvement for video conferencing capabilities to enhance overall usability.
  • Users find the video quality lacking during conferencing, which impacts their overall experience with Iperius Remote.

What Are Recent G2 Reviews of Iperius Remote?

What Are G2 Users Discussing About Iperius Remote?

N-able Take Control

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate N-able Take Control?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind N-able Take Control?

  • Seller: N-able
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Nable
    15,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 23% Medium

What Do G2 Reviewers Say About N-able Take Control?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of N-able Take Control, enabling quick remote assistance with minimal setup.
  • Users appreciate the easy setup of N-able Take Control, streamlining remote assistance with quick link or code generation.
  • Users appreciate the fast and reliable remote access of N-able Take Control, enhancing troubleshooting efficiency without disruptions.
  • Users appreciate the ease of adding endpoints in N-able Take Control, facilitating quick and efficient remote assistance.
  • Users admire the ease of adding endpoints for remote support with N-able Take Control, enhancing client assistance efficiency.
Cons
  • Users struggle with the complex implementation process of N-able Take Control, finding it frustrating and time-consuming.
  • Users report mobile app issues that hinder functionality and express frustration with poor customer support and complex implementation.
  • Users find the installation process overly complicated, requiring multiple steps that can add to user stress.
  • Users experience delay issues with N-able Take Control, especially when handling larger files or high-resolution screens.
  • Users find N-able Take Control expensive and underperforming, facing poor support and a complex, outdated interface.

What Are Recent G2 Reviews of N-able Take Control?

What Are G2 Users Discussing About N-able Take Control?

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

How Do G2 Users Rate XMReality?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XMReality?

  • Seller: XMReality
  • Year Founded: 2007
  • HQ Location: Linkoping, Sweden
  • Twitter: @XMReality
    551 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: STO: XMR

Who Uses This Product?

  • Company Size: 39% Small, 37% Large

What Are Recent G2 Reviews of XMReality?

What Are G2 Users Discussing About XMReality?

Remote Utilities

Remote Utilities is a comprehensive remote desktop software that allows secure access and control of remote computers, offering features like file transfer, task management, remote registry access, and more, enabling users to provide support, manage networks, and work seamlessly from different locations.

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Remote Utilities?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Quality of Support: 8.0/10 (Category avg: 8.9/10)
  • Compliance: 9.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Utilities?

  • Seller: Remote Utilities
  • Year Founded: 2010
  • HQ Location: Singapore
  • Twitter: @remoteutilities
    206 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 20% Large

What Do G2 Reviewers Say About Remote Utilities?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Remote Utilities, finding it quick and convenient for accessing devices remotely.
  • Users find the easy access to their home laptops incredibly convenient, especially while traveling.
  • Users appreciate the easy access to their home laptop, finding it handy and quick while traveling.

What Are Recent G2 Reviews of Remote Utilities?

What Are G2 Users Discussing About Remote Utilities?

ShowMyPC

ShowMyPC provides easy-to-use and secure remote access, remote support, collaboration, and productivity tools for individuals and businesses worldwide. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.

Average Rating: 4.1/5.0

Total Reviews: 18

How Do G2 Users Rate ShowMyPC?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Quality of Support: 8.2/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ShowMyPC?

  • Seller: ShowMyPC
  • HQ Location: Santa Clara,CA
  • Twitter: @desktopsharings
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About ShowMyPC?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ShowMyPC, finding it simple and efficient for remote access and support.
  • Users love the easy access of ShowMyPC, enjoying its straightforward setup and reliable remote support.
  • Users love the easy setup of ShowMyPC, finding it straightforward and perfect for quick remote access.
  • Users highlight the reliable remote connectivity of ShowMyPC, enhancing their experience with straightforward access and support.
  • Users commend the reliability of ShowMyPC, enjoying its straightforward functionality for remote access and support.
Cons
  • Users find feature limitations in ShowMyPC, especially compared to advanced remote access tools, somewhat restricting.
  • Users find limited customization options in ShowMyPC, making it less versatile than more advanced remote access tools.
  • Users find ShowMyPC's limited features inadequate for advanced tasks, making it feel basic compared to other tools.
  • Users find missing advanced features in ShowMyPC, feeling it's limited compared to other remote access tools.
  • Users find ShowMyPC not user-friendly, with a limited interface and minimal advanced features affecting overall ease of use.

What Are Recent G2 Reviews of ShowMyPC?

What Are G2 Users Discussing About ShowMyPC?

Supremo

Supremo is a remote support software for Windows, macOS, iOS, and Android combining RMM, Help Desk features, and AI-driven Behavioral Threat Detection into an all-in-one tool for IT teams, tech support operators, and MSP/MSSP. It requires zero configuration, with mobile connectivity included in each available plan. Users can take advantage of screen sharing to deliver remote support for immediate troubleshooting as well as scheduled, unattended maintenance. Session efficiency is boosted through multi-monitor support, rapid-select shortcuts, and command-line configuration, while access policies and passwords can be customized per endpoint. Standard capabilities in every session include chat, file transfer, an unlimited online address book, remote printing, automatic updates and single-click activation unattended access. Mobile Support extends basic remote connections to phones, tablets and other mobile devices: using Supremo Mobile, support staff can turn any mobile into a primary controller to access servers and computers, featuring direct access from and to Android and iOS endpoints. Core RMM capabilities incorporate Patch Management, Network Scan, Remote Shell, and monitoring of Process, Service, and Event logs, in addition to an automatically updated Hardware and Software inventory across all endpoints. Meanwhile, Help Desk features supply a Support Queue and Remote Support Invoicing with flexible billing settings suited to individual client contracts. To accommodate larger operations, Supremo facilitates automatic and mass configuration and deployment, real-time license usage control, and in-depth, exportable connection activity reports. Features like user management and license sSharing allow a Support Team to balance workloads effectively across agents. For MSPs and MSSPs distributing customized tools, the client software can be rebranded using Supremo Custom and Supremo Custom Pro. Users require no account registration, VPN installation, or firewall and router adjustments - they simply need to download and launch the client, with optional connection confirmation available to authorize sessions before technicians connect. Data travels via an encrypted, 2FA-protected pathway. Comprehensive security is maintained through anti-brute-force protection, ID whitelisting, connection confirmation, and detailed permissions, while seamless integration with existing software is enabled via command-line interface, open APIs, or custom builds. Instead of per-user licensing, Supremo bases pricing on simultaneous connections and, as an option,, managed RMM endpoints, offering unlimited users and endpoints to connect to. Subscriptions are available on quarterly, annual, or multi-year terms, with connection counts, monitored devices, and plan durations adjustable via the online account portal whenever needed. Available in three tiers - Solo, Business, and Professional - the platform scales from a single connection up to the number of concurrent connections you need, with core functions such as RMM, health monitoring, logging, patch management, detailed analytics, and Helpdesk features centered in the Professional offering.

Average Rating: 4.0/5.0

Total Reviews: 25

How Do G2 Users Rate Supremo?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.1/10)
  • Quality of Support: 7.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Supremo?

  • Seller: Nanosystems
  • Year Founded: 1986
  • HQ Location: Ascoli Piceno, Italy
  • Twitter: @NanosystemsSrl
    344 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 44% Small, 28% Medium

What Do G2 Reviewers Say About Supremo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Supremo, enjoying seamless remote connections without the need for registration.
  • Users appreciate the seamless file transfer feature of Supremo, enhancing convenience and security for remote work.
  • Users enjoy the seamless mobile compatibility of Supremo, facilitating efficient remote control and printing from anywhere.
  • Users enjoy the seamless connections for remote control, allowing secure and effortless access to their files from home.
  • Users appreciate the super security provided by Supremo, enhanced by password authentication for remote access.

What Are Recent G2 Reviews of Supremo?

What Are G2 Users Discussing About Supremo?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024