Top Free Remote Support Software - Page 3

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 116

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 (↓0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SetMe (+0.34%) - Among all products in this category, SetMe recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 27,500+ Authentic Reviews
  • 116+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, JumpCloud, Action1, PDQ Connect, Remote Monitoring and Management, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=pdq-connect&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=airdroid-business)

Addigy

Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t. Addigy also integrates with other leading IT solutions, including ConnectWise Manage, Datto/Autotask, BrightGauge, Liongard, ITGlue, Malwarebytes, Zapier, Zendesk, Freshdesk, Augmentt, CloudRadial, and Splashtop.

Average Rating: 4.5/5.0

Total Reviews: 211

How Do G2 Users Rate Addigy?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 9.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Addigy?

  • Seller: Addigy
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Miami, FL
  • Twitter: @addigy
    478 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    79 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Addigy?

AI-generated summary from verified user reviews

Pros
  • Users find Addigy easy to use, benefiting from intuitive design and exceptional support resources.
  • Users love the seamless Mac support of Addigy, enabling efficient management and automation of updates across devices.
  • Users praise the exceptional customer support of Addigy, highlighting their responsiveness and helpful resources.
  • Users find Addigy's efficient device management invaluable for straightforward deployment and real-time management of Apple devices.
  • Users appreciate Addigy's efficient Apple device management, simplifying deployment and policy management, even for limited-resource teams.
Cons
  • Users highlight the missing features in Addigy, such as inconsistent macOS patching and limited support for other OSs.
  • Users note that improvement is needed in the self-service directory and app management for a clearer experience.
  • Users experience feature issues with Addigy's clunky UI, often leading to confusion and unresponsive interactions.
  • Users find the UI clunky and unresponsive, impacting efficiency and overall satisfaction with Addigy.
  • Users experience slow and unresponsive customer support, leading to frustration and unresolved issues during critical situations.

What Are Recent G2 Reviews of Addigy?

What Are G2 Users Discussing About Addigy?

Getscreen.me

Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history

Average Rating: 4.8/5.0

Total Reviews: 260

How Do G2 Users Rate Getscreen.me?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Getscreen.me?

  • Seller: Getscreen.me
  • Year Founded: 2018
  • HQ Location: Limassol, CY
  • Twitter: @getscreenme
    112 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 91% Small, 8% Medium

What Do G2 Reviewers Say About Getscreen.me?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Getscreen.me, highlighting its simple navigation and effective customer support.
  • Users appreciate the reliable remote access provided by Getscreen.me, enhancing team monitoring and support seamlessly.
  • Users love the easy setup of Getscreen.me, finding it quick and hassle-free for remote access needs.
  • Users love the easy browser-based access of Getscreen.me, allowing instant connections without any software hassle.
  • Users love the intuitive interface of Getscreen.me, making daily tasks seamless and straightforward.
Cons
  • Users report occasional connection issues that can impact experience, though such occurrences are usually rare.
  • Users report slow performance, with low frame rates and laggy response affecting their overall experience.
  • Users find feature limitations in the free plan frustrating, especially with essential features locked behind a paywall.
  • Users express concern over limited compatibility, particularly with Edge and Linux, affecting their overall experience.
  • Users report compatibility issues on Linux, especially with Wayland, affecting their overall experience with Getscreen.me.

What Are Recent G2 Reviews of Getscreen.me?

What Are G2 Users Discussing About Getscreen.me?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @Surfly
    903 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 314

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.2/10)
  • Quality of Support: 7.4/10 (Category avg: 8.9/10)
  • Compliance: 7.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kaseya VSA, enjoying its practical interface and efficient management tools.
  • Users love the seamless automation features in Kaseya VSA, enhancing their efficiency and productivity across tasks.
  • Users appreciate the seamless script execution and user-friendly interface of Kaseya VSA for efficient management.
  • Users appreciate the user-friendly interface of Kaseya VSA, which simplifies management and enhances administrative efficiency.
  • Users find Kaseya VSA's intuitive interface enhances their experience, making configuration and management seamless.
Cons
  • Users feel the missing features hinder Kaseya VSA, particularly a direct file transfer method and O365 management.
  • Users experience connection issues, finding the process cumbersome and encountering crashes, impacting their workflow significantly.
  • Users face connectivity issues with Kaseya VSA, slowing down their workflow and complicating remote sessions.
  • Users face remote access issues with Kaseya VSA, finding the connection process cumbersome and unreliable at times.
  • Users experience slow performance with Kaseya VSA, facing delays in loading and remote desk operations.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the easy setup process of RealVNC, enabling quick connections across devices without hassle.
Cons
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.
  • Users are disappointed by the limited free options of RealVNC, as the retirement of the Home plan impacts casual use.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

N-able Take Control

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate N-able Take Control?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind N-able Take Control?

  • Seller: N-able
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Nable
    15,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 23% Medium

What Do G2 Reviewers Say About N-able Take Control?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of N-able Take Control, enabling quick remote assistance with minimal setup.
  • Users appreciate the easy setup of N-able Take Control, streamlining remote assistance with quick link or code generation.
  • Users appreciate the fast and reliable remote access of N-able Take Control, enhancing troubleshooting efficiency without disruptions.
  • Users appreciate the ease of adding endpoints in N-able Take Control, facilitating quick and efficient remote assistance.
  • Users value the central dashboard of N-able Take Control, enhancing ease of use for managing customers effectively.
Cons
  • Users struggle with the complex implementation process of N-able Take Control, finding it frustrating and time-consuming.
  • Users report mobile app issues that hinder functionality and express frustration with poor customer support and complex implementation.
  • Users find the installation process overly complicated, requiring multiple steps that can add to user stress.
  • Users experience delay issues with N-able Take Control, especially when handling larger files or high-resolution screens.
  • Users find N-able Take Control expensive and underperforming, facing poor support and a complex, outdated interface.

What Are Recent G2 Reviews of N-able Take Control?

What Are G2 Users Discussing About N-able Take Control?

Iperius Remote

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Manage all your tasks remotely from a centralized panel Once you get in your own account, you’ll be able to see a list of all connected computers and therefore obtain an immediately accessible list of customers to whom you can provide support and managing tasks remotely. Check your Detailed Session Reports The Pro versions allow you to quickly view all the statistics relating to remote connections made. These statistics can be grouped by group, computer or operator, and filtered by specific dates. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards and Two-Factor Authentication. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS. Iperius Remote is a multi-platform software, you can use it on Mac, Windows, Linux but also on Android and iOS.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate Iperius Remote?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Iperius Remote?

  • Seller: Enter
  • HQ Location: Grottammare, AP
  • Twitter: @enter
    2,965 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 85% Small, 15% Medium

What Do G2 Reviewers Say About Iperius Remote?

AI-generated summary from verified user reviews

Pros
  • Users value the automation for unattended access, enabling quick server restarts and efficient remote troubleshooting.
  • Users love the super fast connection speed of Iperius Remote, ensuring quick access for seamless remote troubleshooting.
  • Users appreciate the superior connectivity of Iperius Remote, enabling seamless access and quick troubleshooting for uninterrupted services.
  • Users value the ease of use of Iperius Remote, finding it intuitive for quick and efficient access.
  • Users love the easy access provided by Iperius Remote for quick and seamless remote troubleshooting and service management.
Cons
  • Users often find audio issues during video conferencing, impacting their overall experience with Iperius Remote.
  • Users find the tool great, but it needs improvement for video conferencing capabilities to enhance overall usability.
  • Users find the video quality lacking during conferencing, which impacts their overall experience with Iperius Remote.

What Are Recent G2 Reviews of Iperius Remote?

What Are G2 Users Discussing About Iperius Remote?

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

How Do G2 Users Rate XMReality?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XMReality?

  • Seller: XMReality
  • Year Founded: 2007
  • HQ Location: Linkoping, Sweden
  • Twitter: @XMReality
    551 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: STO: XMR

Who Uses This Product?

  • Company Size: 39% Small, 37% Large

What Are Recent G2 Reviews of XMReality?

What Are G2 Users Discussing About XMReality?

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Fullview?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Fullview?

  • Seller: Fullview
  • Year Founded: 2021
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Fullview?

AI-generated summary from verified user reviews

Pros
  • Users value the customer engagement insights offered by Fullview, enhancing their understanding of user interactions.
  • Users love the easy setup of Fullview for reviewing customer interactions seamlessly.
  • Users value the session replay feature for gaining insights on customer interactions within their application.
  • Users enjoy the setup ease of Fullview, allowing quick access to customer interaction replays effortlessly.

What Are Recent G2 Reviews of Fullview?

Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

Average Rating: 4.4/5.0

Total Reviews: 17

How Do G2 Users Rate Cobrowse.io?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Quality of Support: 7.8/10 (Category avg: 8.9/10)
  • Compliance: 7.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Cobrowse.io?

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 65% Small, 18% Large

What Do G2 Reviewers Say About Cobrowse.io?

AI-generated summary from verified user reviews

Pros
  • Users find that Cobrowse.io enhances customer engagement, facilitating interactions and improving the overall customer experience effectively.
  • Users find Cobrowse.io easy to implement, enhancing interactive customer experience and effective team collaboration for problem-solving.
  • Users find the easy implementation of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving.
  • Users find the easy setup of Cobrowse.io enhances team interactions and improves customer experience effortlessly.
  • Users find Cobrowse.io to be very easy to implement, enhancing team interactions and customer experience effortlessly.
Cons
  • Users note that enhancements to the data suite are necessary for a better experience with Cobrowse.io.

What Are Recent G2 Reviews of Cobrowse.io?

What Are G2 Users Discussing About Cobrowse.io?

ShowMyPC

ShowMyPC provides easy-to-use and secure remote access, remote support, collaboration, and productivity tools for individuals and businesses worldwide. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.

Average Rating: 4.1/5.0

Total Reviews: 18

How Do G2 Users Rate ShowMyPC?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Quality of Support: 8.2/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ShowMyPC?

  • Seller: ShowMyPC
  • HQ Location: Santa Clara,CA
  • Twitter: @desktopsharings
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 56% Small, 22% Medium

What Do G2 Reviewers Say About ShowMyPC?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ShowMyPC, finding it simple and efficient for remote access and support.
  • Users love the easy access of ShowMyPC, enjoying its straightforward setup and reliable remote support.
  • Users love the easy setup of ShowMyPC, finding it straightforward and perfect for quick remote access.
  • Users highlight the reliable remote connectivity of ShowMyPC, enhancing their experience with straightforward access and support.
  • Users commend the reliability of ShowMyPC, enjoying its straightforward functionality for remote access and support.
Cons
  • Users find feature limitations in ShowMyPC, especially compared to advanced remote access tools, somewhat restricting.
  • Users find limited customization options in ShowMyPC, making it less versatile than more advanced remote access tools.
  • Users find ShowMyPC's limited features inadequate for advanced tasks, making it feel basic compared to other tools.
  • Users find missing advanced features in ShowMyPC, feeling it's limited compared to other remote access tools.
  • Users find ShowMyPC not user-friendly, with a limited interface and minimal advanced features affecting overall ease of use.

What Are Recent G2 Reviews of ShowMyPC?

What Are G2 Users Discussing About ShowMyPC?

Radmin

Radmin is one of the most secure and reliable remote access software products today. It’s been chosen by over 100,000 companies worldwide for remote tech support to employees. Governments and military, technology experts, and financial organizations rely on their vast capabilities. Radmin is a must-have tool for every IT Professional.

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate Radmin?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Quality of Support: 7.3/10 (Category avg: 8.9/10)
  • Compliance: 5.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Radmin?

  • Seller: Famatech
  • Year Founded: 1999
  • HQ Location: Tortola, VG
  • Twitter: @Famatech
    380 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Large, 31% Small

What Do G2 Reviewers Say About Radmin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the speed of the remote connection, enabling them to work quickly on customers' computers.
Cons
  • Users find the setup process confusing, leading to difficulties in getting started with Radmin.

What Are Recent G2 Reviews of Radmin?

What Are G2 Users Discussing About Radmin?

Remote Utilities

Remote Utilities is a comprehensive remote desktop software that allows secure access and control of remote computers, offering features like file transfer, task management, remote registry access, and more, enabling users to provide support, manage networks, and work seamlessly from different locations.

Average Rating: 4.2/5.0

Total Reviews: 18

How Do G2 Users Rate Remote Utilities?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Quality of Support: 7.7/10 (Category avg: 8.9/10)
  • Compliance: 9.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Utilities?

Who Uses This Product?

  • Company Size: 67% Small, 22% Large

What Do G2 Reviewers Say About Remote Utilities?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Remote Utilities, finding it quick and convenient for accessing devices remotely.
  • Users find the easy access to their home laptops incredibly convenient, especially while traveling.
  • Users appreciate the easy access to their home laptop, finding it handy and quick while traveling.

What Are Recent G2 Reviews of Remote Utilities?

What Are G2 Users Discussing About Remote Utilities?

TeamViewer ONE

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights, AI reduces time to resolution from hours to minutes and frees IT to focus on strategic priorities. With TeamViewer ONE, we combine remote connectivity, endpoint management, and Digital Employee Experience — all powered by AI for maximized value

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate TeamViewer ONE?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Quality of Support: 7.4/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamViewer ONE?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 30% Medium, 20% Small

What Are Recent G2 Reviews of TeamViewer ONE?

Blitzz

Blitzz is an AI-powered remote visual support platform that helps businesses see, guide, inspect, and document work remotely. Built for customer support, field service, inspections, and technical teams, Blitzz combines live video, remote visual assistance, co-browsing, visual documentation, and AI-powered tools in one platform. Instead of relying on phone calls, screenshots, or unnecessary site visits, teams can see the problem, guide the solution, capture visual evidence, and document the outcome remotely. The Blitzz platform includes four products designed for different visual support and field service workflows: Blitzz Concierge - Remote Video Support Blitzz Concierge helps customer support and technical teams provide real-time remote visual assistance. Agents can see what a customer or technician sees and guide them through troubleshooting, installation, maintenance, or repair. Features such as live video, remote zoom, live pointers, annotations, screen sharing, high-resolution photo capture, session recording, and AI-powered assistance help teams resolve issues faster, improve first-contact resolution, and reduce unnecessary truck rolls and site visits. Blitzz Inspect - Remote Video Inspections Blitzz Inspect enables organizations to conduct remote video inspections without requiring an inspector or expert to travel to every location. Inspection teams can connect through live video, capture high-quality photos and video, collect GPS and timestamp data, annotate images, use OCR, and document visual evidence. It is ideal for insurance claims, property and equipment inspections, quality assurance, compliance, warranty inspections, damage assessments, and other workflows where accurate visual documentation matters. Blitzz Co-Browse - Digital Customer Assistance Blitzz Co-Browse helps customer service, support, and sales teams guide customers through websites and web applications in real time. Agents can use browser-based co-browsing, shared cursors, live pointers, annotations, screen sharing, and video to assist customers without requiring downloads or plugins. It is designed for customer support, onboarding, application assistance, sales, form completion, and other digital customer experiences where seeing and guiding the customer can lead to faster resolution. Blitzz Cam - Field Service & Visual Documentation Blitzz Cam brings visual documentation directly into the field. Field technicians, contractors, inspectors, and service teams can capture photos and video, document jobs, and share visual information with remote experts, managers, and back-office teams. It helps organizations create a consistent visual record of field work while improving collaboration between field and office teams. Blitzz is designed for situations where seeing the problem is better than describing it. Whether a customer needs help troubleshooting equipment, an inspector needs to verify an asset remotely, a field technician needs assistance from an expert, or a customer needs help navigating an application, Blitzz provides the visual context needed to solve the problem. Organizations use Blitzz to improve remote customer support, accelerate remote inspections, reduce truck rolls and unnecessary site visits, improve first-contact resolution, connect field technicians with remote experts, capture better visual documentation, and reduce travel and operational costs. With AI-powered capabilities, Blitzz can also help teams summarize sessions, assist with troubleshooting, capture insights from visual interactions, and turn remote support and field service interactions into actionable information. From remote video support and remote inspections to co-browsing and field service documentation, Blitzz provides one visual collaboration platform for connecting customers, support teams, inspectors, technicians, and field workers. Blitzz Concierge helps you support. Blitzz Inspect helps you inspect. Blitzz Co-Browse helps you guide. Blitzz Cam helps you capture and document. Blitzz: See the problem. Guide the solution. Get it done.

Average Rating: 4.9/5.0

Total Reviews: 6

How Do G2 Users Rate Blitzz?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Quality of Support: 10.0/10 (Category avg: 8.9/10)
  • Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Blitzz?

  • Seller: Blitzz
  • Year Founded: 2017
  • HQ Location: Los Gatos, California, USA
  • Twitter: @blitzz_co
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: Privately Held

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Blitzz?

AI-generated summary from verified user reviews

Pros
  • Users value the personalized support from real agents in Blitzz, enhancing their video call experience significantly.
  • Users appreciate the ease of use of Blitzz, enjoying seamless video calls without app downloads.
Cons
  • Users report delay issues with support, often facing agents who lack solutions to their problems.
  • Users report poor customer support due to delays and agents' lack of problem-solving knowledge, affecting their experience.

What Are Recent G2 Reviews of Blitzz?

What Are G2 Users Discussing About Blitzz?