G2

VH

Vincent H.

CIO

Information Technology and Services

Small-Business (50 or fewer emp.)

12/7/2023

"Stable and powerful. Their’s does what Brand J does for less"

4.5/5

What do you like best about Addigy?

Remote access tools;

Access to the Terminal and pushing pre-/staff created scripts;

Great library of pre-vetted software;

Ease of set up of ABM registered devices.

Reasonable pricing Review collected by and hosted on G2.com.

What do you dislike about Addigy?

Customer support - it, generally, takes two or three emails back and forth for the tech folks to understand the issue. They have a tendency NOT to read submissions and important information needs to be repeated.

You USED to be able to call and either talk to someone or receive a call back within a few hours. This is no longer the case.

Hard down situations turn into major issues for us and for our customers due to un-responsive/very slow responses,

Fortunately, we have not had any serious issues for over a year. Review collected by and hosted on G2.com.