# ScreenMeet Reviews **Vendor:** Screenmeet **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 23 ## About ScreenMeet Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction. ## ScreenMeet Reviews ### 1. Seamless ServiceNow Integration for End Users and Technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua K. | Information Technology Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ScreenMeet?** The integration with ServiceNow makes for a seamless experience for both the end user and the technician **What do you dislike about ScreenMeet?** The minimum purchase price is excessively high and essentially locks out small and medium sized businesses **What problems is ScreenMeet solving and how is that benefiting you?** Remote support tool for internal helpdesk to assist internal employees ### 2. ScreenMeet is the future of remote assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Luis G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about ScreenMeet?** ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small agent upon starting a session then, removes it when the session ends. It also provides a good number of shortcuts for troubleshooting tools and a chat window with its handy interphase. **What do you dislike about ScreenMeet?** I haven't disliked anything about this product at the moment. **What problems is ScreenMeet solving and how is that benefiting you?** We are phasing out Configuration Manager and need a cloud centric solution for remote technical assistance for mainly Windows devices. ### 3. Good idea to work on! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about ScreenMeet?** The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful **What do you dislike about ScreenMeet?** No thoughts as of now but would love to see where they are heading **What problems is ScreenMeet solving and how is that benefiting you?** It makes support much simpler and more accessible, and the features are helpful, which is less hustle. ### 4. Mostly works, best used out of box, not customized **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about ScreenMeet?** The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF. **What do you dislike about ScreenMeet?** Trying to integrate into our chat card presented programming hiccups, disconnect issues when changing screens, and the background is still not working; only the blur feature works for us. Their response has been lackluster in trying to fix our background issue, and I have to constantly reach out to them after being told they would get back to me in a "day or two" a week later. **What problems is ScreenMeet solving and how is that benefiting you?** We need video communication for our virtual design conultataions. We honestly haven't used it much because of the background issue. Having the blur feature on is not an option as it blurs the existing rooms, which we are trying to help remodel so it defeats the purpose. I hope that their engineers will figure out our problem in their next sprint. ### 5. Fast and easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Kim C. | Customer Success Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about ScreenMeet?** I love the integration with Zendesk. I can go from a ticket, to chat, to screen share in a minute's notice. It makes my job and our team's job easy to help service our customers. **What do you dislike about ScreenMeet?** There is a bit of a lag in the movement with the arrow. I know that contributes to the connection but that's the only improvement I'd like to see. **Recommendations to others considering ScreenMeet:** Keep it up, keep us looped in, love the product **What problems is ScreenMeet solving and how is that benefiting you?** Pain point with our app. Onboarding new customers ### 6. ScreenMeet experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about ScreenMeet?** How easy it is to use it when you are connecting with clients **What do you dislike about ScreenMeet?** How sometimes it won't show the screenMeet to log with Salesforce and it takes a few hours to bring it up to log it. **Recommendations to others considering ScreenMeet:** To keep using it and don't be afraid to be curious when trying it out. **What problems is ScreenMeet solving and how is that benefiting you?** Just the communication between ScreenMeet and SalesForce. It's just nice to take control of a clients screen to show them how to navigate places. ### 7. Live Remote Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about ScreenMeet?** The ease of which ScreenMeet launches in our environment. Makes it a seamless integration with our existing platforms. **What do you dislike about ScreenMeet?** Often when reporting issues, it seems that no one in the SM side has heard of it. We end up providing a lot of detailed examples and it's often attributed to an environmental component (even though we have agents in different locations with different devices) **What problems is ScreenMeet solving and how is that benefiting you?** It allows us to offer remote support to customers to see their issues first hand. It was an easier, more cost-effective solution than we had in the past. ### 8. Easy to Use for Agents and Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn O. | Manager, Customer Success, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about ScreenMeet?** The integration with Salesforce cases and the single sign on with salesforce are our favorite features. **What do you dislike about ScreenMeet?** Sometimes there are glitches that requiring refreshing and "back" on the browser to work through. They are not always consistent or replicable so it can be hard to solution these glitches. **What problems is ScreenMeet solving and how is that benefiting you?** Accessing our users computers to troubleshoot or walk them through how to do a task that they can not figure out how to do. We do this for both B2B and B2C customers. ### 9. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about ScreenMeet?** Screenmeet is very intuitive to use and a great way to connect with our clients who need screen share support. It helps cut down time spent on support calls and leaves our clients much more satisfied. **What do you dislike about ScreenMeet?** Nothing to dislike. Everything works as expected. **What problems is ScreenMeet solving and how is that benefiting you?** Solving customer support tickets. ### 10. Good Production Software **Rating:** 3.5/5.0 stars **Reviewed by:** Shaina M. | Program Management Analyst, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about ScreenMeet?** I like the platform and what its intention is in reference to the efforts of communication. It does help for those who telework or who need to assure that they can effectively communicate with their peers **What do you dislike about ScreenMeet?** It is a good way to handle cloud meeting but there are some flaws in the avenues presented with the way that communication is presented and the options to share information amongst each other. There can be a burden on the way that lines are not clear and tend to drop in the middle of a call. **What problems is ScreenMeet solving and how is that benefiting you?** Teleconferencing and enabling telework for people involved with it ### 11. Incredible platform for interaction among your colleaguest **Rating:** 4.5/5.0 stars **Reviewed by:** Tejass M. | Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about ScreenMeet?** Screen meet provides an impeccable service and user friendly software to interact with your business partners and colleagues in an attempt to exchange vital information for your organisation to function smoothly. **What do you dislike about ScreenMeet?** We face some technical issues as screenmeet is not established well enough in India however the software may be more interactive and could enhance their quality of vedio conferencing. **What problems is ScreenMeet solving and how is that benefiting you?** We at our organisation are solving numerous problems with screenmeet it helps us to save time and energy and allow us to focus on more important work. ### 12. Easiest mobile screen sharing solution **Rating:** 4.0/5.0 stars **Reviewed by:** Wyatt B. | Arizona, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about ScreenMeet?** User interface is easy to follow. I love how easy it is to share the screen of whatever device I am on. Best of all I like how people can join my meeting **What do you dislike about ScreenMeet?** Not much as of now, it's bot fancy but simple yet powerful **What problems is ScreenMeet solving and how is that benefiting you?** Been using this product for a few months and have been very impressed with how easy it is to use. Clients have been very impressed with our capabilities to share mobile apps from anywhere to any device. This has really cut down on our time for documentation as well since we can throw up the app in a browser and record/capture features without taking screenshots, sending photos, etc. Highly recommend ### 13. ScreenMeet Support is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | VP of Product Vision, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2018 **What do you like best about ScreenMeet?** ScreenMeet Support is easy to use, and has been invaluable as a tool to assist users in the field with various issues. It has allowed us to not only troubleshoot, but to also provide additional training. With some users who are not very tech savvy it has greatly reduced the time and effort to assist these users. **What do you dislike about ScreenMeet?** It would be helpful on occasion to have remote control of a user's device. **Recommendations to others considering ScreenMeet:** Your ability to provide remote support to users in the field will dramatically increase. **What problems is ScreenMeet solving and how is that benefiting you?** Technical support, troubleshooting, in the field remote training, preparation of training materials and product documentation. ### 14. Great tool with easy use **Rating:** 3.0/5.0 stars **Reviewed by:** CAMILA R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2018 **What do you like best about ScreenMeet?** With this small tool, screens can be shared in a quick and simple way without much complication. This way, it ensures comfort and unique communication while being fast and effective, integrating communication with creativity. **What do you dislike about ScreenMeet?** Sometimes the application is a bit slow, but it can be due to various external factors that converge with it. **Recommendations to others considering ScreenMeet:** I recommend any company for easy communication with both complex and simple tasks to achieve greater effectiveness at the communication level. **What problems is ScreenMeet solving and how is that benefiting you?** The tool is simple, straightforward, useful, and effective. For small or medium-sized businesses, it is very useful even though it doesn't have too many options. It is what a company that is racing against the clock with certain tasks needs. ### 15. Spectacular service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about ScreenMeet?** I love how easy it is to share the screen of the device I'm on. Best of all, I like how people can join my meeting simply by visiting the link to my meeting; they don't need to download, install, or register for anything. **What do you dislike about ScreenMeet?** Sometimes the speed is a bit slow. Also, there is no file transfer for Android! **Recommendations to others considering ScreenMeet:** Try the free trial version and see if it meets your needs. **What problems is ScreenMeet solving and how is that benefiting you?** Without painful downloads and uncomfortable pop-ups. Very fast and reliable, I have never had an interruption. Our team can now meet remotely for sales presentations, and we don't have some of the connection issues we had with our previous software. ### 16. Easy sales and buy ins **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany L. | Specalized Onboarding Business Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about ScreenMeet?** It’s made communication with my customers a lot easier. **What do you dislike about ScreenMeet?** The link to screenmeet doesn’t always make it to the customer **What problems is ScreenMeet solving and how is that benefiting you?** Effectively able to communicate and collaborate with customers ### 17. i like this app **Rating:** 4.0/5.0 stars **Reviewed by:** Yanchen L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about ScreenMeet?** easy to use, very convenient, and inexpensive **What do you dislike about ScreenMeet?** sometimes the speed is a little bit slow **What problems is ScreenMeet solving and how is that benefiting you?** have remote meetings ### 18. Great for sales teams, best software for mobile support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2018 **What do you like best about ScreenMeet?** really fast onboarding - no need to create accounts or remember complicated IDs **What do you dislike about ScreenMeet?** no file transfer for android! This needs to be fixed. **What problems is ScreenMeet solving and how is that benefiting you?** Our team can now meet remotely for sales presentations, and we do not have some of the connection issues we were having with our previous software. ### 19. The first modern, SaaS version of remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about ScreenMeet?** So simple to use. Elegant, totally web-based! **What do you dislike about ScreenMeet?** Nothing. It's such an obvious evolution for the category. **Recommendations to others considering ScreenMeet:** Take a long look at ScreenMeet before renewing with your existing vendor. **What problems is ScreenMeet solving and how is that benefiting you?** I can quickly and easily view my customers' devices. This allows me to assist them in resolving any issues they are experiencing with their computer, phone, or tablet, as well as the software on these devices. I can perform my job more efficiently and effectively, making it easier to solve the customer's problem. ### 20. Amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about ScreenMeet?** The ability to share screens with customers **What do you dislike about ScreenMeet?** Nothing really, I like it all together **What problems is ScreenMeet solving and how is that benefiting you?** Better understanding of our website, creating a great customer experience, and all while building trust with the customer. ### 21. Enterprise business tool built for the modern workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Roger T. | Cofounder + VP of Sales , Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2017 **What do you like best about ScreenMeet?** Screenmeet is a super-lightweight application that allows us to initiate screen-sharing quickly from the desktop or mobile. With no downloads or installation - meetings are up and running in seconds. I often will text my guest with the link and they watch on their phone/iPad. Ease of use and the ability to include my own conference # is huge. **What do you dislike about ScreenMeet?** Although I don't mind it - some people wish that you could use video chat...but its so fast and simple that I'd much rather have the meeting/call than wait 12 mins to do troubleshooting with their IT person. **Recommendations to others considering ScreenMeet:** Do a trial and use it on your next meeting...you'll wonder why it was so hard all this time. **What problems is ScreenMeet solving and how is that benefiting you?** No painful downloads and awkward video popups. Hyper fast and dependable - I've never had a disruption. ### 22. Amazing and simple little app for demo'ing mobile applications **Rating:** 5.0/5.0 stars **Reviewed by:** Chad C. | Solutions Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2017 **What do you like best about ScreenMeet?** Drop-dead simple application that lets you share you mobile device screen with others through a web browser. You sign up, install the app, start the app, and it gives you a URL to provide to others - they then see what you are seeing and doing on your mobile device. There is virtually no lag. We are currently using this on Android for customer demos. **What do you dislike about ScreenMeet?** I have yet to find one thing that I dislike in this app. $15/mo for the mobile version seems a little steep to me, but we are luckily able to expense this and get reimbursed. **Recommendations to others considering ScreenMeet:** Try the free trial where the first 5 screencast are free. See if it meets your needs. **What problems is ScreenMeet solving and how is that benefiting you?** I routinely stand up mobile applications and sites for clients and needed a way to easily share my device screen. This lets me send them a simple URL, they go to the site, and can see my device for the demo. I could see this working great for incorporating a demo of a mobile app into a presesentation, so long as you had internet access. ### 23. I love holding meetings with ScreenMeet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about ScreenMeet?** I love how easy it is to share the screen of whatever device I am on. Best of all I like how people can join my meeting just by visiting the link to my meeting; they don't need to download, install or register for anything. **What do you dislike about ScreenMeet?** I dislike that most people are still using Skype and Google when the ScreenMeet solution is much simpler. **Recommendations to others considering ScreenMeet:** Give it a try **What problems is ScreenMeet solving and how is that benefiting you?** This allows me to easily share my screen with anyone without needing them to install or setup an app. ## ScreenMeet Discussions - [What is ScreenMeet Support used for?](https://www.g2.com/discussions/what-is-screenmeet-support-used-for) - 1 comment - [View ScreenMeet pricing details and edition comparison](https://www.g2.com/products/screenmeet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A19%3A35+-0500&secure%5Bsession_id%5D=0e6f995d-a5dd-40ed-831d-b39f5ca6b63b&secure%5Btoken%5D=cc99c81f7daf513145a1d69dcd550419fc415a5d172ef78d57b9067afe2a367b&format=llm_user) ## ScreenMeet Features **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Device Management - Device Enrollment ## Top ScreenMeet Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,785 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (381 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (475 reviews)